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Review Highlights
Spa Treat with Friends

My friends and I went to Seaham Hall Serenity Spa for a girly treat on Sunday 8th July. We booked... read more

Reviewed 1 week ago
Samantha L
,
Hartlepool, United Kingdom
via mobile
Evening spa

My husband and I had a lovely evening here. We were greeted at reception then shown around all the... read more

Reviewed 4 weeks ago
Amy M
,
Durham, United Kingdom
via mobile
Read all 277 reviews
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Certificate of Excellence
Traveller Overview
  • Excellent68%
  • Very good18%
  • Average10%
  • Poor2%
  • Terrible2%
Travellers talk about
“seaham hall”(52 reviews)
About
Voted as the Best Spa in the North East by Good Spa Guide 2016 and Best Spa for Style by The Sunday Times and Best UK Spa Destination by Conde Nast Traveller The Serenity Spa at Seaham Hall is a place where water is used to pamper, indulge and relax...more
Contact
Seaham Hall Farm Lord Byron's Walk | Seaham Hall, Seaham SR7 7AG, England
Website
+44 191 516 1400
Reviews (277)
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LanguageEnglish
184
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Show reviews that mention
All reviewsseaham hallozone restaurantminute massagecourse mealfull body massagesorbetpool areatwilight packagemain poolzen roomchilled waterchanging facilitiesgreat massagerelaxing eveninglovely touchhot tubbirthday treat
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1 - 10 of 277 reviews
Reviewed 1 week ago via mobile

My friends and I went to Seaham Hall Serenity Spa for a girly treat on Sunday 8th July. We booked onto the In Good Spirits Spa Package and had an amazing day! We were welcomed with a fruity drink and were given our itinary of...More

Thank Samantha L
Helencoulon, Spa Director at The Serenity Spa, responded to this reviewResponded 5 days ago

Dear Samantha We are all delighted that the day went well with the in good spirits package . Your feedback from the new Zen garden is fantastic its a great outside plus and really gives you the feeling of being at one with nature ,...More

Reviewed 1 week ago

My partner and I went to the Serenity Spa last wednesday, 4th July, for the Top to Toe Temple day at a cost of £98 each. The day included full use of spa facilities from 9am to 5pm, a two course meal in the Ozone...More

Thank Katie_Emma_B
Helencoulon, Spa Director at The Serenity Spa, responded to this reviewResponded 1 week ago

Dear Katie would it be possible for you to make a direct contact with me so i can go through this with you , Your feedback is extremely important to us all here in order to maintain our high standards and our 5 star bubble...More

Reviewed 3 weeks ago via mobile

I called Seaham Hall Spa today to ask if my husband and myself could spend the day on Wednesday 27th for his birthday at the spa and if there was a price for this? I have been before but my husband has not so i...More

1  Thank Lesley N
Helencoulon, Spa Director at The Serenity Spa, responded to this reviewResponded 1 week ago

Dear Lesley Sorry for the late response , We do try and make everything possible could you pass me your tel phone I know I have missed your husbands birthday but perhaps I can organise a late birthday one Hoping to hear back from you...More

Reviewed 4 weeks ago via mobile

My husband and I had a lovely evening here. We were greeted at reception then shown around all the facilities. We both enjoyed a massage which was so relaxing. The pool area and whirlpool were lovely and clean and there were plenty of seats and...More

Thank Amy M
Helencoulon, Spa Director at The Serenity Spa, responded to this reviewResponded 3 weeks ago

So great to have received your positive feedback its much appreciated and I will be sharing this with the staff. Looking forward to seeing you again in the spa the zen garden is about to open . Have a lovely evening helen

Reviewed 4 weeks ago via mobile

What we liked about Serenity Spa is it feels like a Spa ! It’s nice it’s separate from the hotel but linked by a tranquil walkway. Robes & slippers are provided for use round the pool and we like the ‘twenty minutes’ policy they use...More

Thank SuzyMP72
Helencoulon, Spa Director at The Serenity Spa, responded to this reviewResponded 3 weeks ago

Thanks Suzy for the feedback its really appreciated , yes the rasul is great you can also have the option of 60 mins so next time we can organise this for you its great fun and does leave your skin feeling really nourished. We have...More

Reviewed 4 weeks ago via mobile

We arrived for the evening and as I was having treatments I was directed straight to the waiting area and advised a tour would be given after. The massage was amazing, after she took me to the Zen room and was advised someone would be...More

Thank Kirsty W
Helencoulon, Spa Director at The Serenity Spa, responded to this reviewResponded 3 weeks ago

I am truly sorry about the pick up from the zen lounge and I will certainly be looking into this as it should never have happened , normally its seamless the show round , Your feedback is really important. I am delighted that the rest...More

Reviewed 10 June 2018 via mobile

Twilight spa with 2 course meal. Me and my 3 friends came to seaham hall on Saturday 9th June for our friends birthday. From the off we were hunted down by members of staff We brought our own paper cups, little packets of crisps and...More

1  Thank francesfairless
Helencoulon, Spa Director at The Serenity Spa, responded to this reviewResponded 1 week ago

Thanks for your feedback we do take all feedback very seriously. As a 5 bubble luxury spa take great care to ensure that all guests within the spa comfort to the rules and guidelines that have been put in place for everyone's enjoyment and safety....More

Reviewed 9 June 2018

Wonderful evening . Enjoyed the facilities Seaham Hall The dining experience was first class and the staff were very professional and knowledgable.

Thank Hils48
Helencoulon, Spa Director at The Serenity Spa, responded to this reviewResponded 3 weeks ago

Thanks so much for your positive feedback , we spend alot of time training and coaching the staff they really are the heart ans the soul of the facility Come again soon Have a lovely evening helen

Reviewed 30 May 2018

arriving at the Spa through the tunnel linking the hotel and the Spa with it's lovely scents and ambience , set the scene for a wonderfully relaxing Spa experience.

Thank lizziezuk
Helencoulon, Spa Director at The Serenity Spa, responded to this reviewResponded 3 weeks ago

Dear Lizzie So delighted you enjoyed your time with us , come again soon have some amazing new scents going on with Temple spa Have a lovely evening Helen

Reviewed 30 May 2018 via mobile

My partner and I visited the spa on Friday night which I purchased for his birthday lovely place but customer service let it down unfortunately. We got there girls were lovely asking if we’d like a drink whilst we filed form out then after that...More

2  Thank Lauren J
Helencoulon, Spa Director at The Serenity Spa, responded to this reviewResponded 3 weeks ago

Dear Lauren Thanks for the feedback its really important to us I would really appreciate if you could contact me directly so i can go though this with you its helen.coulon@seaham-hall.com or you can contact me on 01915161457 looking forward to speaking with you have...More

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Questions & Answers
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Sazzybish
20 July 2016|
AnswerShow all 5 answers
Response from Tizzy S | Reviewed this property |
No sorry but massages are great
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