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Gili Getaway

Gili Getaway

Gili Getaway
4.5
About
Gili getaway is the number one fast boat service that services nusa lembongan, nusa penida, gili gede in the south and gili t, gili air and meno in the north. These routes link the already popular island tourist destinations as well as the new up and coming island destinations located around bali and lombok. Due to these new southern routes getaway is now opening up the newer, quieter destinations that include gili gede, nusa penida, gili asahan, gili layar, gili nanggu, gili kedis and sekotong
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  • Olivia B
    6 contributions
    5.0 of 5 bubbles
    Fantastic service
    The boat journey was extremely professional, the boat was on time (to the exact minute) and the staff were very helpful. The boat provides a bathroom and also WiFi which was an added bonus. I Was rather nervous about this trip as I have heard some horror stories about the ferry and wasn’t sure if this boat would be any different, but it definitely did not disappoint. It made the trip over to Gili T very enjoyable. Couldn’t recommend this company enough. Thank you Gili Getaways :)
    Visited October 2023
    Travelled with friends
    Written 6 November 2023
  • Arabella
    London, United Kingdom101 contributions
    5.0 of 5 bubbles
    Excellent, reliable and safe
    Excellent experience! Everything from A-B was smooth and prompt. The driver was late collecting me from my hotel but called me to reassure he’d be there. All the luggage was handled professionally and safely, the boat left on time and arrived at Gili Air on time. On my way back it also collected me on time and arrived back in Bali on time and my driver took me to my hotel. All very efficient and reliable. The boat is smaller so is prone to be bumpier than others but if you can handle that then it’s fine, they do offer sickness pills. There is also WiFi on the boat and they give you icy cold towels at the end which is great. Booking the ticket was also very easy online and they amended the dates for me when my plans changed. Would definitely use again, totally worth the money.
    Visited December 2023
    Travelled solo
    Written 29 December 2023
  • Sophia B
    Australia9 contributions
    5.0 of 5 bubbles
    Great experience
    We travelled with Gili Getaway on our way to and from Lombok from Bali. They are well organised and easy to book with. Definitely recommend! The journey back was very rough (a little scary!) but the skipper and staff were excellent, felt very safe.
    Visited December 2023
    Travelled as a couple
    Written 23 January 2024
  • Eric
    Bristol, United Kingdom63 contributions
    5.0 of 5 bubbles
    Outstanding
    We had excellent service, this is definitely the best ferry company I have ever been with in Asia. The staff were friendly, everything was highly organised and they made it a really smooth journey for us from start to finish. I would highly recommend to anyone!
    Visited March 2024
    Travelled with friends
    Written 27 March 2024
  • Laura A
    2 contributions
    5.0 of 5 bubbles
    Amazing smooth service from start to finish
    I had heard a lot of horror stories about the trip to Gili T from Bali and wow, I couldn't have been proven more wrong! We used Gili getaway and their communication was amazing from the start. We travelled all the way from Scotland and even then the company kept in touch with us over WhatsApp both at the time of booking and the day before we travelled. We used their transfer service to get to Serangan and to get to Uluwatu on our return and both transfers were quick and on time. Both of our boats left on time and we didn't experience any chaos at the ferry terminal. We sat outside on the boat and the ride was really fun and we felt totally safe. Would highly recommend Gili Getaway and we will use again the next time we come to Bali.
    Visited June 2024
    Travelled as a couple
    Written 10 June 2024
  • macfod
    Amberley, New Zealand780 contributions
    5.0 of 5 bubbles
    Perfection
    After staying in Padang Bai a few days and watching the chaos of the ferry port and boats we were dreading our trip from Serangan to Gili Gede BUT, from start to finish so far the company we chose has been perfect from booking, reminders and day prior, pick up and terminal. The terminal was relaxed slick and organized. Boats were not packed and journey easy I would certainly use and recommend them to any planning the crossing
    Visited July 2024
    Travelled as a couple
    Written 30 July 2024
  • stephen
    Cairns, Australia1 contribution
    5.0 of 5 bubbles
    Smaller more personalised speedboat - forget the hectic chaos of the bigger boats!
    We have travelled many fast boats and prepared ourselves for a hectic journey. The free shuttle was a car/driver with only x1 other passenger. We were astounded when we were personally shown to check-in NO QUEUES and NO CHAOS 🙏 Instead a cafe with no queues, great coffee and pastries and plenty of free tables to relax for a short wait for the boat. WIFI on board for free. The staff were always available with amazing smiles and welcoming. By far the best smaller more personal and relaxing fastboat.
    Visited August 2024
    Travelled with family
    Written 18 August 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles765 reviews
Excellent
563
Very good
130
Average
37
Poor
15
Terrible
20

These reviews have been automatically translated from their original language.
This service may contain translations provided by Google. Google disclaims all warranties, express or implied, with respect to translations, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and freedom from forgery.

BaliGoddess2014
Adelaide, Australia32 contributions
3.0 of 5 bubbles
Nov 2022 • Friends
We usually fly from Bali to Lombok but thought we would try the fast boat experience. After a lot of online research, with cheaper prices available, we chose Gili Getaway due to the stated amenities on the boat, specifically air conditioning and the movie. There was air conditioning but could only feel it when the boat was not moving so the trip in the boat itself was hot - with slight fumes smells from the engines. The movie was more a DVD with subtitles. Two of our group sat up top (a popular place that filled quickly) but two with mild physical impairments couldn’t make it up the steep ladder. Not much shade up too so there was some sunburn. The team on the boat were excellent and I felt safe in the crossing but it was a very uncomfortable trip. The worst surprise was at Bangsal harbour in Lombok. To disembark you need to somehow get from the boat onto roughly cut steps in the rock. I had visions of being crushed between the rock wall and the boat in the choppy weather. Not an easy feat for anyone let alone those with mild physical disabilities. So after making it up the stairs our group decided that getting back on the boat would be near impossible and no one was looking forward to the return trip. I contacted the company who advised that as it was less than a week notice we would only receive a 50% refund on the return trip. I asked for a review as our return trip was only 4 days later than the arrival, stating the reasons why (difficult access) but management refused to refund 100%. I did feel that this was an unreasonable decision as we were not aware of the Bangsal Harbour difficulties. Perhaps this should be made clearer when booking. I have to say that despite this the booking team were very helpful and we received our 50% refund quickly. From a staff and organising perspective they were great. From a comfort and access perspective the trip is a nightmare. It was nice to get on a flight back to Bali.
Written 10 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Giuliana O
4 contributions
5.0 of 5 bubbles
Aug 2024 • Couples
I particularly want to leave this review because, before leaving, I was terrified of doing the Bali - Gili T route with the wrong company because of the bad reviews I had read around. After a thousand considerations, about 3 months before my trip, I opted to book this company because it seemed to me that it was talked about on average well or at least better than others. I contacted them by email and they replied very quickly giving me all the information I had requested and telling me that I could book by making a transfer to a guy whose IBAN was connected to a bank in Belgium! I was a bit puzzled, but then I decided to trust and in fact everything went well! After a few days I received the electronic ticket by email and so I waited for the day of departure and I must say that I could not have hoped for better: perfect organization both before boarding and during boarding and on board everything went smoothly. Suitcases stored in a dry place, life jackets in adequate number to the number of seats on board, comfortable and punctual journey. In short: very high standards for being in Indonesia! The only thing I noticed is that I probably had the time and way to buy the ticket directly on site I would have spent much less, but to secure the seat on board with this company, I would pay the same amount a thousand times!
Automatically translated
Written 4 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Arabella
London, UK101 contributions
5.0 of 5 bubbles
Dec 2023 • Solo
Excellent experience! Everything from A-B was smooth and prompt. The driver was late collecting me from my hotel but called me to reassure he’d be there. All the luggage was handled professionally and safely, the boat left on time and arrived at Gili Air on time. On my way back it also collected me on time and arrived back in Bali on time and my driver took me to my hotel. All very efficient and reliable. The boat is smaller so is prone to be bumpier than others but if you can handle that then it’s fine, they do offer sickness pills. There is also WiFi on the boat and they give you icy cold towels at the end which is great. Booking the ticket was also very easy online and they amended the dates for me when my plans changed. Would definitely use again, totally worth the money.
Written 30 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Moretea
Bourne End, UK386 contributions
4.0 of 5 bubbles
Jan 2020 • Couples
We used Gili Getaway for our return trip to Gilli Trawangan as recommended by our hotel on the island. The boat was modern and staff friendly. We had an 'interesting' crossing with high swells but the captain ensured we remained safe. They also collected us from our hotel prior to departure and dropped us at our hotel upon our return all with the booking fee. Recommended.
Written 12 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Olivia B
6 contributions
5.0 of 5 bubbles
Oct 2023 • Friends
The boat journey was extremely professional, the boat was on time (to the exact minute) and the staff were very helpful. The boat provides a bathroom and also WiFi which was an added bonus. I Was rather nervous about this trip as I have heard some horror stories about the ferry and wasn’t sure if this boat would be any different, but it definitely did not disappoint. It made the trip over to Gili T very enjoyable. Couldn’t recommend this company enough. Thank you Gili Getaways :)
Written 6 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Laura A
2 contributions
5.0 of 5 bubbles
Jun 2024 • Couples
I had heard a lot of horror stories about the trip to Gili T from Bali and wow, I couldn't have been proven more wrong!

We used Gili getaway and their communication was amazing from the start. We travelled all the way from Scotland and even then the company kept in touch with us over WhatsApp both at the time of booking and the day before we travelled. We used their transfer service to get to Serangan and to get to Uluwatu on our return and both transfers were quick and on time. Both of our boats left on time and we didn't experience any chaos at the ferry terminal. We sat outside on the boat and the ride was really fun and we felt totally safe. Would highly recommend Gili Getaway and we will use again the next time we come to Bali.
Written 10 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Adventure Line
Taupo, New Zealand13 contributions
5.0 of 5 bubbles
Sept 2023 • Friends
We booked the ferries from Serangang to Gili Air and back again 10 days later in advance and everything worked out wonderfully. Gili Getaway even offered a hotel transfer that we didn't have to pay for separately. That was great. Everyone (both in the communication beforehand, at the ports and on the ship) was super friendly and helpful and everything went smoothly and clearly. We were very satisfied.
Google
Written 26 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

macfod
Amberley, New Zealand780 contributions
5.0 of 5 bubbles
Jul 2024 • Couples
After staying in Padang Bai a few days and watching the chaos of the ferry port and boats we were dreading our trip from
Serangan to Gili Gede
BUT, from start to finish so far the company we chose has been perfect from booking, reminders and day prior, pick up and terminal.
The terminal was relaxed slick and organized.
Boats were not packed and journey easy
I would certainly use and recommend them to any planning the crossing
Written 30 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Evline B
1 contribution
5.0 of 5 bubbles
Mar 2020 • Solo
Incredible return trip with these guys! Picked up on time at a hotel for transfer to the boat. Great service while on board with clear information about where we're going and all the stops. They offered water, mentos, sea sick tablets, sunscreen and even wet towels before arrival. The staff were friendly and helpful. They even prioritised me to make sure I catch my flight (which I did!) on the return trip from Gili T to Bali. Will definitely book with them again - hopefully soon ;)
Written 10 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

LKS
15 contributions
1.0 of 5 bubbles
Dec 2023 • Couples
Everybody on the English speaking internet said that Gili Getaway was better than Eka Jaya. All of the reviews for Gili Getaway are much higher. So I booked Gili Getaway for the trip back from the Gilis (for the trip going, Eka Jaya was the only option).

I'm here to tell you that everybody must have been smoking something on Gili Air to think that Gili Getaway is better than Eka Jaya. On Eka Jaya we had a large boat that was well air conditioned and did not rock in the water.

On Gili Getaway, there is no air conditioning, the cabins are stuffy, and there's no air movement - I can only say that thankfully they have seats outside on the back of the boat because I was heat sick and nauseous inside the cabin. The Gili Getaway boats are smaller than Eka Jaya and therefore are incredibly bumpy. If I wasn't sick from the heat, I was sick from how bumpy it was. The same for my travel companion - he was dehydrated, and seasick. We're not people who get sick like that easily.

I will say that the service for Gili Getaway is better: ice cold towels for right before you leave the boat, transfer to your final destination in Bali included in the ticket (I must have added it), and good customer service.

If I recall correctly, Eka Jaya makes more stops so the trip is an hour longer. Even then I would take Eka Jaya with a longer trip and "ok"/subpar customer service if it meant an air conditioned boat.
Written 7 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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GILI GETAWAY (2024) All You Need to Know BEFORE You Go (with Photos) - Tripadvisor

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