Citybug Shuttle Service

Citybug Shuttle Service, Nelspruit: Hours, Address, Citybug Shuttle Service Reviews: 3.5/5

Citybug Shuttle Service
3.5
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
8:00 AM - 3:00 PM
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

3.5
25 reviews
Excellent
14
Very good
2
Average
0
Poor
3
Terrible
6

Tim
1 contribution
Solo
City bug Charged me over 20% admin fee to move my booking to another day. Recieved much better service from Limetime and loweveld link.
Written 4 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Celine Greeff
1 contribution
Solo
My bus was late with no apology, I was moved (not asked to move) to accommodate another client with no special needs, and I was unprofessionalally dismissed by their Afrikaans speaking staff.
The penalty for arriving late is ZERO refund, should they not be held liable for their short falls?
Written 24 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

RONELLE B
1 contribution
Excellent drivers, friendly and helpful and will recommend City Bug to anyone! had two experiences so far and making use of their service in September again!
Written 31 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Charien
1 contribution
Solo
Very dissapointed in this service. 2weeks ago we asked them to wait 3min as my fiance was flying in from P.E and they refused to wait. Today he was 8min early and when he got to the shuttle it already left. There was numerous times they only departed 20 to 30 min later waiting for the shuttle from bloemfontein but they refused to wait 3 min. Now he has to wait 30 odd min for another shuttle and he will be late for an interveiw. They refuse to answers calls or anything regarding this matter
Written 16 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Brenda Louw
2 contributions
Solo
Very good. Drivers were polite and courteous. Buses were always on time, at times even early. Comfortable travel with air conditioning.
Written 30 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Lovisa M
Sweden8 contributions
Friends
Very reliable, clean and secure buses. Went with this company between OR Tambo and Nelspruit and the shuttles were really clean and was on time. The drivers were friendly and it felt safe going with them. The only bad thing is that they cannot book tickets and secure them for you longer than 6 hours (if you don't pay and book online). Would still recommend especially if you book online or have the time to pay directly at one of their offices.
Written 4 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

The Brou
Guernsey, UK20 contributions
Couples
The driving was scary at best and the racist driver just added to it. The highlight was watching the driver reverse back up the hard shoulder of the freeway as he missed the turn off for some passengers !! I won't be using the company again.
Written 9 June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Eduan K
Amsterdam, The Netherlands92 contributions
Friends
Citybug Shuttle Service offers shuttle services for travellers throughout Mpumalanga, Gauteng, Free State & Kwazulu Natal.

On their website they mention that they provide "on-time shuttle services for travellers..."

Friends and family visiting South Africa over the last 2 months used this service a number of times. The shuttle was late EVERY trip.

The drivers also seem to have a chip on their shoulders. Almost arrogant and rude. Not accommodating at all.

We'll try Lime time shuttles next time.
Written 31 May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Gibbsfamily
Nelspruit, South Africa185 contributions
Friends
This shuttle service is highly reliable, leaves on time, ultra clean vehicles, convenient - I highly recommend it.
Written 1 April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Frikkiedakiwi
121 contributions
Solo
This is a shuttle service based in Nelspruit taking passengers to various destinations but mainly Pretoria and Johannesburg. We had a very unpleasant experience there today. My son was travelling to OR Tambo airport and he put his suitcases at the back of the luggage trailer to check them in. The person in charge was so rude and aggressive, no greeting, just barked at us "whose are these?" Then growled at us to go and pay an additional R150 because he had 3 cases. There was no mention of a baggage limit when we booked. It also seems the driver gets to decide how much the extra charge will be as the person in the office (also unfriendly) asked me how much I had been told to pay by the driver. The charge equates to nearly 40% of the fare! Last straw, they charge their clients to use the bathroom before travelling.
Rude, arrogant and unprofessional. Good news is that there are options including Lowveld Link and Limetime. Citybug will not see me again.
Written 5 March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Frequently Asked Questions about Citybug Shuttle Service

Citybug Shuttle Service is open:
  • Mon - Fri 8:00 AM - 5:00 PM
  • Sat - Sat 8:00 AM - 3:00 PM