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Browns The Diamond Store

Shop U76 (Upper Level), Sandton City Shopping Centre | Sandton Dr, Sandton 2146, South Africa
+27 11 438 7920
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Review Highlights
Bad Service at Sandton

We saw a ring we loved in September last year. We requested an alteration with a quote. The store... read more

Reviewed 3 weeks ago
Robyn B
Great Service and beautiful diamonds!

All around great service and great quality! All the staff were helpful and the made the experience... read more

Reviewed 9 February 2018
notp n
Read all 29 reviews
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Three generations of excellent craftsmanship; since 1934 our family has been crafting the finest diamond jewellery. Our collections are the product of our signature designs such as the petals that cradle and protect the diamond in the Protea collection, the hidden pink gem in the Queen of my Heart, the angel that keeps us from harm’s way found in the Guardian Angel collection, as well as engagement rings and wedding bands that are perfectly Made for Each Other. Classic, timeless and sophisticated jewellery created using exceptionally brilliant diamonds have made Browns first choice for proudly South African diamond jewellery
  • Excellent37%
  • Very good13%
  • Average0%
  • Poor6%
  • Terrible44%
3 weeks ago
“Bad Service at Sandton”
9 Feb 2018
“Great Service and beautiful diamonds!”
LOCATION
Shop U76 (Upper Level), Sandton City Shopping Centre | Sandton Dr, Sandton 2146, South Africa
CONTACT
Website
+27 11 438 7920
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JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (29)
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1 - 10 of 25 reviews

Reviewed 3 weeks ago

We saw a ring we loved in September last year. We requested an alteration with a quote. The store quoted us R800 000 and promised to be in touch about the alteration. They never even called back. Imagine a client following up with the store...More

Thank Robyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2018

All around great service and great quality! All the staff were helpful and the made the experience great as a tourist.

1  Thank notp n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2017

At Browns, you get an exceptional client experience and special attention at Eastgate Mall. The salesgirls understand your requirements in terms of carat, cut, clarity and color. Just sad they don’t give authenticity certificates for precious stones of less than 2 carats.

1  Thank Sadiya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 8 November 2017

This review is for one of the Brown Store at Sandton City. The purchased earring is still in good condition even almost a year. Best part of the store was their customer dealing, the saleslady (sorry don’t recall the name) was very efficient and could...More

Thank Sandy_JSR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017

I have purchased 4 items over the last few years. 2 necklace, 1 set of earrings and one 1934 eternity ring. Fingers crossed - but so far, all my items are still in top condition, with no diamonds falling out. I hope it stays that...More

1  Thank xBiancax13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2017

My ring was purchased in 2015 so its just 2 years old and yet my diamond fell out, I took it in to the Menlyn branch and the lady by the name of Yolandi assisted. what's appalling about my experience is that they claim I...More

8  Thank bongiwemantanga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2017 via mobile

This is an update from my first review... after the ear rings I had bought did not seem to last a few months with a diamond falling out. I was in hope the necklace I had purchased would be an exception and hold up to...More

8  Thank Panettaconnoisseur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2017

Be aware that they WILL NOT EXCHANGE ITEMS PURCHASED AS CHRISTMAS PRESENTS. They apply their normal returns period (14 days) even if you return your item immediately after Christmas (they live in an alternative universe). They appear nice at the time you are spending money...More

6  Thank RGMLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2017 via mobile

Bought a ring durino my latest Trip ti SouthAfrica. After 2 months a couple of diamonds fell out. I managed to go the London store in white city to understand why and it fixed. The manager accused me for the damage. I wear this ring...More

7  Thank La B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2016 via mobile

I have 4 pieces from Browns and love all of them. My problem as an international visitor is that you can claim VAT back for purchases in South Africa. The branch at the Oliver Tambo - Johannesburg airport claims to be a VAT free -...More

10  Thank IlseP662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Questions & Answers
Joanna T
14 January 2017|
Answer
Response from J_Darc23 | Reviewed this property |
the price is irrelevant as the quality is so poor. You will constantly have trouble with your piece and have a constant battle to keep getting it repaired and asked to pay further money. Save yourself time and hassle and go... More
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