We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
Dissapointed in service!

Booked a lunch and spa for 3 of us. I had a lunch booking, but no table was reserved as booked... read more

Reviewed 17 September 2018

Information on treatments and availability was poor and contradictory. I had been looking forward... read more

Reviewed 3 July 2017
Read all 19 reviews
All photos (8)
Full view
Traveller Overview
  • Excellent15%
  • Very good15%
  • Average10%
  • Poor21%
  • Terrible39%
17 Sep 2018
“Dissapointed in service!”
3 Aug 2018
“Simply amazing ”
1 Alma Road | Fairlawns Boutique Hotel & Spa, Sandton 2090, South Africa
+27 11 804 2540
Most Helpful Positive Review
Reviewed 3 October 2014

Can't speak to the spa as I didn't use it. Hotel was lovely with wonderful, helpful staff. It was very lovely with a nice pool and fabulous gardens.

1  Thank NJmao
Most Helpful Critical Review
Reviewed 17 April 2015 via mobile

Visited spa for 3.5 hour ladies pamper package. My treatment finished in 2:40 min. All the treatments was rushed thru . Spent R1800 for facial ,massage and an eye treatment which made my eyes swollen. Emailed sales manager since last week still the emails are...More

3  Thank RParbhoo
Reviews (19)
Filter reviews
19 results
Traveller rating
Traveller type
Time of year
See what travellers are saying:
Updating list...
1 - 10 of 19 reviews
Reviewed 17 September 2018

Booked a lunch and spa for 3 of us. I had a lunch booking, but no table was reserved as booked. No waiter to assist and we chose any table. After 15 min, still no service, then went to a waiter and asked for service....More

Thank gucci139
Reviewed 4 August 2018 via mobile

I don’t understand how this spa manages to get such bad reviews. Well firstly, the venue is amazing, it’s so classy and there are ample photo ops. It’s not busy so you feel like you’re in your own oasis. The service was also excellent.

Thank innocentiam673
Reviewed 1 April 2018

We visited this spa at the recommendation of a friend. We read the description on their website and it appeared idyllic. This was also where my wife and I got engaged, and decided it would be nice to do a trip down memory lane. Sadly,...More

1  Thank GrantH398
Reviewed 16 September 2017

I went to the Spa twice in August 2017. Originally only booked for a couple of hours on my first visit, and then booked again a week later. I first had the Collagen Intense Facial & Jetlag Recovery massage. The second time I had the...More

Thank Theresa L
Reviewed 3 July 2017

Information on treatments and availability was poor and contradictory. I had been looking forward to a nice massage and beauty treatments to melt away the tension. Instead my interaction with the staff was frustrating and time consuming. More importantly, the therapist had a heavy hand...More

1  Thank worldtraveler16
Reviewed 20 February 2017

I arrived to what seemed like an idyllic setting. The grounds are beautiful and my first impression of the spa is that is was lovely and serene. The staff at reception gave me a warm welcome and it all seemed to go well. However, once...More

2  Thank Camilla54
Reviewed 9 October 2016 via mobile

The steam room was unusable - sagging stained roof, a lot of water dripping off & smelled of mould. They had a sign saying that they would fix it but who knows when that will be. Awkward waiting area and treatment was average at best....More

2  Thank LinB09
Reviewed 10 March 2016

My wife and I had a thoroughly enjoyable experience in this well appointed and managed Spa . We had a 'couples' hot stone massage performed by two very pleasant young ladies . The massage room was inside however it is possible to have it done...More

Thank Jack M
Reviewed 6 December 2015 via mobile

Terrible service😡😡😡 Booked a full day spa session for 3 (to finish at 17:00), told to arrive at 8am only to find the place deserted. No receptionist in sight, no welcoming personnel & no beauty therapists. Eventually one of the therapists showed up at about...More

2  Thank Quest608410
Reviewed 1 September 2015

Not a good experience at all. I was taken there for my 70th Birthday for a mani pedi and spa experience. It was a disaster from start to finish. Untrained staff, shoddy service, my toes are still damaged to this day from the person who...More

1  Thank ESKMiller
View more reviews
Nearby HotelsSee all 64 nearby hotels
Fairlawns Boutique Hotel & Spa
480 reviews
.13 km away
Faircity Falstaff Hotel
176 reviews
1.83 km away
CedarWoods of Sandton
163 reviews
1.89 km away
Faircity Quatermain Hotel
332 reviews
1.95 km away
Nearby RestaurantsSee all 486 nearby restaurants
Nando's Rivonia
9 reviews
1.47 km away
Sushiitto on South
86 reviews
1.00 km away
107 reviews
1.44 km away
The Terrace Restuarant - Fairlawns Boutique Hotel and Spa
68 reviews
.04 km away
Nearby AttractionsSee all 74 nearby attractions
AECI Dynamite Factory Museum
13 reviews
1.36 km away
5,174 reviews
3.04 km away
Amatuli Artefacts
13 reviews
1.17 km away
Questions & Answers
Get quick answers from The Fairlawns Spa staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines