Green Lion Bus
Green Lion Bus
4
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Established in 2015 , GreenLion Bus, we are experienced specialists in supplying transportation, travel services to corporate and individual customers in Vietnam and abroad. We do offer fixed daily buses Hanoi – Sapa & Hanoi – HaLong Bay by Dcar Limousine ( Luxury Van ). We also offer private luxury vans for tours from Hanoi.
Duration: More than 3 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles89 reviews
Excellent
56
Very good
9
Average
0
Poor
3
Terrible
21

Helen Z
2 contributions
1.0 of 5 bubbles
Oct 2023 • Family
Green Lion canceled my bus ticket 1.5 hours before they were scheduled to pick me up at my hotel, to travel to Sapa — even though I booked my ticket one week in advance.

I was told they no longer had a 2:30pm bus available, and the next bus available was at 9pm. I needed to be in Sapa earlier, since I had planned a morning hike the next day.

(This is despite confirming with the company at 11am on the day of departure, that everything was good to go).

I was furious that this company only let me know 1.5 hours before departure that they wouldn’t be able to fulfill their services, when they had an entire week to let me know.

As I was very angry, they then offered to book me a private car to Sapa - costing 2 million Dong instead of the original 1 million for 2 people. I was in a bind, so I agreed.

There are plenty of other bus companies offering cheaper tickets. Take your business elsewhere.
Written 10 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ngando204
Hanoi, Vietnam5 contributions
1.0 of 5 bubbles
Nov 2023 • Couples
Booked the car for 2 PM but the driver arrived for pick-up and then said it was a mistake in the schedule for picking up passengers, and I had to wait for another car for 30 minutes to arrive for passenger drop-off before picking me up. This unprofessional behavior, shifting passengers from one car company to another, caused inconvenience, despite reminding the car company and driver the day before. When the customer called, there was resistance and yelling back at the customer. Will never use the services of this car company again.
Written 24 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

paula f
2 contributions
1.0 of 5 bubbles
Aug 2023 • Friends
worse service ever. not only the bus was super dangerous, the driver was talking on the phone while driving among other dangerous attitudes. Plus we got robed on the bus and the company did not take resposability. avoid them at all costs.
Written 31 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

flaviofoglietta
9 contributions
1.0 of 5 bubbles
Nov 2022
Unbelievable, I traveled in more than 30 countries and I never traveled with a worse company than this. First of all, I book more expensive tickets for having more space for myself and those sits were denied both ways. On the way back, one woman put her bags and hats on my seat, and the driver said we had a sit in the last 3. On the way back we had 3 hours and 40 delays because for some reason we went to the border with China and took country roads without taking the motorway. On top of that despite having accommodation in central Hanoi we dropped off everyone around the city like this wasn't enough he even brought a present to a friend before taking us home and laughed in our faces and say "home home ok". stay away from these scammers, truffatori
Written 23 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sky
1 contribution
1.0 of 5 bubbles
Jul 2022
Vietnam is a great country, and my overall experience could be great if I didn't book with Green Lion.
I booked my transportation with hotel pickup from Hanoi to Sapa and the return trip with Green Lion.
Below are the incidents I have encountered.

1) Unresponsive Operator (Green Lion) – I have to be very pro-active to contact the operator using all means (e.g. get the concierge to call, get a tour guide to help call, constantly email to bookaway to get a response in order to find out the meeting arrangements)
2) Operator who outsource my booking without informing my group (4 adults)
Can you believe that an Operator will outsource your booking to another company without informing you? Well… this happens to me in Sapa…
3) Didn’t get the service I have paid for!!
Booked and paid for hotel pickup… my trip the Sapa driver wanted us to alight and walk to our hotel ourselves and trip back to Hanoi driver REFUSED to pick up at hotel.
Booked for Luxury minivan for up to 9 pax… my trip back to Hanoi was in a Sleeper bus of up to 30pax

4) Rude driver with bad attitude
Driver pull me off from the passenger seats and keep pointing at another direction mumbling in Vietnamese (and we couldn’t understand Vietnamese)
At rest point, driver will walk off without informing passengers how long we have at the rest point.
The driver is always angry (not to 1 group of passengers but to all passengers), and we have no idea why.

Definitely a 0 star operator
Written 28 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Stephan U
Geneva, Switzerland14 contributions
1.0 of 5 bubbles
Nov 2020
We used this service in November, and we did not get what we paid for. My friends left reviews on Tripadvisor stating what happened. Instead of fixing their service, the company started harassing them online and left them revenge reviews on their social media sites. This is really not the way to run a company.
Written 20 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Valentin O
4 contributions
1.0 of 5 bubbles
Nov 2020
1 star because we cannot do less..

Run away from this company !!

We were a group of 8 people and were supposed to have a private limousine. it happened to be a shared bus with other customers.

No pick up at our place, the driver wanted to gather everyone at the same address. Then we waited more than 45min for the last customers..
More than 6 stops during the ride ro Sapa, we eventually got to Sapa in 7 hours instead of 5. No drop off at our hotel as the driver was too lazy to look at the map.

On the way back, no pick up at the hotel.. again! We waited more than 1 hour in Sapa town. Eventually the driver showed up with a casual grey bus.. no limousine, again.
The driver stopped in Lao cai to pick up his wife and kid.

Once in Hanoi, no drop off at our place again.
The driver got mad when we asked to drop off one of us 1km away on the same main road. He eventually insult us and yelled at us saying he is not allowed to stop in Hanoi and has to go back to Lao cai.. which was completely false.

To sum up:

- 1 hour delay on departure from Hanoi
- not a private limousine
- late + no drop off on arrival in sapa
- 1 hour delay on departure from sapa + no pick up at our hotel
- no limousine/private bus on the way back
- driver picked up his wife and kid in Lao cai.. for free
- no drop off on arrival in Hanoi
- arrogant and offensive driver
Written 25 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Claire G
Hanoi, Vietnam2 contributions
1.0 of 5 bubbles
Nov 2020
We were very disappointed by Green Lion, they are very unprofessional and rude. We clearly did not get the service we paid for: no individual pick up, no drop off at the hotel in Sapa, and on the way back to Hanoi they packed us all in a 9 seats small van, that arrived one hour late in sapa, and once again with no hotel pick up. The bus driver on the way back was extremely rude and screamed at us when we asked him to drop us off at our place, as initially planned and paid for. I definitely don't recommend this company.
Written 25 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Aziza28
France1 contribution
1.0 of 5 bubbles
I absolutely don’t recommend this company.
Really run away !!!! Irresponsible and unprofessional = Green Lion. Sincerely never ever book with Green Lion.
We booked on way from Sapa to Hanoi for limousine transport with a certain Matt through watsapp and the driver never came to pick us up.
The driver has supposed to come and pick us up from our hotel at 3:00 p.m on Sunday but at the time of departure I received a message from the manager informing me that the transport is canceled due to a technical problem with the vehicle... but isn’t the true they are scammers!
How can customers be notified of a last minute cancellation of a transport? No solution was offered to us by Green Lion and it was to late to find another limousine, all left at 3pm.
We found ourselves stranded in Sapa as all the buses and limousines had either already left and no seats available for the local sleeping bus (low cost bus ...)
Having a professional imperative, I absolutely had to be in Hanoi on Monday morning so with our hotel we found an alternative but very expensive so we had to pay $ 150 for a private vehicle / driver to drop us off in Hanoi on Sunday evening.

Je ne recommande absolument pas cette compagnie. Vraiment fuyez !!!! Irresponsable et non professionnel = Green Lion
Ne réservez jamais jamais avec Green Lion sincèrement.
Nous avons réservé un transport Sapa-Hanoi en limousine avec un certain Matt via watsapp et le conducteur n’est jamais venu nous récupérer.
Le conducteur devait nous récupérer à notre hôtel à 15h00 le Dimanche mais à l’heure de départ je reçois un message du responsable m’informant que le transport est annulé pour soit disant un problème technique du véhicule, ce qui est faux ce sont des arnaqueurs! Comment peux on prévenir des clients de l’annulation d’un transport à la dernière minute?
Nous nous sommes retrouvés bloqués à Sapa étant donné que tous les bus et limousines étaient soit déjà parti ou plus de place de disponible.
Ayant un impératif professionnel, je devais absolument être à Hanoï le lundi matin. Grace a notre hôtel nous avons trouvé un solution mais très coûteuse nous avons donc dû payer 150$ un véhicule/ chauffeur privée pour nous déposer à Hanoï le dimanche soir.
Written 26 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ehren7
11 contributions
1.0 of 5 bubbles
We booked a bus from Ha Long to Hanoi at noon to arrive in Hanoi at 2:30. They picked us up at 1:20 and we were forced to take a Grab rather than miss an appointment. For the return trip, they didn't even show up and wouldn't answer their phones. Now we're stranded, scrambling to make other arrangements because Green Lion can't be bothered to keep their appointments. Very shady and unprofessional.
Written 30 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Green Lion Bus (Sapa) - All You Need to Know BEFORE You Go (with Photos) - Tripadvisor

Frequently Asked Questions about Green Lion Bus

Green Lion Bus is open:
  • Sun - Sat 12:00 AM - 11:59 PM