Shanghai Tourist Service Center (Pudong Airport T2)

Shanghai Tourist Service Center (Pudong Airport T2)

Shanghai Tourist Service Center (Pudong Airport T2)
2.5
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2.5
2.5 of 5 bubbles23 reviews
Excellent
1
Very good
3
Average
8
Poor
5
Terrible
6

J H
1 contribution
2.0 of 5 bubbles
Dec 2019 • Couples
It took me almost 3 hours to get out of this airport.
1. There is no clear sign at finger print collecting area that foreigners only need to do it once in their previous trip to Shanghai. The result is we who have already done the collecting have to walk for an extra long distance just to find out we do not need to do it.
2. The custom counters for foreigners are really slow. The line in front of counters for Chinese citizens are four or even five times longer than ours, but they just disappeared in one blink. In the end, the airport had to let us use the Chinese citizen’s counters.
3. There are actually two “green” exits, but there is no clear arrow sign on the ground or whatsoever. People had to wait in a super long queue, waiting to have their luggage scanned. After almost half an hour, when we almost reached the exit, we realised we can actually go through the other door with almost no queue there.
And yes a couple of shameful queue jumping during this time too.
Written 25 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

sydney_park
Aarhus, Denmark467 contributions
1.0 of 5 bubbles
Nov 2019 • Solo
The worst experience ever! Never to Shanghai again for transit!

Ttansit is not as transit, but nearly as arrival, meaning; through ridgid passport control with scanning eyes, after that through extremely rude and unpleasant security check, then finally to the transit gate.

All personals in the airport have stone faces, rigid voices, rude and extremely unfriendly attitude. I had hard time to supress my frustration and unsatisfied desperation towards yelling and rude security personnel, who yelling at me in Chinese which I don’t understand at all.

I haven’t seen a single friendly personnel in this terrible airport.

China suck!
Written 5 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

leen A
1 contribution
1.0 of 5 bubbles
Jul 2019 • Couples
I took a round trip ticket for my parents vacation to USA from Philippines. There flight going to US is through China Eastern Airlines and United Airlines. A terrible experience for the first timer and oldies. Aside from the immigration hassle, As I booked this flight it was clearly stipulated that the luggage will be picked up in their final destination...but never happened...my parents need to unload all their luggages in every lay over.. and the worst thing happened is when they went home..in the US airport United Airlines told and gave the claim stub labeled cebu and clearly told them that the luggages will be picked up in Cebu City.... but it never happened when they arrived in China, my mom have a doubt with their luggages, so they go down to the luggage area and found their luggage unattended... they wanted to check whats inside and mom has to open it so they can look on the inside.This made me pissed off!!! whoever read this!!!! never ever get a flight that has something to do with Pudong China Airport!!! And the person attending their luggages was so rude and don't speak English!!!!! thinking my parents were oldies!!!!! the treatment is not a good one!!!!! I will never ever booked this flight again!!!!
Written 1 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mermariemarie
Henderson, NV17 contributions
2.0 of 5 bubbles
May 2019 • Couples
Okay, I'm only giving 2 stars because they have terrible non english speaking bad customer service skills. Lines are always long whether it is immigrations, customs, transfers or just to get out of the airport. Wifi sucked and chairs are uncomfortable. I regret booking my flight with a layover here. Never again. It is clean and huge and has a bunch of restaurants. That's about it.
Written 15 May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

andy p
19 contributions
2.0 of 5 bubbles
May 2019 • Business
A very frustrating and poorly organized airport. Upon arrival it took 30 minutes from a very remote part of the airport to Immigration. (I catch this flight every weekend so I know it is standard). It then took 50 minutes to clear immigration and we still had to wait quite some time for the bags to arrive. After an absurdly long wait for baggage you are met with a huge queue to leave the airport. All bags are scanned again to try and squeeze some extra money in duty for gifts or luxury products they find in suitcases. Sadly they rarely find anything as the security are laughing, play fighting and horsing around rather that looking at the security cameras. Shanghai airport staff have a unique unprofessionalism I have never seen anywhere else.
Departure is a similar debacle, I arrived at the airport with 1 and half hours before my flight. (10.50 as the flight was 12.20) Unfortunately bags are ‘scanned before entering the airport by a similar disinterested and unfocused security person, yawning and dozing and occasionally looking at the screen. ‘Security check 1’ this took 35 minutes just to get into the airport and by the time I went to check in the flight had closed. It’s important to add that check in staff can be rude at best. They found me the worst seat they could on a 1.00 pm flight which gave me 1 and a half hours to reach the gate. The usual chaos that takes place at immigration and security meant that after waiting in line for almost an hour I had to be rushed through security as I was going to miss yet another flight. Expectedly, the gate had been changed without any notice on the main board to the complete opposite side of the airport. Anything this airport can get wrong they will with flying colours. They have the latest infrastructure but it seems when they get a system that is efficient they immediately change it to create complete chaos.
Frankly I am shocked that they don’t feel any shame or embarrassment for delivering a system that could be improved by a 5 year old. I dread using this airport! They have excessive security checks but the sheer lack of serious professionalism across almost all support staff makes you feel unsafe. Still have to say the treatment of passengers is still better than in any US airport I have visited!
Written 10 May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Keith
Calgary, Canada18 contributions
5.0 of 5 bubbles
Mar 2019
There is bottle neck before you can get outside airport . All passengers have to have their luggages went through
x-ray machine . Expect 2 hours between plane arr. and get out of airport. Lots of taxi outside and well
organized.
Written 13 April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

codepink
Bend, OR42 contributions
1.0 of 5 bubbles
Mar 2019 • Couples
I only had five hours to kill here, but between the comically bad (and expensive) dining options, no bar whatsoever, crappy and confusing WiFi, uncomfortable seats, and a million other reasons, it seemed like an eternity. Easily the worst large airport I've ever seen in all my travels. It was clean—that's about the best thing I can say about it.
Written 19 March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

PernilleBendix
Irelevant5 contributions
1.0 of 5 bubbles
Jan 2019 • Couples
Avoid! Pay extra to avoid transit here. Crazy people - small arrogant power people with bad English skills.
Written 6 January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rumples
Tucson, AZ11,679 contributions
2.0 of 5 bubbles
Sept 2018 • Couples
After landing at Pudong Airport, we made a beeline to this tourist office in the main corridor of the terminal for a map and information. There was no line at the kiosk counter, so we walked right up for assistance and initially received none. The two staff members studiously avoided looking at us. After about 2 minutes, I asked about a map and was curtly directed to a rack with a few brochures nearby.

After finding a map, we decided to ask only one question before leaving -- the direction to go for the taxi rank. Without looking up from whatever they were doing, both employees pointed the way. Luckily, they agreed on where we should go.

If this is typical service here, I recommend that arriving passengers wait to get information at their lodging. The map, however, proved to be helpful.
Written 2 October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

elindoo
Stuart, FL2,212 contributions
3.0 of 5 bubbles
Mar 2018 • Couples
Who was the engineer that decided to ask you to enter a code to get Wifi? They want you cell phone number to send you a code. Guess what, my USA cell phone doesn't work in China! Cmon, Wifi is not that expensive. Most American airports just give it to you for free, Chinese should do the same.
Written 13 April 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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