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Review Highlights
Relaxing

This was my second time at Pearl Spa. I have had the facial and the massage which i highly... read more

Reviewed 29 September 2018
Susan O
,
Melbourne, Australia
Great value spa experience!

The January special is excellent value for a sugar scrub & massage! Ideal way to relax & enjoy some... read more

Reviewed 2 weeks ago
Fijifluff
,
Brisbane, Australia
via mobile
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Traveller Overview
  • Excellent45%
  • Very good23%
  • Average25%
  • Poor2%
  • Terrible5%
28 Sep 2018
“Relaxing”
2 weeks ago
“Great value spa experience! ”
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Queens Road | Pacific Harbour, Pacific Harbour, Viti Levu, Fiji
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1 - 10 of 38 reviews
Reviewed 2 weeks ago via mobile

The January special is excellent value for a sugar scrub & massage! Ideal way to relax & enjoy some time out on a rainy day. Lovely friendly staff.

Date of experience: January 2019
Thank Fijifluff
Reviewed 29 September 2018

This was my second time at Pearl Spa. I have had the facial and the massage which i highly recommend. They use Pure Fiji products which are amazing and made in Fiji. There is a relaxing room to wait until your appointment starts, which was...More

Date of experience: August 2018
Thank Susan O
Pearlresort, Guest Relations Manager at Pearl Spa, responded to this reviewResponded 2 October 2018

Bula Susan We are delighted that you enjoyed your treatments. Our team is delighted about your wonderful feedback and hopes to welcome you back again in the near future.

Reviewed 26 August 2018 via mobile

Manasa & Scarlet Tukana's wedding reception @ Pearl was a memorable family reunion. Thnx to Melina!🎉

Date of experience: August 2018
Thank Salote K
Pearlresort, Guest Relations Manager at Pearl Spa, responded to this reviewResponded 8 September 2018

Bula Vinaka Salote K, thank you for your wonderful feedback! It was our pleasure to be a part of Manasa and Scarlet's big day! We hope to welcome you back again soon.

Reviewed 12 August 2018

My Husband and I were gifted a 30 minute massage as long stay guests - it was one of the best massages I have had - superb service, we should've had another later in our trip. Individually I would have rated this 5 stars. ....More

Date of experience: August 2018
Thank 194emmaj
Pearlresort, Guest Relations Manager at Pearl Spa, responded to this reviewResponded 19 August 2018

Bula vinaka 194emmaj, thank you for taking the time to review your experience at The Pearl Spa. We sincerely value all feedback received and encourage our guests to share this with us.Our spa team appreciates your review and will implement further training with our staff....More

Reviewed 15 June 2018

We were gifted a 30 minute massage session on arrival at the Pacific Resort. A booking is required, but easy to make. On arrival, we were invited to relax in a very peaceful circular room, then taken through to be treated to a magnificent massage....More

Date of experience: June 2018
Thank tommotnz2015
Pearlresort, Guest Relations Manager at Pearl Spa, responded to this reviewResponded 28 June 2018

Bula Vinaka tommotnz2015, we are delighted that the treat was thoroughly enjoyed! Our team is delighted about your wonderful feedback and hopes to welcome you back again in the near future. Vinaka.

Reviewed 1 March 2018 via mobile

Very nice customer service .Bula Fiji yay to the Fijian hospitality.Spa needs workers and a little remapping.Bar is great , restaurant has nice menu.Our room wasn't ready on arrival but they made sure we're looked after.Pool was nice.

Date of experience: March 2018
Thank Nathan K
Pearlresort, Guest Relations Manager at Pearl Spa, responded to this reviewResponded 24 March 2018

Bula Vinaka Nathan K, we are delighted to hear that you enjoyed your stay with us and thank you for taking the time to share your feedback with us and your fellow travellers. Vinaka vaka levu!

Reviewed 21 November 2017

Me and my girlfriend both booked a 30 minutes massage. While I had a great massage which lasted the full 30 minutes, hers was rushed and ended after 20 minutes already. While I was very pleased and would have rated it higher, based on the...More

Date of experience: November 2017
Thank Yugnav
Pearlresort, Guest Relations Manager at Pearl Spa, responded to this reviewResponded 28 January 2018

Bula Vinaka Yugnav, thank you for sharing your feedback. We sincerely apologize for the inconsistencies encountered and have tabled this with our spa team. It would be our pleasure to welcome you back. Vinaka.

Reviewed 18 October 2017 via mobile

We were staying at the pearl , decided to get a massage we had booked in advance only for our therapist not to show up for work . We did finally get our massage late but it was constantly interrupted by the therapist leaving and...More

Date of experience: October 2017
Thank Sarah M
Pearlresort, Guest Relations Manager at Pearl Spa, responded to this reviewResponded 28 January 2018

Bula Vinaka Sarah M, we sincerely apologize for the lack of service from our end. Please do not hesitate to let us know if you wish to return.Our team would be delighted to welcome you back and will ensure your experience is as relaxing as...More

Reviewed 9 October 2017 via mobile

The nail polish was applied way too thickly- I was super careful with my nails after they were done, and they looked great the day and night they were done. The next day I woke up and all the shine from the top coat was...More

Date of experience: October 2017
Thank Angela P
Pearlresort, Guest Relations Manager at Pearl Spa, responded to this reviewResponded 28 January 2018

Bula Angela P, Thank you for taking the time to review your spa experience. We sincerely regret to hear that the manicure especially was not satisfactory and have since implemented further training in this department. Vinaka.

Reviewed 6 May 2017 via mobile

It was a below average facial, not sure if it was a FACIAL. The technician doing my facial was friendly but not professional. She slathered A LOT of cleanser on me for 10-15 mins straight. Then she slathered a scrubber for another 10 mins and...More

Date of experience: May 2017
Thank Victor P
Pearlresort, Guest Relations Manager at Pearl Spa, responded to this reviewResponded 28 January 2018

Bula Vinaka Victor, we sincerely regret to hear that your experience with us was sub standard. Please contact us directly if you wish to book any treatments in the future. Vinaka.

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