Loyalty Lounge
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

3.0
213 reviews
Excellent
42
Very good
59
Average
35
Poor
32
Terrible
45

AMBER J
Ahmedabad, India4 contributions
Nov 2022 • Couples
Very bad experience considering a international Airport, food was ok ok , seating arrangement was also very uncomfortable, need complete revamp
Written 2 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

DipuKV
Pune, India1,515 contributions
Oct 2022
Was here recently with family, and found it nice. Helpful staff members. While it was busy, it was managed much better than lounges in Delhi & Hyderabad airports. Good selection of food & beverages.
Written 30 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sandeepsingh P
Mumbai, India36 contributions
Oct 2022 • Family
Good food spread and decent quality
Don't expect it to be experience as it is not maintained very well
Written 20 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jayshree
4 contributions
Sep 2022 • Couples
This lounge is not up to the standard. Very basic facility. It’s a shame to have this lounge for such a beautiful airport . Disappointed
Written 27 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

James H
1 contribution
Sep 2022 • Solo
Sadly this was the worst lounge I’ve been to in my 20+ years of frequent flying. I accessed the lounge using my Priority Pass and paying some $30 for my 5-10 minute visit. The place is located underground, with no windows and a bad smell. It was packed with barely one seat available. There were dishes stacked on most coffee tables. The food was off canteen standard, and there weren’t any napkins. The coffee machine was broken, and there were no drinks other than sugary ones (and surprisingly not even drinking water). The facilities were indescribably bad. Overall the service was nonexistent, and the entire experience was a lot worse than in the rest of the beautiful new airport terminal.
Written 26 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ap M
2 contributions
Sep 2022
Terrible lounge, no wifi, asked for passport number to give wifi.
Limited food and beverages.
Unclean environment.
The least they could do is provide complimentary wifi.
Written 12 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Gopakumar
2 contributions
Sep 2022 • Couples
The lounge is closed. Though the portal says it is open 24 hours, we came here at 5.35 am and it was closed. Waited outside for some time. Nobody available to even inform when it would open. No signboard.
Written 9 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

sakshi m
1 contribution
Aug 2022 • Family
The food variety isn’t that great. The lounge ambience doesn’t really match the tone of an international departure. The floors are worn out. There isn’t sufficient staff around. The lounge really doesn’t match the standards of an international departures they really should bring in some major changes and improve the services provided. Not worth the money spent.
Written 20 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Priyanka B
1 contribution
Jul 2022 • Couples
Loyalty lounge at Mumbai airport is a scammer. While our first visit we were carrying to QR of our pass. Person at the reception informed us after scanning my husband’s pass that person accompanying with him is complimentary. We even informed him at I already have my pass separate which he needs to scan. But he convinced us at it will complimentary no charges will be applied.
STILL MY HUSBAND WAS CHARGED FOR IT AND EVEN AFTER HAVING A PASS WE NOW HAVE TO PAY THE MONEY.
After my husband got some notifications of getting charged he anticipated the information to reception but they still were saying that it’s not and is complimentary. This is how they are scamming the travelers visiting this lounge. I would say don’t ever trust them under name of complimentary which is not.
Written 21 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

sagarnimavat
26 contributions
Jun 2022 • Business
Very very pathetic service, no cleanliness, mess on the floor, dirty sofas and tables, feels like some road side dhaba, that too on some remote Highway.
Items were not filled, they were stale and I assume they were not upto the quality standards as well.
Ac was not working and everyone was sweating, in fact I'm writing this review siting in here.
As this is loyalty lounge and you don't pay, it's a complimentary on your card, so they thought it's a favor they are feeding is.
In fact it's a huge miss by credit card companies who lure customers in the name of complimentary lounge access.
Actually all of the other premium lounge are chargeble and this one is somewhere in corner in a very pathetic condition
On top of it, when I complained to manager for the cleanliness, his rude reply was we are short of staff, what do I do.
Never come here and ask your credit card companies to include some better lounge for the experience and not some place.
Written 21 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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