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Pranaam GVK Guest Services

9 Reviews
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Pranaam GVK Guest Services

9 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
Top Selling Tours & Activities in and around Mumbai
from US$ 85.34
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from US$ 204.00
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9Reviews1Q&A
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Zool Kassum wrote a review Mar 2020
1 contribution
We used their services arriving and departing through Mumbai airport as couples as well as a family of 6 with 2 wheelchairs. Without any doubt and hesitation this was the best money spent. Poonam and her team greeted us on arrival at the gate. They handheld us through the entire process of security immigration and customs right to our transfer vehicles. For our departure, they met us curb side, took our bags and stick handled us through check in, security, and immigration and to our lounge. They then picked us up once again (right on time) and delivered us to our departure gate. Unbelievable! I felt like a celebrity throughout the process and was the King with my family. Her team refused to take any tips! Triple A+ in every aspect.
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Date of experience: March 2020
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Response from Traveler836388, Manager at Pranaam GVK Guest Services
Responded 5 Mar 2020
Dear Ms. Kassum, Pranaam!! Thank you for sharing this feedback with us for my colleague Ms. Supriya. Your words of appreciation would take us a long way. We are glad that we could make you feel special while you travelled through CSMIA, Mumbai. Thanks and Regards, Team Pranaam
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Amal M wrote a review Mar 2019
Al Wakra, Qatar25 contributions6 helpful votes
We usually opt for Pranaam services considering we have a small 4 year old son to travel with. Previously had great interactions n experiences. This time - i wasnt wowed by the guest relations person. The porter Omkar was very professional and did a Great Job. But didnt feel any warmth or kindness or concern towards me or my son in the Guest relations Contact at all.
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Date of experience: March 2019
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leslie g wrote a review Mar 2019
3 contributions1 helpful vote
I have flown to Mumbai 25 times or more. At the end of the grueling flight, it is lovely to see your name at the end of the jetway and to be welcomed warmly and professionally. The excellent Pranaam staff drives you to Immigration, managing your carry ons. They help with bag locations, sometimes having my bags ready when I leave Immigration. I cannot say enough in praise of my experiences after 5 trips.
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Date of experience: February 2019
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JulesMlbourne wrote a review Nov 2018
Mlbourne188 contributions52 helpful votes
I was flying solo from Goa to Mumbai (domestic ) and then to Australia ( International ) . As I was a bit anxious about the process, I booked the Pranaam GVK Guest Services for my arrival into Mumbai and international departure. I was met on arrival by air bridge by a lady and a porter, and whisked into a private buggy to retrieve my baggage. I was then whisked by buggy to the transit hotel (landside , booked separately by myself) as I had a 7 hour wait until my international flight. They helped me check into my room, and then told me they would collect me to check into my international flight. They collected me right on time and took me to my flight check in , handling all my papers and passport through immigration , security etc (fast track ) . They then wanted to take me of in a buggy to the lounge, but I wanted to walk around the shops en route, so I was followed around by the buggy, lady and porter ! One unexpected great feature is that you get 20 % discount on most duty free goods if you use their services. That was a great savings . I then was whisked away to the lounge . They asked me if I wanted to board early, medium or last . At the specified time they re appeared at my seat and I went in my buggy (quite a long way ) to the departure gate with them. They all stayed until I was walking down the air bridge . As I am an anxious older traveler, this service made me feel a lot less stressed and the service and the people were all fantastic. I would not hesitate to recommend Pranaam GVK Guest Services and their staff. I wish more airports offered such good services.
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Date of experience: November 2018
2 Helpful votes
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BlazeToursandTravels wrote a review Oct 2018
Mumbai, India256 contributions46 helpful votes
I had booked Pranaam's Platinum Arrival Service for 00:05AM on 22 October 2018 at Mumbai International Airport Terminal T2 as my children had School the very same day and I wanted to leave the Airport and reach my car as soon as possible. We were assigned Pranaam Officer, Ms. Pratiksha who was waiting for us with a placard along with our porter Wasim at the Aircraft Arrival Gate, just after the aerobridge. Despite the early morning hour, we were received with wide smiles. As Wasim immediately reached out to take all hand luggage from our tired arms, Pratiksha swiftly ushered us to our private buggy. Whilst on the buggy, Pratiksha asked for our luggage tags so that Wasim could organise the collection of our baggage from the conveyor belt onto a trolley while we cleared Emigration with Pratiksha's guidance. We were whisked promptly to the Emigration Hall. The moment we arrived, Wasim hopped off the buggy with our hand luggage and rushed to the Baggage Hall while Pratiksha accompanied us. Though we were traveling in Economy, we were very kindly allowed to join the shorter and swifter First and Business Class line primarily because Pratiksha was with us and also because the attendants present saw that we were a family with minor children. By the time we reached the luggage conveyor belt post Emigration, Wasim had already loaded our trolley and we were good to go! After a brief pit stop at the Baggage Hall Restrooms, Wasim helped us through Hand Baggage Scanning and both he and Pratiksha helped locate our Family Driver and dropped us to our car which was on Parking Level 4. Never have we ever exited Mumbai International Airport T2 so promptly in our entire lives [at peak hour in just 45 minutes!], in fact no where in the world have we been transfered from an Aircraft Gate into a waiting vehicle with such incredible promptness. Thanks to Pratiksha's and Wasim's super efficiency, my family and I were able to reach home and get to bed very swiftly after such a long and tiring journey. Thank you so much Pranaam, you have made a fan of me! -Felicia Variava Albert, Managing Director, Blaze Tours & Travels Pvt. Ltd., Mumbai, India
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Date of experience: October 2018
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