Pranaam GVK Guest Services
Pranaam GVK Guest Services
3.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
3.5
26 reviews
Excellent
12
Very good
3
Average
3
Poor
1
Terrible
7
Mal1979
London, UK11 contributions
Dec 2024 • Couples
I recently used the Pranaam service in Mumbai, and overall, I had a positive experience. The staff were very helpful and efficient, ensuring I was guided smoothly through the airport. Their assistance was particularly valuable during the busy transit process, and their professionalism stood out.
One area for improvement, however, would be to have the team stay with guests throughout the immigration process and guide them to a less busy counter. It would also be beneficial if there were a dedicated immigration counter for Pranaam service users, especially when the transit time is tight.
Despite this, the overall experience was good, and I appreciate the support provided. I would recommend the service to others, with the hope that these suggestions could further enhance the experience.
One area for improvement, however, would be to have the team stay with guests throughout the immigration process and guide them to a less busy counter. It would also be beneficial if there were a dedicated immigration counter for Pranaam service users, especially when the transit time is tight.
Despite this, the overall experience was good, and I appreciate the support provided. I would recommend the service to others, with the hope that these suggestions could further enhance the experience.
Written 6 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Serge L
252 contributions
Mar 2018 • Couples
Since we had a very early flight (04.00 am) out of Mumbai, I contracted the Pranaam Lounge service at the airport. We were met by the Pranaam representatives, at the check in, and I was expecting them to get us on a fast track to clear security and immigrations. But it was not the case.
Eventually we reached the lounge, where the staff was friendly but the food and beverages choice was very limited and of dubious quality.
The only positive thing was a ride on a gold cart to reach the boarding gate far away.
Eventually we reached the lounge, where the staff was friendly but the food and beverages choice was very limited and of dubious quality.
The only positive thing was a ride on a gold cart to reach the boarding gate far away.
Written 11 April 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amal M
Al Wakra, Qatar26 contributions
Mar 2019 • Family
We usually opt for Pranaam services considering we have a small 4 year old son to travel with. Previously had great interactions n experiences.
This time - i wasnt wowed by the guest relations person. The porter Omkar was very professional and did a Great Job. But didnt feel any warmth or kindness or concern towards me or my son in the Guest relations Contact at all.
This time - i wasnt wowed by the guest relations person. The porter Omkar was very professional and did a Great Job. But didnt feel any warmth or kindness or concern towards me or my son in the Guest relations Contact at all.
Written 25 March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mahesh c
Luton, UK9 contributions
Dec 2024 • Couples
This service a 'god send' if you have a connecting flight at Mumbai Airport. The amount of travel that is needed from arrival gate to departure gate is immense. It is worth paying for the service is you elderly & less mobile person as even the free wheel chair available by the air lines will not get you through various hurdle to you next connecting flight.
We used the service going and coming back from UK and both times the service was exceptional. We were fortunate to have the same agent; Dipak Padavalkar, help us through.
Only negative comment is that the service does not accept foreign issues debit or credit cards, it has to be a Indian locally issue card. I have brought this to their attention as I'm sure there would be more passenger would want the 'peace of mind' to transit the airport.
We used the service going and coming back from UK and both times the service was exceptional. We were fortunate to have the same agent; Dipak Padavalkar, help us through.
Only negative comment is that the service does not accept foreign issues debit or credit cards, it has to be a Indian locally issue card. I have brought this to their attention as I'm sure there would be more passenger would want the 'peace of mind' to transit the airport.
Written 24 December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Basu128
Los Angeles, CA1 contribution
Dec 2021
Unless you are not familiar with the Mumbai Airport, this service is not worth the money. You have to go through the same immigration and customs procedures as all other passengers. The guys running this service may be able to get you to the front of the immigration line, but that is not always the case. It took us over 2 hours to get out of the airport after arriving - basically, we paid Rs 7000 for a porter and a short golf cart escort from the gate! Total waste of money!! There is no pre-arranged service line for Praanam customers - in fact when my porter was trying to cut in front of a line, the officer warned him not to do that, told him that just because you have a Praanam customer it does not mean you can cut the line, and warned the porter that he will complain to Adanis (the operators of Mumbai Airport)! If the Adanis want to offer quality Pranaam service, they need to streamline the process so that the customers know exactly what they are getting, and if Pranaam service cannot deliver, then they should refund the money to the customers.
Written 22 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cybersabz
Brisbane, Australia4 contributions
Apr 2021 • Couples
I booked the arrival service for my parents in February 2021 and my mother-in-law in April 2021 and they all were very impressed by the Pranaam officers on duty. Every little detail was taken care of, including helping with additional paperwork, making the arrival process a breeze and easing the stress of travelling during covid times. I highly recommend this service, I wish I had known about them earlier!
Written 6 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catherine H
Manchester, UK56 contributions
Nov 2022 • Couples
I would not hesitate to recommend this service. We booked from the UK and paid on arrival due to issues with online payments. Pranaam could not have been more helpful in booking the service for us despite these issues. Pranaam took the stress out of transitting through Mumbai airport from international to domestic flight. We were met off our flight from Helsinki at the gate and taken to immigration on a golf buggy and by the time we had got through, our luggage was waiting for us. We were then taken to the Adani Lounge to wait for our flight. We were picked up again at the right time and taken to our domestic flight to Goa. The service was professional, courteous but most importantly, stress free. Thank you
Written 12 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vaishali Joshi
Goa, India70 contributions
May 2021 • Friends
Pranaam Guest Services by GVK, at Mumbai Airport, true to their name , offer you fabulous hospitality, service and a high standard of competence. From the time they receive you at the airport, they take charge and you can be rest assured that it's going to be a smooth ride , hereafter.
I'd like to mention Sachin, Chiedon and Harshavi and their entire team who took excellent care of us , on our recent trip overseas.
It's, indeed, heartwarming to note that they do not accept tips and they do it genuinely as a part of offering good hospitality and service to the travellers.
It makes the entire travel so seamless and enjoyable.
My Pranaam to the team.
I'd like to mention Sachin, Chiedon and Harshavi and their entire team who took excellent care of us , on our recent trip overseas.
It's, indeed, heartwarming to note that they do not accept tips and they do it genuinely as a part of offering good hospitality and service to the travellers.
It makes the entire travel so seamless and enjoyable.
My Pranaam to the team.
Written 1 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Varun A
bangalore55 contributions
Jul 2021
elite pranaam services in mumbai never showed up. they are careless and have no responsibility towards the guests they have promised to take care of.. never again. elite insult and elite embarrassment is what they will cause
Written 31 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sagar
2 contributions
Aug 2023 • Family
I have tried booking Pranaam service for my Parents to travel to overseas from Mumbai International airport but 2 times my booking got failed and when i try to co-ordinate with them through email there was no satisfactory response other than your refund is under process . Until today my money is stuck with them and i cant help to myself as i have to depend on them for reply.
Customer service is very very poor and not helpfull at all.
Customer service is very very poor and not helpfull at all.
Written 10 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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