Dear Mr Mishra
Namaste,
Thank you so much for your review and suggestions. We will surely implement the same in future.
Positives
1. Trip was as per plan.
2. Driver was punctual, quite professional.
3. As per trip plan, maximum spots are covered.
4. Regular feedback and follow up taken about the trip progress.
Thank you so much for the positive feedback.
Negatives.
1. Jaipur hotel was not provided as per commitment. The hotel given was below average.
As you know the hotel had to change at very last minute due to the situation in Rajasthan against CAA protest and it was done after your approval only. Still we had provided you the similar category 4 star hotels. We have updated hotel also about your experience.
2. Driver was not given the same iternary. Example Driver didn’t knew the drop off is back to Delhi (though no concerns raised by driver).
Driver had the same itinerary, we did not receive the return flight details from you earlier, so we were thinking you will fly back to Mumbai from Jaipur rather then coming back to Delhi by car and take flight from Delhi. Jaipur has many direct flight options to Mumbai with same or less price then Delhi.
But when you asked the driver for Delhi drop, he followed your instruction and dropped you to Delhi airport.
3. Boondi and step well not covered. Understand from driver that it is about 180km in other direction.
Boondi was not a part of the itinerary of Golden Triangle. So it was not covered in package.
Feedback to Improve
1. More communication with customer before the trip. Example : Reminder emails about upcoming trip.
We will surely follow your suggestions.
2. Hotel must be reserved. No change in hotel during the trip.
All hotels are booked immediately after getting guest confirmation and accordingly confirmation of bookings is given to all guest by email. Once bookings are done no changes are done in any hotel except when there is some natural clamities or any political issues in that place, so we have to make some changes keeping guest security in mind. In that case also we provide either similar or higher category of hotel without any extra cost to guest. In Delhi you booking was done at Hotel Jivitesh which is 4 star and due to CAA protest and keeping your away from crowded area, we booked you to Holiday Inn a 5 star hotel without any extra cost to you. Provided upgraded hotel in Delhi.
3. Step well and Boondi to be removed from package if it can not be covered.
Boondi was never a part of your Golden triangle itinerary.
Have a great day ahead and we look forward to welcome you again to India or any other part of the world.
Regards
Arun Sharma