Dear Mr. Charles,
We sincerely regret the inconvenience you faced regarding your canceled tour and the subsequent refund process. We understand the frustration caused by the unexpected visa issue.
Upon learning about the visa discrepancy, we made every effort to accommodate your situation by offering adjustments or a partial refund for the unutilized services, including transportation, guide, and one hotel reservation. Despite our best efforts, processing the refund to your credit card proved challenging due to the transaction's age surpassing six months.
We then approached the bank for a wire transfer to your account, as an alternative solution. However, the bank's request for additional documentation, along with proof of payment, posed challenges. We understand that providing these documents was not straightforward, leading to the rejection of the refund process by the bank.
We sincerely apologize for any miscommunication or inconvenience caused during this process. The message you received from the bank about insufficient documents was beyond our control, and we appreciate your understanding.
Despite these challenges, we remain committed to resolving this matter to your satisfaction. We are still willing to utilize the balance for your future travels to India or for the travels of someone you know. Your trust is essential to us, and we are dedicated to ensuring that your experience with Agora Voyages is positive and seamless.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding in this matter.
Warm regards,
Shashi Gupta