I took my grandmother and her siblings on a four-day pilgrimage tour to Mathura and Vrindavan. There were eight of us, and we traveled in a tempo traveller. The vehicle was in excellent condition, but since it was a larger vehicle, it couldn't get close to the temples or the Taj Mahal. We often had to park miles away and pay extra for autos and tour guides out of pocket. Although the additional costs weren't significant, I would have appreciated more transparency about these expenses upfront.
Mr. Ajay Verma, the son of the owner, was very kind and responsive, which was a positive aspect of our trip. This could have been a wonderful experience, but the main reason for my low rating is due to the quality of the hotels and tour guides.
We had booked 3-star hotels, but the accommodations were bare minimum. While they had air conditioning, the rooms were extremely small, and two of them had a smoke smell. Our package included tour guides, but unfortunately, they lacked real knowledge and acted more like opportunists trying to make money off visitors. For instance, they took us to overpriced restaurants and pressured us into visiting Gokul, where priests aggressively demanded donations. The guides mentioned that India Travel Online doesn't pay them, so they rely on tips and whatever they can extract from visitors, leading to many unethical practices. At the Taj Mahal, they tried to push us to buy tickets in advance to avoid lines but overcharged for them. As an experienced traveler, I felt I had to stay vigilant throughout the trip.
I wouldn't recommend booking with this company unless they address the issues with their third-party tour operators.