Isini Gems & Jewellers
Isini Gems & Jewellers
3.5
8:30 AM - 6:00 PM
Monday
8:30 AM - 6:00 PM
Tuesday
8:30 AM - 6:00 PM
Wednesday
8:30 AM - 6:00 PM
Thursday
8:30 AM - 6:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 6:00 PM
Sunday
8:30 AM - 6:00 PM
About
Isini Gems is committed to providing our customers with the best value, quality, service and selection of Ceylon Sapphires, Diamonds, Pearls and other gemstones and jewellery in Sri Lanka. The store was initially started by its founder as a small scale store and since then it has grown into one of the most respected gem and jewellery retailers in Sri Lanka, and presently serves local as well as foreign customers. Since the beginning we have ensured high quality and unique designs in our jewellery collection and treat each customer as a unique individual. Our skilled and talented jewelers are dedicated to bringing you the finest jewellery using only the best-quality Sri Lankan gems available.
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  • Deborah T
    2 contributions
    5.0 of 5 bubbles
    Definitely worth a visit
    My daughter and I really enjoyed learning about the Sri Lankan mines and the type of gem stones found here. Rangith was extremely knowledgeable and really looked after us during our visit to the show room. Not pushy at all, just helpful and friendly. The service was excellent and I would definitely recommend a trip to the store.
    Deborah T, thank you so much for your wonderful review on TripAdvisor! We are thrilled to hear that you and your daughter had a great time learning about the Sri Lankan mines and gemstones at our showroom. It's fantastic to know that Ranjith's expertise made your visit memorable, and we're delighted to hear that our service exceeded your expectations. Your recommendation means a lot to us, and we would be honored to welcome you back for another visit soon. Once again, thank you for choosing us and for sharing your experience. We truly appreciate it!
    Written 11 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled with family
    Written 2 July 2023
  • Jacob J
    Morristown, New Jersey3 contributions
    5.0 of 5 bubbles
    Beautiful gem, interesting presentations!
    We visited the museum and showroom and were given a warm welcome, with delicious tea. The showroom is well appointed and aesthetically presented. We watched a film on how the gems are mined and then polished. We were further educated by the manager, Mr. Brishul, who is knowledgeable and passionate about gems. He is quite an artist too, as we were shown some examples of his work-the custom jewellery he made for clients were beautiful - we were impressed! It was clear that he really knows his trade and is a master of gemology! Thank you for an educative experience!
    Jacob3061, thank you so much for your kind review of our museum and showroom on TripAdvisor! We're delighted to hear that you enjoyed your visit and the tea. We're glad to know our showroom was to your liking, creating a pleasant atmosphere in order to enhance our customers' experience has been a top priority for us. It's wonderful to know that you found the film on gem mining and polishing informative. We take great pride in educating our visitors about the fascinating world of gems. We're especially grateful for your kind words about our manager, Mr. Bishrul. He is truly passionate about gems and possesses extensive knowledge about the gemological industry. Thank you for acknowledging our commitment to providing an educative experience. We greatly appreciate your visit and recommendation. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you.
    Written 11 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled as a couple
    Written 5 July 2023
  • cieran brown
    3 contributions
    5.0 of 5 bubbles
    Best Customer Experience
    Mr. Bishrul’s customer service is one of a kind, he helped me find exactly what I was looking for. He was very kind and patient even though I was being quite indecisive. Highly recommend this place for anyone looking for precious gems in Sri Lanka.
    cierano385,thank you for taking the time to leave such a wonderful review on TripAdvisor. We wanted to express our gratitude for your kind words and recommendation. We are glad to hear that Mr. Bishrul provided you with exceptional customer service and helped you find exactly what you were looking for. It's heartening to know that he went above and beyond to assist you. We take pride in our collection of precious gems, and it's truly rewarding to know that you had a positive experience exploring our offerings. Your endorsement means a lot to us and will undoubtedly be helpful for others seeking similar experiences in Sri Lanka. Once again, thank you for your glowing review. We truly appreciate your support and look forward to welcoming you back to our store in the future.
    Written 11 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled with family
    Written 6 July 2023
  • Jenny
    1 contribution
    4.0 of 5 bubbles
    Lovely
    Had a great time shopping at Isni gems. We were assisted by Mr.Rumesh who is an asset to their company - was very patient with us and helped us in selecting beautiful pieces . He stayed well beyond his work hours and ensured that we were at ease & assisted us with our endless queries as well .Each of my extended family member had a great opinion about him. Regarding the store , they have an extensive collection of gems ,the only minor downside being their jewelry designs can be improved. But they are more than willing to help make custom designs of one’s choice.I bought ready made pieces as well as custom made pieces. Lastly, there is a great room for price negotiation & its a very child friendly place. Very satisfied with my purchases.
    jennyjW4131DW, thank you for taking the time to leave such a wonderful review of your shopping experience at Isni Gems. We greatly appreciate your feedback and are delighted to hear that you had a great time. We couldn't be happier that Mr. Rumesh provided you with exceptional service. We are proud to have him as part of our team, and your kind words highlight his dedication and commitment to customer satisfaction. It's heartwarming to know that he was patient, assisted you in selecting beautiful pieces, and even went beyond his work hours to ensure your comfort. We will make sure to recognize his outstanding efforts. We understand your feedback regarding the jewelry designs, and we appreciate your suggestion for improvement. We continuously strive to enhance our collections and offer a wider range of designs to cater to diverse tastes. It's fantastic to hear that you took advantage of our custom design services, allowing you to create pieces that truly reflect your personal style. We are glad to know that you found our prices negotiable, and we believe in providing fair and competitive pricing to our valued customers. We are also thrilled to hear that your family had a good time, as we strive to create a welcoming environment for families to enjoy their shopping experience. Thank you for your satisfaction with your purchases. Your support and positive feedback mean a lot to us. If you have any further inquiries or require any assistance in the future, please feel free to reach out. We look forward to serving you again.
    Written 11 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited June 2023
    Travelled as a couple
    Written 7 July 2023
  • Abi M
    1 contribution
    5.0 of 5 bubbles
    New ring to remember our holiday
    We had a great experience and Bishrul was very friendly, helpful and knowledgeable in giving us advice when selecting the right ring for us. He gave us time and didn't rush us at all when there was such a huge range for us to look at an try on. Thanks Bishrul!
    Thank you so much for taking the time to share your kind words about your experience with us. We're delighted to hear that you had a great time, your satisfaction is our utmost priority, and it brings us joy to know that you found Mr. Bishrul's advice helpful and informative. We always strive to create a comfortable and enjoyable shopping environment, ensuring you have all the time you need to find the ideal piece. Once again, thank you for choosing us, and we look forward to serving you in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
    Written 4 August 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled as a couple
    Written 31 July 2023
  • Lulu W
    1 contribution
    5.0 of 5 bubbles
    So helpful and informative!
    Mr Fazeer was a delight. He was informative, polite and always ensured we were happy. We learnt about how gem stones were mined which was incredibly interesting then had the option of purchasing jewellery at the end. We bought 3 rings and are so happy with them! Amazing experience would definitely recommend.
    Thank you so much for sharing your wonderful experience with Mr. Fazeer and our jewelry store. We're glad to hear that your time with him was informative and enjoyable. Our team takes pride in providing knowledgeable and good service to our valued customers, and it's fantastic to know that Mr. Fazeer was able to make your visit special. We believe in offering not just beautiful jewelry but also sharing insights into the world of gemstones and jewelry-making. If there's anything else we can assist you with, please don't hesitate to get in touch. Once again thank you.
    Written 4 August 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2023
    Travelled with family
    Written 2 August 2023
  • Jamie
    Cape Town, South Africa2 contributions
    5.0 of 5 bubbles
    Amazing Sapphire Bracelet!!!
    My bracelet from Isini Gems is nothing short of extraordinary. The mesmerizing colours of all the sapphires is truly captivating. Purchasing from Isini Gems was a delightful experience, the salesmen was very informative and patient, he explained to my friend and I about all the different varieties of sapphires and how to pick out the best one. I definitely recommend checking them out when visiting Kandy, even if you're not interested in purchasing jewellery their tour and explanation of the mining process is fascinating.
    Thank you so much for your glowing review! We're thrilled to hear that your bracelet has exceeded your expectations. Our team takes great pride in providing informative experiences for everyone who visits our showroom. We thank you for your kind words and look forward to welcoming you back to Isini Gems in the future!
    Written 1 March 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited February 2024
    Travelled with friends
    Written 28 February 2024
  • Siva L
    2 contributions
    5.0 of 5 bubbles
    I got the prefect ring
    I really wanted a nice ring with a gem from Sri Lanka. Normally my experiences with salesman aren’t very good but Rumesh was really helpful and made sure I got the perfect ring with the perfect gem. My budget wasn’t endless so he helped look for a gem that I could afford and I’m beyond happy with the result. They made the ring perfect and it was ready in a couple hours!
    Thank you so much for sharing your experience! we are glad to hear that Mr.Rumesh provided exceptional service and helped you find the perfect ring within your budget. It's wonderful to know that you had an enjoyable experience and we greatly value your feedback. We hope to see you again the next time you visit Sri Lanka.
    Written 31 March 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2024
    Travelled as a couple
    Written 29 March 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

3.5
3.5 of 5 bubbles219 reviews
Excellent
76
Very good
63
Average
19
Poor
10
Terrible
51

Siva L
2 contributions
5.0 of 5 bubbles
Mar 2024 • Couples
I really wanted a nice ring with a gem from Sri Lanka. Normally my experiences with salesman aren’t very good but Rumesh was really helpful and made sure I got the perfect ring with the perfect gem. My budget wasn’t endless so he helped look for a gem that I could afford and I’m beyond happy with the result. They made the ring perfect and it was ready in a couple hours!
Written 30 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for sharing your experience! we are glad to hear that Mr.Rumesh provided exceptional service and helped you find the perfect ring within your budget. It's wonderful to know that you had an enjoyable experience and we greatly value your feedback. We hope to see you again the next time you visit Sri Lanka.
Written 31 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Anurag S
1 contribution
5.0 of 5 bubbles
Mar 2024 • Couples
Very nice experience mr romesh very helpful and courteous person very satisfied with his way of dealing. The price was worth to pay... The collection was good and too good variety
Written 7 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for your kind words! We are happy to hear that you had a very nice experience and found our sales executive Rumesh helpful. It's wonderful to know that you're satisfied with the way he handled things, and we appreciate your feedback on the collection and variety. Your satisfaction means a lot to us and we hope that you'll visit us again the next time you're in Sri Lanka. Thank you.
Written 8 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jamie
Cape Town, South Africa2 contributions
5.0 of 5 bubbles
Feb 2024 • Friends
My bracelet from Isini Gems is nothing short of extraordinary. The mesmerizing colours of all the sapphires is truly captivating.

Purchasing from Isini Gems was a delightful experience, the salesmen was very informative and patient, he explained to my friend and I about all the different varieties of sapphires and how to pick out the best one.

I definitely recommend checking them out when visiting Kandy, even if you're not interested in purchasing jewellery their tour and explanation of the mining process is fascinating.
Written 28 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for your glowing review! We're thrilled to hear that your bracelet has exceeded your expectations. Our team takes great pride in providing informative experiences for everyone who visits our showroom. We thank you for your kind words and look forward to welcoming you back to Isini Gems in the future!
Written 2 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Siva K
6 contributions
5.0 of 5 bubbles
Jan 2024 • Business
Best gem and jewellery shop in Kandy ,SriLanka.
they got some modern design jewellery .
The service was excellent.
Happy to recommend to anyone.
Written 28 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your kind words! We're delighted to hear that you found our gem and jewelry shop, to be the best. We take pride in our modern design jewelry and are thrilled that you had an excellent service experience. Your recommendation means a lot to us. We thank you and look forward to welcoming you again in the future!
Written 28 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stefania B
12 contributions
1.0 of 5 bubbles
Feb 2024 • Couples
The shop has a very fun to learn experience that shows you how the stones are gathered & turned into jewlery. The jewlery itself is overpriced and bad quality.. A broken 1.3crt rose sapphire 700 dollars 🤣 It's a tourist trap and guides take you there because they get a comission if you buy anything.
Written 27 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We appreciate your feedback and are glad to hear you enjoyed the educational aspect of our shop. We strive to provide valuable insights into the jewelry-making process. However, we're sorry to hear you found the prices high and the quality unsatisfactory. We continuously work to ensure fair pricing and maintain product standards. We will investigate the concern you raised about the sapphire you observed. It's important to note that many natural sapphires contain inclusions that may resemble cracks to the untrained eye. However, these inclusions are common in sapphires and serve as indicators of the stone's natural origin. Additionally, It's important to clarify that the guides do not receive any monetary compensation for sales. We only offer gift hampers annually as a token of appreciation. We take your comments seriously and will investigate the issues you mentioned, if you have any further concerns please contact us at customercare@isinigems.com Thank you.
Written 28 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Charlotte L
1 contribution
1.0 of 5 bubbles
Jan 2024 • Couples
My husband and I wanted to make a Templar ring as a beautiful memoir of our honeymoon to Sri Lanka. We went to the ISINI store in Galle and showed photos of the design we would like. They said it was doable in the time frame we were after as we were flying 2 days later. We chose our 2ct green sapphire and 2 rose garnets set in 14ct yellow gold and finalised our design. They quoted us just over £1600 for this ring. We paid the £600 deposit and were to pay the following £1000 on retrieval of the ring the following evening. The ring was dropped off at our hotel the following evening - it was perfect. We were so happy, it fitted perfectly and it was just how we imagined. I have the manager a hug with gratitude.

The following morning as we were packing our bags to head to the airport I felt something digging into my hand and I looked down to see the ring was broken!
The backing of the ‘gold’ was ripping off along the ring. We were absolutely mortified and incredibly shocked and disappointed. It hadn’t even been 12 hours. We contacted the jewellers straight away and headed to them en route to the airport. On arrival they had a look and had no explanation. Our judgment only left us to the assumption it was a fake and not real gold and probably not real gems either. How can 14ct gold just peel off so easily? We had the store issue an immediate refund. One of the men said it was difficult due to the tight turnover - this was a shocking excuse to us. They should absolutely not take on any projects if they think the time restraints will impact the overall outcome - especially when paying that sort of money. We would have absolutely understood if it wasn’t possible to make the ring in the time frame - we just trusted their expertise.
It was such a sad way to end the otherwise wonderful trip to Sri Lanka.
Written 31 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for sharing your experience with us, and we genuinely apologize for the disappointment you faced with the Templar ring from our store in Galle. We deeply regret that the craftsmanship did not meet the standards we aim to provide. We have thoroughly investigated the matter and can assure you that the gold and gemstones are genuine! we have been in business for many years and pride ourselves on providing only the best quality jewelry possible. However in this instance the craftmen in question seems to have failed to appropriately solder the gold backing to the rest of the ring causeing this unfortunate case. We have taken immediate steps to address the issue within our workshop to ensure such incidents do not occur in the future. We understand the emotional significance of a honeymoon memoir, and we are truly sorry for any distress this may have caused. Your feedback is valuable to us, and we hope to have an opportunity to regain your trust in the future. Once again, we apologize for the inconvenience. Thank you.
Written 2 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lynda K
2 contributions
1.0 of 5 bubbles
Jan 2024 • Solo
My guide to me to Isini gems in Kandy I bought a Hematite bangle costing £35 I cannot believe I let myself be scammed I did think it was expensive I have since seen them everywhere for less than £10 even in my hotel gift shop the manager of Isini gems is lovely but do be careful when buying here especially if you are spending a lot of money the certificate you are given is worthless
Written 28 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We appreciate your feedback and regret any dissatisfaction. Our goal is to provide quality products, and we are sorry to hear if the pricing did not meet your expectations. However you'll find that our prices for the item in question are actually quite competitive when compared to a majority of our competitors, most of the items you may have seen for a lesser prices will most likely be subpar quality hematite and will not carry any form of certification like ours, which is backed by a gemmologist. Unfortunately, many smaller vendors resort to devaluation of another companies product in an attempt to promote their own, but we can assure you that when you make a purchase from us you are receiving and authentic and gemologically supported item. If you still remain unconvinced, please feel free to return the item along with your invoice and certificate to one of our many branches across Sri Lanka for a full refund. Thank you.
Written 28 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lulu W
1 contribution
5.0 of 5 bubbles
Aug 2023 • Family
Mr Fazeer was a delight. He was informative, polite and always ensured we were happy. We learnt about how gem stones were mined which was incredibly interesting then had the option of purchasing jewellery at the end. We bought 3 rings and are so happy with them! Amazing experience would definitely recommend.
Written 2 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for sharing your wonderful experience with Mr. Fazeer and our jewelry store. We're glad to hear that your time with him was informative and enjoyable. Our team takes pride in providing knowledgeable and good service to our valued customers, and it's fantastic to know that Mr. Fazeer was able to make your visit special. We believe in offering not just beautiful jewelry but also sharing insights into the world of gemstones and jewelry-making. If there's anything else we can assist you with, please don't hesitate to get in touch. Once again thank you.
Written 4 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Abi M
1 contribution
5.0 of 5 bubbles
Jul 2023 • Couples
We had a great experience and Bishrul was very friendly, helpful and knowledgeable in giving us advice when selecting the right ring for us. He gave us time and didn't rush us at all when there was such a huge range for us to look at an try on. Thanks Bishrul!
Written 31 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for taking the time to share your kind words about your experience with us. We're delighted to hear that you had a great time, your satisfaction is our utmost priority, and it brings us joy to know that you found Mr. Bishrul's advice helpful and informative. We always strive to create a comfortable and enjoyable shopping environment, ensuring you have all the time you need to find the ideal piece. Once again, thank you for choosing us, and we look forward to serving you in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Written 4 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Madelotte
2 contributions
5.0 of 5 bubbles
Jul 2023 • Family
The manager Bishrul was very helpful. We saw the movie about mining the gems and after that we saw the factory. In the shop he helped me pick a beautiful ring!
Written 21 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for taking the time to share your wonderful experience with us! We're glad to hear that Mr.Bishrul provided exceptional assistance during your visit and that his expertise helped you find the perfect ring at our shop. Customer satisfaction is our top priority, and we're pleased that we could make your shopping experience special. Your feedback is invaluable to us, and we truly appreciate your kind words. We look forward to serving you again in the future and providing you with even more memorable moments at our establishment. Should you have any other inquiries or need further assistance, please don't hesitate to reach out to us. Thank you once again for choosing us!
Written 21 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Isini Gems & Jewellers - All You Need to Know BEFORE You Go (2024) - Tripadvisor

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