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Isini Gems & Jewellers

Closed Now: 8:30 AM - 6:00 PM
Open today: 8:30 AM - 6:00 PM
Review Highlights
If you like jewelry may be worth a visit

We ended up here like most tourists, to visit the “gem museum”. We knew the shop was the next stop... read more

Reviewed 4 weeks ago
Dierregi
,
Brussels, Belgium
"Nice collection but its a showroom"

Your tour guide may tell you that, its a MUSEUM. But mainly it is a SHOWROOM. Though they have very... read more

Reviewed 28 November 2018
Marufhasan
,
Dhaka City, Bangladesh
via mobile
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Traveller Overview
  • Excellent22%
  • Very good28%
  • Average11%
  • Poor7%
  • Terrible32%
Travellers talk about
About
Isini Gems is committed to providing our customers the best value, quality, service and selection of Sapphires, Diamonds, Emeralds, Pearls and other gemstone jewellery in the world. The store was initially started by its founder as a small scale...more
Closed Now
Hours Today: 8:30 AM - 6:00 PM
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Contact
No 04 Deveni Rajasinghe Mawatha, Kandy 20000, Sri Lanka
Website
+94 81 2 203066
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Reviews (124)
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Reviewed 4 weeks ago

We ended up here like most tourists, to visit the “gem museum”. We knew the shop was the next stop but we played along, also because I like quality jewelry. I bought a beautifully crafted silver ring in Thailand years ago at a bargain price...More

Date of experience: December 2018
Thank Dierregi
oakrays, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 3 weeks ago

Dierregi, thank you for taking the time to share your thoughts on the experience you had at our establishment, we welcome reviews that assist us in further improving our service. However, we would like to state that a majority of the jewellery in our showroom...More

Reviewed 28 November 2018 via mobile

Your tour guide may tell you that, its a MUSEUM. But mainly it is a SHOWROOM. Though they have very big collection of gems to sell. If you are interested to buy expensive gems then its okay to have a look there. Things are a...More

Date of experience: November 2018
Thank Marufhasan
oakrays, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 29 November 2018

Marufhasan, thank you for taking the time to share your opinion on the experience you had at our establishment. We are glad to hear that you found our collection of gems & jewellery captivating and that our staff was able to make your visit enjoyable,...More

Reviewed 20 November 2018 via mobile

Situated in the Oak Ray Regency hotel. Very nicely set out. Helpful but not pushy staff. Showed various rings with gems set in sterling silver. Settled on Ruby and White Sapphire ring - one off unusual setting. Haggled down to £120. Spotted a beautiful elephant...More

Date of experience: November 2018
Thank 340jaynef
Oak Ray H, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 20 November 2018

340jaynef, thank you for taking the time to share your thoughts on the experience you had at our establishment. We are very pleased to hear that you enjoyed your visit and that our staff was able to assist you in choosing the items you desired....More

Reviewed 17 November 2018

Visit to Sri Lanka was very enjoyable. However, realized that quite a few of the attractions which are part of the itinerary of a pre-booked tour are part of a tie up between the tour operator and the place of visit. Spice garden, gem museum,...More

Date of experience: October 2018
Thank arijitchoudhurys
Oak Ray H, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 19 November 2018

Arijitchoudhurys, we appreciate you taking the time to share your thoughts on the experience you had at our establishment. We are pleased to know that our staff was able to make your visit pleasant, however, we are not quite sure what exactly you disliked about...More

Reviewed 25 October 2018

I visited Sri Lanka last year and had a great time. Our guide took us to Isini Gems & Jewellers after us asking to purchase emeralds and this is where he took us. My friend knows quite a bit about gems and we thought that...More

Date of experience: November 2017
6  Thank GayleS6
Manager_OakRayHotels, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 25 October 2018

GayleS6, the statements expressed in your review are indeed quite troubling and we would appreciate it if you could email us with all the documentation substantiating these claims, as we have not received any email or phone call raising such concerns. We would also like...More

Reviewed 20 October 2018 via mobile

You can do the short but informative video and a v small exhibition quickly, they're interesting but would instead recommend you get yourself to one of the moonstone mines if you're interested in seeing a mine unless you're in the market for jewellery. Nice staff,...More

Date of experience: August 2018
Thank jonnibgood
Manager_OakRayHotels, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 21 October 2018

jonnibgood, we thank you for taking the time to share your thoughts on the experience you had at our establishment. We are pleased to know that you found our tour informative and interesting; but we would also like to state that anyone is free to...More

Reviewed 25 September 2018 via mobile

We went there on our guided tour through Sri Lanka and it was a waste of time. A very old and very short movie about how they get stones and hugh sales room. Nobody from our group bought anything. We left very quickly! It sad...More

Date of experience: September 2018
2  Thank Waterwitch100
Manager_OakRayHotels, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 27 September 2018

Waterwitch100, we are sorry to hear that you did not enjoy your visit to our establishment. We value all forms of feedback be they positive or negative. We are aware of the issues with our previous documentary and we have already replaced it with an...More

Reviewed 18 September 2018 via mobile

We were taken there by the tour driver, we were led to a room to watch a 5 minute movie bout gems, later we were led to a gem shop to shop for gems. Experience 1/10More

Date of experience: August 2018
1  Thank JJQ89
Manager_OakRayHotels, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 19 September 2018

JJQ89, we are sorry to learn that you had a monotonous experience during your visit to our establishment. We must admit that we do not receive many, if any issues regarding tedium with our tour, quite the opposite in fact. We would have hoped that...More

Reviewed 22 August 2018 via mobile

My wife and I were recommended Isini by a friend who is a tour guide in Sri Lanka. After a small but interesting tour of the small museum and work shop we were guided into a large room with all the jewellery in. The sales...More

Date of experience: April 2018
Thank ryanl116
Manager_OakRayHotels, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 23 August 2018

Ryan L, we thank you for taking the time to share your thoughts on the experience you had at our establishment. We are very glad to learn of your story and we are pleased to know that you and your wife are satisfied with your...More

Reviewed 29 July 2018 via mobile

I was ripped off terribly. Bought a set of sapphire earrings on 18th July (set in silver) for €540 and got valued at 2 separate stores in shopping centers in Sri Lanka and at Sri Lanka airport to be told the maximum value was €170....More

Date of experience: July 2018
1  Thank Irish_Babbit
Manager_OakRayHotels, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 30 July 2018

Irish_Babbit, we are very troubled by your review and we take such claims very seriously as we are a company that has been in business for many years and pride ourselves on selling nothing but the best gems & jewellery. Which is why we suspect...More

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Questions & Answers
Ask a question
AlRewesh
27 October 2015|
AnswerShow all 6 answers
Response from Manager_OakRayHotels | Property representative |
Dear AlRewesh, We are glad to hear that from your recent visit to our establishment, you were really impressed by our gem gallery, and how nice it was to learn from your comment that it was of great interest for you to have... More
0
Votes
Helen194
19 February 2015|
Answer
Response from Brian L | Reviewed this property |
Yes............................ask for the Sales Assistant named Sandarenu we found her to be knowledgable and helpful.
0
Votes