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Isini Gems & Jewellers

Closed Now: 8:30 AM - 6:00 PM
Open today: 8:30 AM - 6:00 PM
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Review Highlights
Costly

It seems like almost anyone who comes to Srilanka through travel agents will land up here. The... read more

Reviewed 28 February 2018
Traveloney
,
Gurugram (Gurgaon), India
Typical tourist stop

We went to this shop with our tour driver. The shop is lovely with lots of helpful friendly staff... read more

Reviewed 26 June 2018
Bennynorris
,
Guildford, United Kingdom
Read all 117 reviews
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Traveller Overview
  • Excellent23%
  • Very good29%
  • Average8%
  • Poor6%
  • Terrible34%
Travellers talk about
“tour driver”(2 reviews)
“small museum”(2 reviews)
About
Isini Gems is committed to providing our customers the best value, quality, service and selection of Sapphires, Diamonds, Emeralds, Pearls and other gemstone jewellery in the world. The store was initially started by its founder as a small scale...more
Closed Now
Hours Today: 8:30 AM - 6:00 PM
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Contact
No 04 Deveni Rajasinghe Mawatha, Kandy 20000, Sri Lanka
Website
+94 81 2 203066
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Top Selling Tours & Activities in and around Kandy
from US$ 18.00
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from US$ 48.00
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from US$ 64.00
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from US$ 105.00
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Reviews (117)
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1 - 10 of 92 reviews
Reviewed 3 weeks ago via mobile

We went there on our guided tour through Sri Lanka and it was a waste of time. A very old and very short movie about how they get stones and hugh sales room. Nobody from our group bought anything. We left very quickly! It sad...More

2  Thank Waterwitch100
Manager_OakRayHotels, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 3 weeks ago

Waterwitch100, we are sorry to hear that you did not enjoy your visit to our establishment. We value all forms of feedback be they positive or negative. We are aware of the issues with our previous documentary and we have already replaced it with an...More

Reviewed 4 weeks ago via mobile

We were taken there by the tour driver, we were led to a room to watch a 5 minute movie bout gems, later we were led to a gem shop to shop for gems. Experience 1/10More

1  Thank JJQ89
Manager_OakRayHotels, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 4 weeks ago

JJQ89, we are sorry to learn that you had a monotonous experience during your visit to our establishment. We must admit that we do not receive many, if any issues regarding tedium with our tour, quite the opposite in fact. We would have hoped that...More

Reviewed 22 August 2018 via mobile

My wife and I were recommended Isini by a friend who is a tour guide in Sri Lanka. After a small but interesting tour of the small museum and work shop we were guided into a large room with all the jewellery in. The sales...More

Thank Ryan L
Manager_OakRayHotels, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 23 August 2018

Ryan L, we thank you for taking the time to share your thoughts on the experience you had at our establishment. We are very glad to learn of your story and we are pleased to know that you and your wife are satisfied with your...More

Reviewed 29 July 2018 via mobile

I was ripped off terribly. Bought a set of sapphire earrings on 18th July (set in silver) for €540 and got valued at 2 separate stores in shopping centers in Sri Lanka and at Sri Lanka airport to be told the maximum value was €170....More

1  Thank Irish_Babbit
Manager_OakRayHotels, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 30 July 2018

Irish_Babbit, we are very troubled by your review and we take such claims very seriously as we are a company that has been in business for many years and pride ourselves on selling nothing but the best gems & jewellery. Which is why we suspect...More

Reviewed 26 June 2018

We went to this shop with our tour driver. The shop is lovely with lots of helpful friendly staff but be prepared for a typical feel of hard sell. If only they could learn to leave you to browse, then you would feel more likely...More

Thank Bennynorris
Manager_OakRayHotels, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 12 July 2018

Bennynorris, thank you for taking the time to share your thoughts on the experience you had at our establishment. We are very glad to hear that you enjoyed your visit and that your husband was able to get an anniversary present for you. Furthermore we...More

Reviewed 10 June 2018

This place is typical of the Oak Ray tourist traps. They are a tad more regulated so can't be as dodgy. Expect a video followed by a sales person who earns 5% of the sale price. Your driver will bring you here wether you like...More

1  Thank Abheerk
Manager_OakRayHotels, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 11 June 2018

Abheerk, usually we appreciate any form of feedback be it positive or negative however, your “review” leads us to believe that you may have been either misled or instructed by another individual to write this in an attempt to smear our company’s reputation. We would...More

Reviewed 15 May 2018

It's a trustworthy place. Expensive but of course as usual bargaining is a must. Beautiful gems, lovely and honest staff. Didn't have the need to visit any other gem outlet once stepped here. Bought beautiful gems as gifts which were worth buying. Sapphires were amazing...More

Thank wasif871
Manager_OakRayHotels, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 16 May 2018

wasif871, thank you for taking the time to share your thoughts on the experience you had at our establishment. We are very glad to know that you enjoyed your visit and that you were able to find some gems stones to your liking. We greatly...More

Reviewed 29 March 2018 via mobile

We spent 2 weeks in SriLanka finishing in Kandy- I had done my research and looked around during my trip... been into good places and bad: and Isini Gems in kandy were great. They weren’t pushy- I knew what I wanted and how much it...More

1  Thank Vicky C
Manager_OakRayHotels, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 30 March 2018

Vicky C, thank you for taking the time to share your thoughts on the experience you had at our establishment. We are very glad to know that you enjoyed your visit and that we were able to assist you in locating the gemstones and making...More

Reviewed 21 March 2018

Visit to site ,good informative staff ,very reasonable priced jewellery but as others have said you need to barter on pricing . Good showroom and trusted jeweller .More

1  Thank Mick B
Manager_OakRayHotels, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 22 March 2018

Mick B, thank you very much for taking the time to share your thoughts on the experience you had at our establishment. We are delighted to know that you enjoyed your visit and found it to be informative; we greatly appreciate your feedback and hope...More

Reviewed 28 February 2018

It seems like almost anyone who comes to Srilanka through travel agents will land up here. The place has pretty good collections of gems but they are very costly. However it is claimed that the gems are authentic.More

Thank Traveloney
Manager_OakRayHotels, Customer Service Representative at Isini Gems & Jewellers, responded to this reviewResponded 1 March 2018

Traveloney, thank you for taking the time to share your thoughts on the experience you had at our establishment, we welcome feedback of any kind. We are glad to hear that you found our collection alluring, however, as we have stated on many occasions the...More

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Questions & Answers
Ask a question
AlRewesh
27 October 2015|
AnswerShow all 6 answers
Response from Manager_OakRayHotels | Property representative |
Dear AlRewesh, We are glad to hear that from your recent visit to our establishment, you were really impressed by our gem gallery, and how nice it was to learn from your comment that it was of great interest for you to have... More
0
Votes
Helen194
19 February 2015|
Answer
Response from Brian L | Reviewed this property |
Yes............................ask for the Sales Assistant named Sandarenu we found her to be knowledgable and helpful.
0
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