Heritance Kandalama Spa
Heritance Kandalama Spa
4.5
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles89 reviews
Excellent
58
Very good
24
Average
3
Poor
2
Terrible
2

soaddictive
Ottawa, Canada96 contributions
4.0 of 5 bubbles
Sept 2023 • Couples
The hotel itself is architecturally stunning. Very cool lobby and overall design.

Rooms are great - all modern comforts and decent size. No complaints! I loved the morning monkey visits on our balcony!!

Food: we were on a half board so unfortunately onky buffets were included. The food was ok - nothing special. I would suggest offering the option to do a la carte on the meal plans to offer variety.

Drinks: very good cocktails and slightly overpriced compared to other 5 stars in the country but still good value.

Service: exceptional service from each and every staff member
Written 10 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

WendyWoo100
Birmingham34 contributions
5.0 of 5 bubbles
Feb 2023 • Couples
We have just returned from our honeymoon at Heritence Kandalama
What an absolutely stunning place, from the moment we arrived we were treated like royalty.

All of the staff from waiters, bar staff, chefs and housekeeping are truly amazing and the friendliest staff we have ever encountered, they really do make your stay that extra special.
The food was amazing, and the restaurant location is stunning overlooking the lake.
Big shout out to the manager who even opened the gift shop for us on our last day as we had to leave early.
The sights and sounds of this stunning hotel will stay with is forever, it is simply an amazing place.
We will definitely return.
Mark and Wendy Allan
Written 17 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kris K
13 contributions
1.0 of 5 bubbles
Nov 2022 • Couples
Terribly busy with kids everywhere
Over rated, staff overwhelmed. Rooms are dated and lacking modern facilities.
We’ve just from Jetwing Sea in Negombo. Much better in every way
Written 6 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shehan S
1 contribution
5.0 of 5 bubbles
Oct 2022
The service and hospitality in Kandalama is beyond what I have ever experienced in any hotel. From the time we arrived at the front reception to the time we left, the customer service was flawless. We got to know the staff personally and learnt that Kandalama Heritance treats and supports their staff immensely which made our experience here more special.

A big thank you to the service manager (Lalith Ratnayake) and the entire staff for an amazing experience.
Written 27 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sarah Dabbakeh
Amman, Jordan35 contributions
5.0 of 5 bubbles
Sept 2022 • Couples
The experience was very delightful! We came here for our honeymoon and we looked for something different and it really exceeded our expectations.
The staff are super nice, very friendly and kind.
We were introduced to many dishes that we don’t know and the most important is that they kept telling us about every animal we see by a chance.
At morning there were monkeys all over the terrace which was super funny
Very clean and the Jacuzzi was a cherry on top.
Food is amazing and very clean.
Would really recommend this place for couples that want something different and not just a very fancy hotel.
A piece of advice: try their kandalama breeze cocktail it’s to die for.
Written 19 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Smith
17 contributions
5.0 of 5 bubbles
Jan 2020 • Couples
This was the first of 5 hotels we visited on our trip to Sri Lanka- it set the bar high! When showed to our room we were told we were given an upgrade as it was our honeymoon, on the way we were given a brief explanation of the hotel, restaurant times etc. Our room was beautiful! With perfect views of the monkeys in the trees and a quite a few friendly ones on our balcony giving us a warm welcome! The hotel was easy to navigate, Lovely pool, Food was beautiful and all the staff were very friendly! Not far from Sigiriya Rock, amazing national park (a must to see lots of elephants) and lots of other things. Would highly recommend!
Written 31 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gaff Sena
Dambulla, Sri Lanka61 contributions
5.0 of 5 bubbles
Dec 2019 • Friends
Its at the Heritance Kandalama Hotel,situated on the roof top admist luxcious sceanary. The quality of the spa along with the treatment and the special oils and herbs used is a class above the rest......
Written 20 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lima
Dubai, United Arab Emirates43 contributions
5.0 of 5 bubbles
Oct 2019 • Family
Best hotel i ever seen.best service ,best food,best environment ,relaxing ,everything is excellent ..
Written 11 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dilushi
2 contributions
5.0 of 5 bubbles
Aug 2019 • Family
Heritance Kandalama was beyond my expectation. Food was amazing coupled with the ambiance it was even more amazing. Loved the rock
Bottom pool never befotre experienced and to mention names Dharshana the pool handler ,
Madusanka our housekeeper and Sajith wer all very friendly and helpful staff who served to please us their guests. HIghly recommend this hotel to anyone. Experience that you will never forget
Written 11 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jeremy J
38 contributions
4.0 of 5 bubbles
Mar 2019
Blending into the jungle, overlooking a lake. Distant hills create mad sunset photo opportunities. Terrific food. Excellent service. Easy drive to Pidurangala Rock, Sigiriya Rock Fortress, Dambulla Cave Temple etc etc. Room fixtures and fittings could do with a modest refresh, but still wonderful.
Written 28 July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Heritance Kandalama Spa - All You Need to Know BEFORE You Go (2024) - Tripadvisor

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