Brocker Turismo
Brocker Turismo
4.5
Dinner TheatresHop-On Hop-Off ToursOther Outdoor ActivitiesSightseeing ToursPrivate Tours
9:00 AM - 6:30 PM
Monday
9:00 AM - 6:30 PM
Tuesday
9:00 AM - 6:30 PM
Wednesday
9:00 AM - 6:30 PM
Thursday
9:00 AM - 6:30 PM
Friday
9:00 AM - 6:30 PM
Saturday
9:00 AM - 6:30 PM
Sunday
9:00 AM - 2:00 PM
Full view
About
Gramado, State of Rio Grande do Sul, Brazil
Awards
Travellers' Choice
2024
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
4.5
2,314 reviews
Excellent
1,748
Very good
258
Average
104
Poor
82
Terrible
123
These reviews have been automatically translated from their original language.
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Chris Wise
Denver, CO20 contributions
May 2024 • Solo
I had a great ride to the airpprt today from Gramado to CJX. Our driver was kind, professional and drove with care. Next time I come to Gramado I will book with Brocker because of the driver.
Written 22 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oii Chris!
Que incrível receber um feedback tão positivo! 🚌 Ficamos muito felizes com a sua presença! Esperamos que você retorne em breve para curtir ainda mais a Serra Gaúcha conosco! 💚
Abraços! 💛🌈
Written 23 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LUIZ SENE
Bethesda, MD407 contributions
Jul 2019 • Friends
The bus tour is a nice option for a first time in Gramado and Canela. I would suggest to divide the tour in two lines because there are 35 different points to see....this happens in Madrid city in Spain. Also, I rent a private tour to Bento Gonçalves to visit two winery. Casa Valduga and Miolo. Its amazing. The driver Tiago was very sympathetic and well known about regional historical things that became fantastic. I strongly recommend it.
Written 17 July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AntonyTobiasJugg
Joao Pessoa26 contributions
Dec 2017
The bus tour is excellent value if you use it to the full which means careful planning, otherwise you might find it cheaper to hire a car. To give you an example if you just use the bus to take you to the waterfall in near Canela then it isn't good value. It takes a long time to get there, wait in the queues for your ticket, then for the cable car then wait for the bus back. Planning is essential especially when you can see quite a lot of the attractions in Gramado on foot (we did this). The taxi ride from the Gramado Town Centre to Canela cathedral cost R$30 (Dec 2017). If it rains then you can't sit upstairs on the bus because the water pours in through the sides of the flexible roof canopy.
Written 17 January 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá! Muito obrigado por dispor um pouco do seu tempo para nos dar um feedback. Esperamos que você possa retornar em breve para curtir mais ainda a nossa Serra Gaúcha! ❤ Um abraço
Written 14 May 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michele C
64 contributions
Aug 2018
By far the worst transfer service I have used globally. Reserved a transfer at Porto Alegre at 5pm and was told we would not leave until nearly 6:30. On my return, they did not show up for my 5pm transfer. I ultimately had to pay for new transfers round trip. I gave one star because there was no option to give no star.
Written 19 August 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kikito
Canela, RS25 contributions
Apr 2018 • Friends
I did not participate in one of the Brocker tours, however, I did observe one of their drivers (large 15+ pax vans) driving dangerously in downtown Gramado. He was obviosuly in a hurry, and did not respect several cars (3+) already in the round-about and simply drove into the intersection almost hitting one car. He then blocked both lanes of traffic for the next block so none of the cars could get past him. Not the type of driving one expects in a tourist center like Gramado, and certainly not a bus I would want to ride on. This was strange because most of the Brocker drivers are very careful and friendly.
Written 19 April 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good morning,
We work unceasingly to delight our customers, so we appreciate your feedback regarding our services, so we have the opportunity to identify possible faults and correct them.
We would like to contact you to understand better and thus we have the possibility to resolve, for this we request that you send us your contact through the email sac@brockerturismo.com.br.
Thanks
Written 11 May 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JasonBorne
Vicosa, AL21 contributions
Dec 2016 • Friends
Damn bad agency. I had booked my trip with them and I was highly disappointed with their service. The guide was terrific, he would not listen to any question I have on things that he had been explaining. The thing with made me upset a lot was, they let me know by the end of the day that the next trip, which is suppose to be done the very next day no more will be done. Because of this, I could not fix my trip with other agency. When I asked them to give me back the money that they charged for the trip, they say will be processed in next 7 days. They took all account details and imagine what happens after 7 days, they do not have any info that I provided, in other words, they did not care to send money back. These people are so much irresponsible that they would not attend a call and the moment they would the same thing they would talk, viz. the responsible person is not here and once they would call back when one shows up. And as you would imagine nobody calls back. I find this agency terrible. One of the worst place I would say. I would recommend everybody not to book with them and ask everyone to convey this message to all your friends.
Written 12 January 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good morning,
We work unceasingly to delight our customers, so we appreciate your feedback regarding our services, so we have the opportunity to identify possible faults and correct them.
We would like to contact you to understand better and thus we have the possibility to resolve, for this we request that you send us your contact through the email sac@brockerturismo.com.br.
Thanks
Written 11 May 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carolina
Tucson, AZ581 contributions
Feb 2016
This tour is unlike any i have taken before in the US and in other parts of the world. Usually, you get to take this bus every 15-20 minutes in the US or Europe for example. Here because the cities of Canela and Gramado are small, and really not much to visit, once you hop off the bus, you have to wait at least 45 minutes to 1 hr for the next bus to come. It does not allow you to visit much from the 8:15am bus. I was disappointed that i lost so much time. Next time i will hire a taxi instead. Hop off at the super carros and waited 1 hr for the next bus. Then decided to might as well go to the Parque Caracol to see the waterfalls, it took one hour to get there. The people, driver and the ticket people in the bus were great, kind and fun people, but the company does not have enough buses to do the tour the whole day, so it takes forever to visit just 3 things in the tour. Most of the places on the tour are to buy things, instead to see things and some are not worthy like the lake Joaquina, black lake etc.
Written 23 February 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Cuatrodivas,
Thank you very much for your feedback, it is indeed very important to us in order to improve our services.
We started the operation Bustour over 2 years ago with only four vehicles in our fleet and now we got 8 as we observed we needed to improve the frequency of the tour.
We are constantly working on those improvments and we hope to get into the 15min wait very soon.
Hopefully we will meet again soon,
Best regards,
Brocker Turismo Team
Written 29 March 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bruno Pinheiro
Sao Paulo, SP1,168 contributions
Jan 2024 • Solo
This tour is more than just a tour, it's an experience. And what an experience!!! For those in Gramado, the van leaves from the Brocker Turismo store in the center. The guide Bruna was amazing throughout the tour, as well as telling the whole story and knowing the place very well, she took great photos. Part of the tour is done in the van and then we take a trail that is not very long, but is quite safe through the forest until we reach the Cascade, there are 3 viewpoints options for photos and contemplation of the beauty of the place. After the tour, there is brunch at Casa da Vó Ivonne with a table full of options and the food is delicious.
The trip was so worth it! One of the best in the Serra Gaucha. I highly recommend it.
The trip was so worth it! One of the best in the Serra Gaucha. I highly recommend it.
Written 19 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oii Bruno!
Obrigada pelo carinho. Ficamos muito felizes com a sua presença! Realmente a vista do Pé da Cascata é de puro sentimento e o passeio é ainda melhor quando temos um guia compartilhando conhecimentos e histórias sobre um lugar tão especial.🥰 Ah! E não tem quem resiste as gostosuras do brunch na Casa da Vó Ivone né?!😋 Volta logo, já estamos com saudades.
Abraços💛🌈
Written 19 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sandra C
13 contributions
Aug 2024 • Solo
I had the pleasure of making a trail to the Canyon of Itaimbezinho with Broker Turismo, a well-known company in Gramado. At first, I was a little worried because there was a delay in the response via WhatsApp after the payment, which left me worried about the seriousness of the company. However, this concern was quickly dissipated when I met the Guide Itamar.
Itamar is undoubtedly the soul of Broker Turismo. He presented himself so professionally and dedicated that all the merits of this amazing experience go to him. On the day of the tour, we faced challenging weather conditions, with intense rain, which caused part of the group to give up. However, Itamar, with his contagious energy and positive attitude, encouraged us to continue. He reminded us that we were already there and that it was worth at least trying.
Thanks to their persistence, I was able to explore the sights of the canyon, even under the rain, which eventually made the experience even more memorable. Itamar demonstrated an impressive knowledge of the site’s history, geology and vegetation, enriching every step of the track with fascinating information.
Besides, he was extremely attentive. Realizing that I was cold because I had wet during the walk, Itamar promptly offered me a clean coat that he had in his car, demonstrating genuine care for our well-being. At the end of the tour, he asked to take us back to the hotel, ensuring we were comfortable.
Itamar’s dedication turned what could have been a frustrating ride into an unforgettable adventure. I highly recommend Broker Tourism, especially if you are lucky to have Itamar as a Guide. He really wears the company shirt and makes all the difference.
Itamar is undoubtedly the soul of Broker Turismo. He presented himself so professionally and dedicated that all the merits of this amazing experience go to him. On the day of the tour, we faced challenging weather conditions, with intense rain, which caused part of the group to give up. However, Itamar, with his contagious energy and positive attitude, encouraged us to continue. He reminded us that we were already there and that it was worth at least trying.
Thanks to their persistence, I was able to explore the sights of the canyon, even under the rain, which eventually made the experience even more memorable. Itamar demonstrated an impressive knowledge of the site’s history, geology and vegetation, enriching every step of the track with fascinating information.
Besides, he was extremely attentive. Realizing that I was cold because I had wet during the walk, Itamar promptly offered me a clean coat that he had in his car, demonstrating genuine care for our well-being. At the end of the tour, he asked to take us back to the hotel, ensuring we were comfortable.
Itamar’s dedication turned what could have been a frustrating ride into an unforgettable adventure. I highly recommend Broker Tourism, especially if you are lucky to have Itamar as a Guide. He really wears the company shirt and makes all the difference.
Automatically translated
Written 24 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá Sandra, Bom dia!
Agradecemos por compartilhar sua experiência! Lamentamos a apreensão inicial, mas ficamos felizes em saber que o guia Itamar superou suas expectativas e transformou a trilha no Cânion de Itaimbezinho em uma aventura inesquecível. Sua dedicação e cuidado realmente refletem os valores da Brocker Turismo. Agradecemos pela recomendação e esperamos atendê-la novamente em futuras viagens!
Um abraço, Equipe Brocker Turismo
Written 24 August 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
@agilize_sah
Poa, SP287 contributions
Visit to an incredible winery!
The Sommelier accompanied us on the visit explaining everything about production, storage and quality.
Tasting of red, white, Rose and sparkling wines, all in large quantities and with wonderful appetizers too.
I loved this experience there and I will come back more often!
The Sommelier accompanied us on the visit explaining everything about production, storage and quality.
Tasting of red, white, Rose and sparkling wines, all in large quantities and with wonderful appetizers too.
I loved this experience there and I will come back more often!
Written 25 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oiii!
Que demais, seu feedback é de deixar o coração quentinho! Agradecemos imensamente por compartilhar sua experiência conosco. 😍 É maravilhoso saber que a visita à vinícola foi tão memorável para você. Esperamos que essa experiência tenha sido inesquecível e que você a carregue no coração para sempre! 💚
Abraços!💛🌈
Written 26 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Boa tarde tudo bem! meu pai comprou vários passeios com vocês, com o rapaz que fica no hotel ,foi muito atencioso ,rápido .super indico a empresa de voces .
Mas Eles Tiveram um problema com o voucher da snowland aquele parque de neve ,quando chegaram lá, a recepção informou que os 2 vaucher não estavam validado ,meu pai tentou entrar em contato com o rapaz dos passeio para ver essa situação, como fica mais afastado da cidade ,não conseguiu entrar em contato, nos tivemos que comprar os ingresso la, A gerente do Snowland (Ana Kioquetta),falou que a brocker, teria que fazer o reembolso ,como não foi utilizado ,quero ver como funciona?ja mandei emial para voce mas sem resposta segue o numero do voucher de voces 217859 estou hospedada no hotel fratello não sei se ajuda isso.estou tentando entrar em contato com voces ,varias vezes sem sucesso.
Written 2 November 2021
Olá, tudo joia? :)
Nos chame no WhatsApp que vamos lhe auxiliar neste processo, ok?
54 996745400
Aguardamos seu contato!
Abraços e boa semana
Written 9 November 2021
boa tarde tudo bem!
meu pai comprou vários passeios com vocês, com o rapaz que fica no hotel ,foi muito atencioso ,rápido .Eles Tiveram um problema com o voucher da snowland aquel parque de neve ,quando chegaram lá, a recepção informou que os 2 vaucher não estavam validado ,meu pai tentou entrar em contato com o rapaz dos passeio para ver essa situação, como fica mais afastado da cidade ,não conseguiu entrar em contato, nos tivemos que comprar os ingresso la, A gerente do Snowland (Ana Kioquetta),falou que a brocker, teria que fazer o reembolso ,como não foi utilizado ,quero ver como funciona?ja mandei emial para voce mas sem resposta
segue o numero do voucher de voces 217859
estou hospedada no hotel fratello
não sei se ajuda isso
Written 28 October 2021
Olha tente ligar no hotel e procurar saber do contato do representante da Brocker no Hotel. No período que eu estava lá eu tinha o zap do rapaz da brocker que resolução de qualquer problema. Espero que vc consiga resolver seu problema.
Written 22 November 2021
Olá, vcs tem o passeio da MARIA Fumaça e caminhos de pedra para a próxima 2a feira, dia 19/nov? Para Casal e criança de 9 anos. Mto obrigada!
Written 17 November 2018
Olá, acredito que você consiga esta informação mais rapidamente pelo site deles ou pelos contatos telefônicos.
Written 18 November 2018
Olá, vcs tem o passeio da MARIA Fumaça e caminhos de pedra para a próxima 2a feira, dia 19/nov? Para Casal e criança de 9 anos. Mto obrigada!
Written 17 November 2018
Essa pergunta somente a agência poderá responder. Entre em contato com a Brocker.
Written 18 November 2018
Qual o valor para alugar bicicletas e como funciona o serviço?
Written 23 October 2018
Bom dia! O Aluguel das Bikes é R$ 15 a hora e R$ 50,00 a diária. O aluguel é feito em nossa loja de Gramado (Av das Hortensias, 1845 - centro) ou em nossa em Canela (Rua Praça da Matriz, 69, Sala 9)
Lembrando que, os preços podem variar conforme a temporada. O bom é sempre consultar os preços em nossa loja.
Bom passeio!
Written 25 October 2018
Olá, Sérgio! Fazemos sim! O passeio chama-se Tour Uva e Vinho, e você pode reserva-lo diretamente em nosso site! :)
É um passeio super bacana, você vai gostar.
Abraços!
Written 25 September 2018
Fatima S
Niteroi, RJ
Vcs podem informar o valor por pessoa do Transfer de Porto Alegre p/Gramado?
Written 7 July 2018
Olá! :)
A partir de R$ 110 por pessoa.
Com todo o conforto e tranquilidade que a Brocker oferece, deixando você no hotel que você estará hospedada.
Abraços e boa viagem!
Written 25 September 2018
Vocês fazem passeio de Maria Fumaça? Quais valores e dias disponíveis?
Written 23 June 2018
Olá, Regina! Fazemos sim. O passeio chama-se Tour Uva e Vinho. Está incluso o passeio de Maria Fumaça e também o Epopeia Italiana, que é muuuuito legal! Tem tambem uma visita a uma vinícola, super bacana. Abraços e bom passeio! :)
Written 25 September 2018
Olá! Vcs tem o passeio de Maria fumaça q inclui visita a Tramontina e a uma vinícola? Qual o valor? Obrigada... me chamo ana claudia
Written 10 April 2018
Ah, esqueci de dizer do valor. Ficará em torno de uns R$ 215,00 por pessoa.
Written 12 April 2018
Qual o tempo médio de espera no aeroporto para seguir ate Gramado fom receptivo da Brocker Turismo???
Written 24 September 2017
Olá Sayonara. Ao desembarcar eles já estavam aguardando no portão de desembarque do aeroporto. Como eles possuem uma agência dentro do aeroporto, o atendimento foi super rápido e eficiente. Não demorei mais que 20 minutos para seguir para Gramado.
Written 25 September 2017
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