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Tsum

Petrovka st., 2 | Metro Teatralnaya, Okhotny ryad, Moscow, Russia
+7 495 933-73-00
Website
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Review Highlights
Pleasantly surprised

I haven't been to TSUM for about 10 years and of course the change is huge. It's now a European... read more

Reviewed 17 August 2017
sasha_kg
,
London
Made for Oligarchs, KGB atmosphere

This is a department store for the very rich. If you are looking for good value you won't find it... read more

Reviewed 8 July 2017
daveydave12
,
Miami Beach, Florida
Read all 151 reviews
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Overview
  • Excellent38%
  • Very good25%
  • Average16%
  • Poor7%
  • Terrible14%
Travellers talk about
Closed Now
All hours
Hours Today: 11:00 - 22:00
Suggested Duration: 2-3 hours
LOCATION
Petrovka st., 2 | Metro Teatralnaya, Okhotny ryad, Moscow, Russia
Tverskaya
CONTACT
Website
+7 495 933-73-00
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Reviews (151)
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1 - 10 of 32 reviews

Reviewed 17 August 2017

I haven't been to TSUM for about 10 years and of course the change is huge. It's now a European style, well merchandised department store with a good selection of on-trend fashion and accessories. The buyers are clearly doing a good job. The only thing...More

Thank sasha_kg
Marina_TSUM, Менеджер по обслуживанию клиентов at Tsum, responded to this reviewResponded 4 weeks ago

Hello, Sasha! Thank you for a good mark and your review! First of all, we apologize for the fact that communication with our assistants upset you! The similar situation is atypical for our Department Store. High quality of customer service is one of the main...More

Reviewed 8 July 2017

This is a department store for the very rich. If you are looking for good value you won't find it here. I was turned off by two things: they charged us to use the bathroom (why?); and there were very scary looking security guards on...More

Thank daveydave12
Marina_TSUM, Менеджер по обслуживанию клиентов at Tsum, responded to this reviewResponded 7 August 2017

Hello! We apologize for the inconvenience! At 4 floor of our Department Store you can find brands at attractive price. The toilet in TSUM is free of charge for the owners of our loyalty cards. You can get the card at any free cash desk...More

Reviewed 15 June 2017 via mobile

They sell clothes, perfumes, shoes, computers... especially the wide variety of women fashion and traditional clothing is very competitive... be ready to pay higher prices as the editions should be limited because I saw a very simple beach shorts for 300+ Euros.

Thank Leonhard4711
Reviewed 21 April 2017 via mobile

I often visit that shopping mall. Mostly for a quick fix in the wardrobe or to get an idea for a gift. Most recently I tried to fix a ring over there, which was purchased from a famous jewelry brand at their store. Having all...More

Thank eugi1104
Reviewed 19 January 2017

Funniest thing about this lux department store is that almost all shop assistants look at you snobbishly, as if you are not chic enough for this place, when they themselves probably can't afford a single item that is on sale here. Management could learn on...More

Thank apolyakof
Reviewed 18 January 2017

I don't like this place even that is in the heart of Moscow. Is not the best place to go for shopping, high prices, very fancy, I really don't feel comfortable there :(

Thank Anton M
Reviewed 9 January 2017 via mobile

Well having spent the last 6 years living in Singapore and having been traveling to Moscow regularly, I have realized that service levels in general are better in Moscow contrary to popular belief. That was till I went to TSUM. I was wrong in the...More

Thank BangaloreRockon
Reviewed 31 December 2016

This place is not for the faint-hearted. Full of top western brands but at an exorbitant price, hence an almost empty mall but for few Oligarchs who come here to spend a fortune. I need a change of shoe because of the weather but i...More

Thank Daniel E
Reviewed 31 December 2016 via mobile

Enter building with a tight bladder went to 5th floor and needs to pay 100 ruble for tbe toilet. Wow. Even harrods in london doesnt charge toilet anymore. Left without going through the stores - dont bother i go other european cities to shop. The...More

1  Thank luciole1974
Reviewed 3 October 2016

I like their windows & products displays. Very artistic. The store itself is not very friendly envirolment coz almost the staff's that I approached cant speak English except the Fragrance and Beauty Consultants.. Security's in well uniforms are everywhere & every corners. High End store...More

Thank AZARYLACHMAD0820
Nearby
Tverskaya
Tverskaya can’t be discovered with just a first
glance, the neighborhood is shaped around a long
street populated with well-known shops and brands. But
it’s more than shopping that makes this place
interesting. Take a few steps into the streets running
parallel to the main artery to discover the charm just
behind the mighty Stalinist style architecture. Comfy
European pedestrian streets Bolshaya Dmitrovka or
...More
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