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Eska Wellness Spa Massage and Salon

| Nagoya Hill Block R4 No. F2, F3 & F3A, Riau Islands Province 29444, Indonesia
+62 778 7493906
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WORST MASSAGE EVER

Me n my husband Wen to e hotel massage tat is at best western panbil eska spa... We book for 90mins... read more

Reviewed 2 January 2018
dulillah
via mobile
Decent spa

Overall decent spa. Visited the location in Nagoya mall. Staff was friendly. Service was mixed... read more

Reviewed 26 December 2017
TheVeggieWanderer
,
Gurgaon
via mobile
Read all 378 reviews
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Provides a head-to-toe spa experience with an extensive selection of treatments and therapies. ESKA offers a menu of pampering treats such as massages, manicure, pedicure, hair treatment only from the salon, facials with high end Japan Tech, eye treatment, ear candling, hydrotherapy treats, refreshing scrubs, body slimming program, permanent hair removal with PTF. Escape from the hustle and bustle of city life to a place of Essential, Soothing, Kindly and Ambience Tranquility.
  • Excellent42%
  • Very good23%
  • Average17%
  • Poor7%
  • Terrible11%
Travellers talk about
“mega mall” (37 reviews)
“main branch” (7 reviews)
“value for money” (27 reviews)
LOCATION
| Nagoya Hill Block R4 No. F2, F3 & F3A, Riau Islands Province 29444, Indonesia
CONTACT
Website
+62 778 7493906
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JPMiles / Payback Arrow
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JPMiles / Payback Arrow
Reviews (378)
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All reviews
"mega mall"
in 37 reviews
"main branch"
in 7 reviews
"value for money"
in 27 reviews
"hair salon"
in 8 reviews
"my friend"
in 16 reviews
"from head to toe"
in 6 reviews
"ginger tea"
in 13 reviews
"customer service"
in 10 reviews
"hair wash"
in 4 reviews
"ear candling"
in 7 reviews
"nice ambience"
in 6 reviews
"batam centre"
in 7 reviews
"great service"
in 8 reviews
"place is clean"
in 4 reviews
"ferry terminal"
in 10 reviews
"package"
in 76 reviews
"body"
in 36 reviews
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41 - 50 of 363 reviews

Reviewed 2 January 2018 via mobile

Me n my husband Wen to e hotel massage tat is at best western panbil eska spa... We book for 90mins but dey only massage me for 1hr n 30mins dey just do warm up!!! Is very bad cos I'm paying for 90mins massage!!!! N...More

Thank dulillah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EskaWellnessSpa, Public Relations Manager at Eska Wellness Spa Massage and Salon, responded to this reviewResponded 15 January 2018

Dear Ms.Dulilah, Our dear customers and reviewers, getting unwarranted negative reviews like this hurts our reputation, our business, and our hearts. We work really, really hard to bend over backwards for every single customer and treat them with the utmost respect and kindness, and in...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2017 via mobile

Overall decent spa. Visited the location in Nagoya mall. Staff was friendly. Service was mixed - some staff was good while others just ok. Rates are good.

Thank TheVeggieWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 December 2017 via mobile

We went to Kepri outlet. A package bought from SG road show. We paid for the foot reflexology+foot spa+back massage 90mins. My hubby's masseuse is good. She concentrate on her work. Whereas, mine started late, end early. For foot still alright. When comes to back,...More

1  Thank 2015ECL05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 December 2017 via mobile

Did the foot massage at the room facing the batam ferry terminal and ocean, good view of ferries going and coming in. Massage was good and price was reasonable. Only downside is that it's often crowded due to many travellers waiting for their check in...More

Thank Agreas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2017 via mobile

Staff are polite & welcoming, place look pretty new. That's the only positive reviews of this place. Staff are not trained at all in massage or reflexology. It didn't feel like a massage, felt more like a pat on the back. Was a complete waste...More

Thank Razeenah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EskaWellnessSpa, Public Relations Manager at Eska Wellness Spa Massage and Salon, responded to this reviewResponded 26 December 2017

Dear Ms.Razeenah, Thank you for your feedback. Thank you for highlighting to us that the staff has improved on their concern of customers. As massage is a highly personalised service, it is a good point to note that different massage techniques are of different strength...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2017 via mobile

The service is friendly, but - they does not specialise in any, hence the foot massage and mandicure is both poor - foot massage strength is lacking most of the time and sudden inconsistent strength at various point - mandicure therapist is poor, as my...More

Thank Ong Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EskaWellnessSpa, Public Relations Manager at Eska Wellness Spa Massage and Salon, responded to this reviewResponded 26 December 2017

Dear Mr.Ong Z, Our protocol is to ask for feedback directly after each customer's treatment. The reason for such a feedback channel is to allow customers to address their concerns before stepping out of our outlets and let us begin our service recovery there and...More

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Reviewed 9 December 2017 via mobile

The location is facing the pool. Hair service for children for (shampoo,cut,blow) is a good deal i think by stylist. My husband enjoyed his massage by Mr Bara for solid hour. Great to be served by them as a guest from the hotel.

Thank Samirah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2017

Visited the Eksa spa at Kepri Mall (shop lots outside the mall). It is next to the Eksa hotel and a short walk from the Radisson. It was a spur of the moment decision to have a hair cut. Ended up with more. The staff...More

Thank susan1819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2017

Bought a spa package for my sister and myself. exotic spa package at $112 for 2.5 hours. Staff was prompt in chasing payment when I have ordered the package and yet to make payment. But when it comes to updating of customers, they is no...More

3  Thank charmaine l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EskaWellnessSpa, General Manager at Eska Wellness Spa Massage and Salon, responded to this reviewResponded 28 November 2017

Hi Charmaine Low, Thank you very much for taking time to share your feedback. We are sorry that we have taken more time than usual to reply as we wanted to investigate fully. We regret that you felt our colleague was not appropriate to follow...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2017 via mobile

Last night i came here to get 1,5 hours massage for me and mom..the staff are friendly, service was good, but i felt so bad with the massage technique so far from Good,,,i wish i can get more relax in here...but i like the Ginger...More

Thank whil_novalin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
485arym
6 October 2017|
AnswerShow all 2 answers
Response from EskaWellnessSpa | Property representative |
Yes 485arym, we accept cards, so sorry for late reply..
1
Vote
Julie J
28 April 2017|
Answer
Response from iceblended | Reviewed this property |
they do offer couple spa. Enjoy yr season!
0
Votes
Siti N
14 January 2017|
Answer
Response from EskaWellnessSpa | Property representative |
Hi Ms.Siti, Yes we do provide one way complimentary transport based on the criteria treatment. For more details, you can inbox us at facebook, browse Eska website, or can be contacted at +62 811 7008778. Thank you for... More
0
Votes
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