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BlueWater Express

Jl. Tukad Punggawa, Br. Ponjok, Denpasar 80229, Indonesia
+62 813-3841-8988
Website
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Review Highlights
Can’t fault them: professional to the tee

It was raining when we took the 8am to Gili Air but the seas were fine. Nothing rough or choppy and... read more

Reviewed 4 days ago
wanderlust_rambler
,
Sydney, Australia
via mobile
Professional

Like another reviewer noted, we found them to be extremely professional. I'd booked the tickets... read more

Reviewed 1 week ago
lost_nomads
,
Australia
via mobile
Read all 579 reviews
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Overview
  • Excellent50%
  • Very good28%
  • Average8%
  • Poor5%
  • Terrible9%
Travellers talk about
“gili islands” (65 reviews)
“gili air” (62 reviews)
LOCATION
Jl. Tukad Punggawa, Br. Ponjok, Denpasar 80229, Indonesia
CONTACT
Website
+62 813-3841-8988
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Reviews (579)
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1 - 10 of 438 reviews

Reviewed 4 days ago via mobile

It was raining when we took the 8am to Gili Air but the seas were fine. Nothing rough or choppy and they put on music and movies. Bottled water complimentary. Everything runs like a well oiled machine with the slight hiccup that our pick up...More

Thank wanderlust_rambler
Reviewed 1 week ago via mobile

Like another reviewer noted, we found them to be extremely professional. I'd booked the tickets online direct with them a few weeks from travelling. Once in Bali they confirmed via fax with our hotel pick up for the following morning from Candi Dasa- 11am for...More

Thank lost_nomads
BlueWater E, Manager at BlueWater Express, responded to this reviewResponded 5 days ago

Hi Lost Nomads, Many thanks for sharing your positive experience. Actually it is very unusual that all the windows have to be closed, so usually there is a fresh breeze. However, we will shortly be installing air-con on all boats. BlueWater 7 is in docking...More

Reviewed 1 week ago via mobile

We were a bit apprehensive about the boat trip from Serangen on Bali to Gili Air, having read bad reviews of several fast boat operators, but our experience of Blue Water Express was great. Email confirmations were clear and they contacted our hotel with details...More

Thank Danny L
BlueWater E, Manager at BlueWater Express, responded to this reviewResponded 6 days ago

Hi Danny, Many thanks for your great review, happy to hear your trip was smooth and ahead of schedule. Very calm sea conditions at the moment as is typical for the time of year. The boat you were on was the brand new 72 seat...More

Reviewed 2 weeks ago via mobile

We were taken good care of at Gili T, no problem checking in. The boat left on time, felt safe. People who give negative reviews because of the waves or boat going to fast annoy me. Hey, it's a speedboat out on open sea, what...More

Thank Pia J
Reviewed 2 weeks ago

I did a lot of research to ensure that we take the most comfortable trip from Bali to Gili Tranwangan and am beyond happy with the choice we made to use BlueWater Express. The transport to the boat was on time and clean. The booking...More

Thank LelaniBezuidenhout
Reviewed 2 weeks ago

We had a great and professional experience dealing with every single staff. We had earlier booked our tickets online for 3 passengers. A week before our travel date, our friend couldn’t make the trip so we cancelled one ticket. I called up their Jakarta office....More

Thank Mimi_M7904
Reviewed 2 weeks ago

The company offers hotel pick up, which was on time. The pick up is included in the price. Blue Water charges slightly more than other companies, but for the little extra, you will get excellent service. Upon arrival at the port, we were offered sea...More

Thank ABee101
A TripAdvisor Member
10
Reviewed 2 weeks ago via mobile

Picked up at our hotel at the planned time. Wifi at the waiting area did not work but snacks and food available. Boat is very clean and staff are friendly. Driver back to hotel seemed a bit confused but got to the right place.

Thank A TripAdvisor Member
Reviewed 3 weeks ago

We booked with Bluewater Express and were so impressed with the service. They charge higher than other boat companies however I account for the extra price as insurance to ensure that we and our luggage arrive in one piece to the islands we travelled to....More

Thank Avedi123
BlueWater E, Owner at BlueWater Express, responded to this reviewResponded 2 weeks ago

Hi Avedi, Many thanks for your review, and apologies for it not being made clear about charging for the beer. We will ensure the price is made clear from now on. Regards, Jeremy

Reviewed 3 weeks ago via mobile

I used this service to get to Gili T. They were very professional and the price included a transfer from the airport to Penang bay and then from Penang bay to our hotel in Ubud. The crossing to Gili T was great, very smooth and...More

Thank Harriett D
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Ask a question
Questions & Answers
Sindy D
27 September 2017|
AnswerShow all 4 answers
Response from BlueWater E | Property representative |
Hi Sindy. Yes, we do have toilet onboard. Here our cancellation policy; Cancellations & Delays: The company reserves the right to vary the service in any way whatsoever without any liability to the passenger. The company... More
0
Votes
Conor M
15 September 2017|
Answer
Response from BlueWater E | Property representative |
Hi Conor, Please find on our's FAQ at the point no. 6 for more details about our land transport cost. regards,
0
Votes
Ciara S
8 August 2017|
Answer
Response from Helen12W | Reviewed this property |
Check out their website, the timetables are online and you can book on the website too. Bear in mind the sea is rougher in the afternoons and there's always a small chance of cancellation of the weather is bad. Good luck!
0
Votes