My wife and I just completed a trip to Agra and Jaipur for a wedding anniversary. The planning was all done remotely by email and I had specific requests well outside the usual tour menu. I contacted over 20 tour companies with details and found four that were ready to take the trouble to customize to the extent I was requesting. Among them, only Mr. Arwaz from Dream India actually went and spoke with the people and contacts we would need and confirmed arrangements before we booked any part of the tour. He went through every detail with me, including booking a parlor, finding and renting a venue, finding and hiring professional photographers, buying show tickets with the right seats, and several hard to organize items. By the time we left, I was comfortable that Mr. Arwaz had everything actually arranged and wasn’t just making promises to be executed later.
When we arrived at Delhi Airport, our driver, Mr. Kartar was right outside the door that I had been texted. He had garlands welcoming us. Mr. Kartar drove us everywhere we wanted to go right up until he dropped us off at the airport this morning, for our flight out. He was a very good driver with excellent knowledge of the roads.
When we got to Agra, Mr. Arwaz introduced us to our tour guide, Mr. Imran. Mr. Imran then became our guide, caretaker, and friend until we left. At each step of our plans, he was on hand to make sure that the arrangements that Dream India had made for us, as well as the arrangements I had made on my own, went smoothly. This included Mr. Imran coming with us to Jaipur to make sure that we had a good experience with the local guide who had been arranged there. Throughout the trip, Mr. Imran had a constant eye out for anything we might need, including times when he anticipated things that we hadn’t yet thought of.
I’ve read about quite a few instances of guides pressing tourists to leave a five star rating before ending the tour. I faced nothing more than a polite reminder when we parted ways. These three folks displayed professionalism, local knowledge, and great care throughout our trip and I have no reservation in giving them the highest recommendation.