Tropicana Casino
Tropicana Casino
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.0
938 reviews
Excellent
339
Very good
319
Average
147
Poor
50
Terrible
83
Patrick B
1 contribution
Mar 2023
On tuesday 3/21/2023 My wife and I visited the casino. We are from brooklyn and it's a two hour ride. I was a loyal customer until this last experience. To keep it short the person at the customer service desk by the name of Jodi was rude and arrogant. After trying 3 kiosk to access my rewards neither worked. I went to customer service at 10:55 a.m. I was told by this person they open at 11:00 so i waited. When they open she tells me I have to go back around to get on line. I was the only person there?? I give my card and she ask for I.D. which I comply. I´m given a new card and leave. I am a handicapped person and when entering the parking lot there were alot of parking by the elevaters for diamond card persons from which they elimanted the others. By the way they were all empty. We are getting ready to leave so I once again go to the kiosk to get a parking voucher. Low and behold the machine says it's printing my voucher which never appears. I hit the button again and it says your voucher was already printed. My wife goes to another kiosk to get a parking voucher. The same happens to her. Thats 5 kiosk out of order. I go back to customer service and there is Jodi. There were about 4 people ahead so I wait. I should have never had to go back there if the machines were working. As my turn comes the infamous Jodi tells me there is a Diamond club member whom I have to take care of first. Finally I give her my reward card and once again an asked for my I.D. ? I give it to her she gives me a parking voucher and returns my rewards card. As I am leaving
Written 23 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sueduka G
2 contributions
Mar 2023 • Friends
I usually love my stay here. The staff and casino, restaurants were great as usual. However, this is the first time that the room was unacceptable. I felt like I was in a Super 8 or something. I paid a lot for the room on the north side. It was dirty… the couch the lamps. One of the lights didn’t work. I went to turn on the lamp and the screw on top flipped off. The wallpaper was coming off and the bed was so uncomfortable. I usually stay on the Havana side, I would have never known there were rooms like this here. The view is as of the roof and flood lights facing into the room. I’m so disappointed and mad that I spent so much for this room.
Written 20 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dianna M
South Amboy, NJ986 contributions
Feb 2023
Beautiful place. Plenty of things to see, eat and play on the slot machines in the casino. Went to the PF changs. Give it a try
Written 4 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Yolander H
1 contribution
Feb 2023
But not for my company hosting annual conferences here, I will never return to this hotel. When returning to my room, after being absent for 9 hours, I found it still was not cleaned. After 3 attempts to call housekeeping & the front desk, I spoke with front line staff person SIERRA who assured me the manager, KIRIL, will contact housekeeping to clean my room after 8pm as I requested. I left my room at 8:15pm and as per SIERRA, expected housekeeping to clean my room within the 2hours I planned to be out of again.
At 10:20pm, instead of going to my room, I sought confirmation that my room was cleaned. The Supervisor, KIRIL, left for the day (I was told he would be working all evening) and, another front desk clerk, MADINAH, hung up the phone when I disagreed with her. I then spoke with the front desk manager, MILAGROS, who gave me a nominal discount ($30) off my bill and said she would speak with housekeeping for additional credits. MILAGROS, stated she would call me in my room within 20mins to give me an update on how she planned to address my concerns. This conversation ended approximately 10:25pm. I never received a call.
After going back to the front desk, at 12:30am to follow up, MILAGROS, adamantly said she called my room. I was in the room the entire time and the hotel phone never rang, nor did she leave a message. When requesting information to write a complaint and contact information for the Regional Mgr., her exact response was "I work during the night, I do not know who that person is!"
Throughout this 5hr ordeal with trying to get my room cleaned, phone calls went unanswered, and I was diverted to reservations when I needed housekeeping, was given assurances that was not effectuated, had my call rudely and disrespectfully disconnected by staff, and was forced to redress, after midnight, to finalize my concerns in person.
If you believe the treatment provided by this hotel's Customer Service team is indicated of excellent care, this is the place for you. If you cherish being treated as a valued customer, follow my lead and do not stay here.
FYI. MILAGROS, would only give me first names of staff, which is why my identification of staff may be limited.
At 10:20pm, instead of going to my room, I sought confirmation that my room was cleaned. The Supervisor, KIRIL, left for the day (I was told he would be working all evening) and, another front desk clerk, MADINAH, hung up the phone when I disagreed with her. I then spoke with the front desk manager, MILAGROS, who gave me a nominal discount ($30) off my bill and said she would speak with housekeeping for additional credits. MILAGROS, stated she would call me in my room within 20mins to give me an update on how she planned to address my concerns. This conversation ended approximately 10:25pm. I never received a call.
After going back to the front desk, at 12:30am to follow up, MILAGROS, adamantly said she called my room. I was in the room the entire time and the hotel phone never rang, nor did she leave a message. When requesting information to write a complaint and contact information for the Regional Mgr., her exact response was "I work during the night, I do not know who that person is!"
Throughout this 5hr ordeal with trying to get my room cleaned, phone calls went unanswered, and I was diverted to reservations when I needed housekeeping, was given assurances that was not effectuated, had my call rudely and disrespectfully disconnected by staff, and was forced to redress, after midnight, to finalize my concerns in person.
If you believe the treatment provided by this hotel's Customer Service team is indicated of excellent care, this is the place for you. If you cherish being treated as a valued customer, follow my lead and do not stay here.
FYI. MILAGROS, would only give me first names of staff, which is why my identification of staff may be limited.
Written 24 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
cdstaley
Delray Beach, FL23 contributions
Oct 2022
It's cheap so it attracts a lower class clientele. Think tank top and flip flops at dinner! Far from the other casinos both in distance and in quality. Spend your money at resorts or Oceans!
Written 9 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
kainoy
Brooklyn, NY128 contributions
Dec 2022
Visited here with the family (8 Adults & two-8 year old girl's). Fun time for everyone. Many eating establishments for all palates and plenty if shopping too. The adults enjoyed the casino and the little ones enjoyed their own "gaming" in the game room. Fun was had by all.
Written 9 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Slot King Dream
Indianapolis, IN754 contributions
Dec 2022 • Solo
This is my 1st time at Tropicana I normally do caesars or hair rods but this place is more than what I thought it would be the shops are very nice the casino floor is nice and clean and updated slots the workers are friendly this place is very well secure and clean I will be back
Written 2 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
carolinadude
Fayetteville, NC76 contributions
Nov 2022
I decided to check out Tropicana since it is now a part of Caesar's. I was playing on slots and ordered a drink on the machine. At first it took 20 minutes for it to say it was being prepared. finally it said the drink was on its way with Antoinette. While I was waiting for my drink a server came by and was just giving away drinks to everyone around I was sitting at the machine as the instructions said and I could not flag her down, Finally over an hour after I had ordered the drink I flagged her down . She had an extra drink and said here take this. She came through there many times after the machine said the drink was on its way. Then she said i hadn't ordered a drink. I have been Diamond plus or elite the past 10 years, but this with some other things going on at Caesars means I will not be doing anymore gambling with Caesar's. Good news for the MGM properties
Written 27 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Penggal1
West Babylon, NY2 contributions
Oct 2022 • Couples
I have stayed at the Tropicana Before, and they do have nice towers but it wasn’t until today that I found out how nasty the Chelsea tower is. It isn’t even the same hotel they were acquired and by the looks of it, they didn’t do anything to update it. It’s very old and musty, the wall paper was bubbled up. It was just gross. We asked to be moved, so they moved us to a slightly better but still gross outdated room in the west tower. I’m disgusted. Never again !
Written 10 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Asykes2
18 contributions
Sep 2022 • Family
Live locally but decided to go since the kids were off in Mid Sept for a religious holiday. Stayed here several times in the past for confer ended but first time since Caesars Entertainment bought it out.
I’ll start by saying we aren’t gamblers, but I have worked in AC and have family that have worked in Casinos across the US since 1980.
Overall the Trop has taken a nose dove. It wasn’t great before, but was still considered one of the better AC casinos. No longer.
List of issues:
- Valet parking at The Quarter closed. Don’t find out until you drive up and are forced to self park.
- The Quarter lobby is closed replaced by terminals that are useless. No staff around to help. Other lobby is a 10 min walk across the casino with bags & kids. Infuriating start to any check-in.
- Reservation was cancelled without reason and with no notification. Found out when I arrived for checkin. No real apologies for mishap, assumption by hotel staff that I must have messed it up.
- Given room in Chelsea Tower, which might as well be at another Casino. Walk is horrendous and nothing is open and no staff available available at the Chelsea tower, so you are defiantly disconnected from any real experience.
- They advertise 4 pools, unfortunately all but 1 was closed by Mid sept and the only one open requires reservations in time blocks of 1.5 hrs max. The pool is a 30 ft inground steel tub with plastic over it with a bolted on step ladder, in total disrepair. Reminds me of a pool you’d find at a rundown community center, not a $200/$300 a night casino. Several Towels were stained or frayed.
- Floor indicator lights in One of elevators in Chelsea Tower not working, which gives feeling its broken.
- After 1st day room card keys weren’t working requiring me to walk 10 mins back to front desk, to stand in line again, where I was accused of placing the keys too close to other cards in my pocket or phone which will deprogram them. I mentioned that one card was never in my pocket and they said I must’ve done something wrong. Notice a theme hear?
- rooms were dingy, old, moldy
- hallways and common areas were dingy and dirty
- barely any staff to be found and most didn’t speak English well enough to help you.
- Valet area closest to boardwalk & primary lobby smelled like raw sewage; assuming trash area was nearby.; but odd given the temperature wasn’t hot, so why the pervasive odor across the entire valet area.
At that point, it was nearly 2pm, and I decided a day early it was time to leave and cut my losses. I told the front desk agent I’d be right back after I get the family & bags as I’d be checking out.
I walked 10 minutes back to the room, grabbed the family and the bags and Walked 10 minutes back to the front desk, stood in line again and requested a refund for the final day of my reservation due to all the problems; it was now 2:45pm. After the agent got the Mgr, I was begrudgingly told that they will do me the courtesy of refunding a day, although there policy is to not to refund after 2pm. Granted, no one apologized or addressed my concerns or reasons for leaving and instead turned it into how gracious they were to return my $ for one day for a room I was leaving a full day early. Not to mention I was locked out of my room and was there just 45 mins ago to get a new room key and told them I was leaving.
Absolutely infuriating. They are well understaffed and all the employees I encountered seemed absolutely miserable. You hate to give them a hard time, but the quality of the experience expected vs delivered is just so far off you need to discuss with someone. I assume they just get so many complaints every day they just become numb to it.
Indicates a terrible company. Caesar’s parent company must be in trouble as Harrahs AC and Caesar’s AC are not great either, so assume they are pulling $ out of there AC properties.
I’ll start by saying we aren’t gamblers, but I have worked in AC and have family that have worked in Casinos across the US since 1980.
Overall the Trop has taken a nose dove. It wasn’t great before, but was still considered one of the better AC casinos. No longer.
List of issues:
- Valet parking at The Quarter closed. Don’t find out until you drive up and are forced to self park.
- The Quarter lobby is closed replaced by terminals that are useless. No staff around to help. Other lobby is a 10 min walk across the casino with bags & kids. Infuriating start to any check-in.
- Reservation was cancelled without reason and with no notification. Found out when I arrived for checkin. No real apologies for mishap, assumption by hotel staff that I must have messed it up.
- Given room in Chelsea Tower, which might as well be at another Casino. Walk is horrendous and nothing is open and no staff available available at the Chelsea tower, so you are defiantly disconnected from any real experience.
- They advertise 4 pools, unfortunately all but 1 was closed by Mid sept and the only one open requires reservations in time blocks of 1.5 hrs max. The pool is a 30 ft inground steel tub with plastic over it with a bolted on step ladder, in total disrepair. Reminds me of a pool you’d find at a rundown community center, not a $200/$300 a night casino. Several Towels were stained or frayed.
- Floor indicator lights in One of elevators in Chelsea Tower not working, which gives feeling its broken.
- After 1st day room card keys weren’t working requiring me to walk 10 mins back to front desk, to stand in line again, where I was accused of placing the keys too close to other cards in my pocket or phone which will deprogram them. I mentioned that one card was never in my pocket and they said I must’ve done something wrong. Notice a theme hear?
- rooms were dingy, old, moldy
- hallways and common areas were dingy and dirty
- barely any staff to be found and most didn’t speak English well enough to help you.
- Valet area closest to boardwalk & primary lobby smelled like raw sewage; assuming trash area was nearby.; but odd given the temperature wasn’t hot, so why the pervasive odor across the entire valet area.
At that point, it was nearly 2pm, and I decided a day early it was time to leave and cut my losses. I told the front desk agent I’d be right back after I get the family & bags as I’d be checking out.
I walked 10 minutes back to the room, grabbed the family and the bags and Walked 10 minutes back to the front desk, stood in line again and requested a refund for the final day of my reservation due to all the problems; it was now 2:45pm. After the agent got the Mgr, I was begrudgingly told that they will do me the courtesy of refunding a day, although there policy is to not to refund after 2pm. Granted, no one apologized or addressed my concerns or reasons for leaving and instead turned it into how gracious they were to return my $ for one day for a room I was leaving a full day early. Not to mention I was locked out of my room and was there just 45 mins ago to get a new room key and told them I was leaving.
Absolutely infuriating. They are well understaffed and all the employees I encountered seemed absolutely miserable. You hate to give them a hard time, but the quality of the experience expected vs delivered is just so far off you need to discuss with someone. I assume they just get so many complaints every day they just become numb to it.
Indicates a terrible company. Caesar’s parent company must be in trouble as Harrahs AC and Caesar’s AC are not great either, so assume they are pulling $ out of there AC properties.
Written 29 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Do I have to bring my id with me to get into the age restricted pools?
oliver831
Philadelphia, PA195 contributions
they took our room key..not sure how that would equate to your situation
is there smoking in the casino?
kennethh330
Edison195 contributions
Designated areas only
bpayne02169
6 contributions
How do you use comp points? Can I spend like money in bars?
I7821CZlindat
Right now I am in Florida 32 contributions
You can also use them in restaurants, which is what I do .
bpayne02169
6 contributions
How do you use comp points? Can I spend like money in bars?
Wendi P
King of Prussia, PA78 contributions
Yes you just present your card with id. Most places just offer 1:1 but some offer 2:1 which means double. You can also use a combination of points and money. Use anywhere in the trop just like money. You can go to a comp machine to see how much comp $ you have.
avonMKPPQbasket
Martinsville, IN
We are coming for a dance competition in a few weeks. I have my mom that won't leave a casino. And 3 small children 9,9,7.. help where should I stay and what should I do with them that won't break the bank. Thanks
carlahM4910QF
New Jersey, United States3 contributions
there is the boardwalk plenty of stores and a movie theater Imax
Does tropicana has room service. Which restaurant do you recommend to celebrate my husband 50th birthday.
cncapo
New York City, NY32 contributions
Yes Tropicana has room service , I would order from Carmines for authentic Italian food
piperwings
florida80 contributions
is this area safe? i've heard lots of bad things about atlantic city.....true or false? thanks.
przatacorn
Manchester, UK26 contributions
I like Atlantic City! We have tried different casinos, but usually go to Tropicana. I like the restaurant selections, the rooms have been updated, they are clean, adequate, & reasonable during the week.
We have not used a valet, we have small overnight bags & can handle them ourselves. They have an Imax theatre too, fun to watch a movie there, but the movie selections could be better.
carolsA3976WX
Mount Carmel5 contributions
Is valet parking at Tropicana $10 daily?We are staying for 2 nights/3days
przatacorn
Manchester, UK26 contributions
I'm not sure, maybe check the website?
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Tropicana Casino (Atlantic City) - All You Need to Know BEFORE You Go
Frequently Asked Questions about Tropicana Casino
- Hotels near Tropicana Casino:
- (0.12 km) The Chelsea Pub and Inn
- (0.16 km) Clarion Inn
- (0.12 km) Econo Lodge Beach and Boardwalk
- (0.17 km) Eldorado Motor Inn
- (0.24 km) Days Inn by Wyndham Atlantic City Oceanfront-Boardwalk
- Restaurants near Tropicana Casino:
- (0.00 km) Fiesta Buffet
- (0.10 km) Cafe 2825
- (0.07 km) Broadway Burger Bar
- (0.07 km) Carmine's Italian Restaurant - Atlantic City
- (0.12 km) Cuba Libre Restaurant & Rum Bar