We are sorry for your experience and sad that you decided to leave a review like this. As we explained in detail through private messages, we did everything possible from our side to make sure that you could arrive well by the agreed time. Including sending a message on the day of the tour at 7am with the map link and a description of how to arrive. We do not know why you decided to print out a paper many weeks in advance and did not check the details before the tour. As this is a group tour, it has some requirements to take place and we offered several options, but could not guarantee a tour the next day. In addition to all, Viator understood that this was in no way our fault. Despite all of this, we are sad we could not offer you a great tour and you didn't have a real experience from biking with us. Thank you for your polite communication through the process.