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Reel Cinemas

Certificate of Excellence
Neighbourhood:
Downtown Dubai
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Address: The Dubai Mall Upper Deck Rd | Off Exit 32, Sheikh Zayed Road, Dubai, United Arab Emirates
Phone Number: +971 4 449 1925
Website

TripAdvisor Reviewer Highlights

Read all 257 reviews
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  • 132
    Excellent
  • 65
    Very good
  • 20
    Average
  • 2
    Poor
  • 13
    Terrible
I Love The Platinum Movie Suites at the Cinema at Dubai Mall !!

Traveling alone in Dubai can be intimidating for an American Female. However, the ability to watch a movie in the privacy of a Platinum Movie Suite just makes the visit that much... read more

4 of 5 bubblesReviewed yesterday
lisapK7630SE
,
Islamorada, United States
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257 Reviews from our TripAdvisor Community

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Showing 232: English reviews
Islamorada, United States
Level Contributor
22 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Traveling alone in Dubai can be intimidating for an American Female. However, the ability to watch a movie in the privacy of a Platinum Movie Suite just makes the visit that much more enjoyable. Sitting in a dark theater in a strange country can be unnerving; but, watching a movie from the privacy of a Platinum Suite is very relaxing.... More 

Helpful?
Thank lisapK7630SE
1 review
1 of 5 bubbles Reviewed 6 days ago NEW

Not at all a baby friendly place to watch movie. We went to watch Dear Zindagi to Dubai Marina Mall. We have been to several movies with our daughter in Dubai but it was our first time to Reel cinemas as they had been promoting it as a very baby friendly place. Not a single person in the theatre complained... More 

Helpful?
Thank Vikesh S
Cairo, Egypt
Level Contributor
60 reviews
57 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

This place is amazing. I opted for the VIP theater not knowing what I would be getting but I got the greatest experience.

Helpful?
Thank Steven W
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 5 weeks ago via mobile

Hi Let me put it this way, this is the worst kind of attitude you would want to experience. We were on a holiday(myself, my wife and my 15 month old daughter) and were hoping to watch a movie ADHM Firstly, they don't let us take our pram into cinema claiming that it's for our "safety" and then they expect... More 

Helpful?
2 Thank Muqeeth N
Emaar R, General Manager at Reel Cinemas, responded to this review

Dear Muqeeth, Let me start by apologising that you're latest movie experience did not meet you're expectations. In terms of allowing of strollers/pranks inside the cinema auditorium this is best practice safety standard followed by majority of cinemas worldwide. In the event of emergency, strollers/prams inside the auditorium can cause hazardous during evacuation process. Similarly this is the reason staff... More 

Singapore, Singapore
Level Contributor
101 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 25 October 2016

Truly outstanding! A wonderful experience by all accounts! Reclining seats folding tables make for the ultimate cinema experience.

Helpful?
Thank yagicorp
Abu Dhabi, United Arab Emirates
Level Contributor
20 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 24 October 2016 via mobile

Service is declining not like when they first opened their doors. I had to ask for the menus after seating my self by 15 minutes. It took them 40 minutes to actually take my order. Some of the seats are in real need for change. Some of the seats have not been properly cleaned.Overall below ok experience.

Helpful?
Thank Faisal A
Emaar R, General Manager at Reel Cinemas, responded to this review

Dear Faisal, Thank you for taking the time to share your feedback and being a regular guest at our Platinum Movie Suites. I am sorry to hear your latest visit did not meet expectations. We would appreciate some more information in regards to your most recent visit to be able to investigate further the reasons behind the service levels on... More 

Level Contributor
21 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 22 October 2016

Watched a movie in 3D and I had to duck every time something flew towards us, comfortable seats, good environment and the staff was cooperative.

Helpful?
Thank Sajid R
Dubai, United Arab Emirates
Level Contributor
19 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 12 October 2016 via mobile

We always go to this cinema, we used to love it so much, but lately the prices got changed and you are what you pay. If you want to watch any movie, any type, regular or 3d or anything, you have to feel super discriminated, either you pay more and sit in the upper half, on leather seats, or sit... More 

Helpful?
Thank sani2284
Emaar R, General Manager at Reel Cinemas, responded to this review

Dear Sani2284, Thank you for taking the time to share your feedback on your recent visit to Reel Cinemas. In regards to the upgraded seats in all auditoriums, this is the first phase of upcoming renovations for the location at The Dubai Mall. This has been done with options for all guests to either seat within Standard Plus (leather seats)... More 

Dubai, United Arab Emirates
Level Contributor
199 reviews
49 attraction reviews
common_n_attraction_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed 10 October 2016

Recently took visiting family to see a movie and check out the platinum experience. Wow it was worth it, whole cinema to ourselves, lunch and drinks delivered after spending time in the lounge making our choices. Not an every week necessity but definitely worth it occasionally.

Helpful?
Thank Sportygirl1959
Sharjah, United Arab Emirates
Level Contributor
26 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 8 October 2016

All it should have to have the elite experience for the cinema outing. great food. Great theaters. Friendly smiling staff.

Helpful?
Thank sherif27181

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Staying in Downtown Dubai

Neighbourhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
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