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Open today: 7:00 AM - 8:00 PM
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Certificate of Excellence
Traveller Overview
  • Excellent49%
  • Very good33%
  • Average12%
  • Poor4%
  • Terrible2%
Travellers talk about
“aguas calientes”(189 reviews)
“executive class”(60 reviews)
“train ride”(126 reviews)
About
Experience a unique way to travel to Machu Picchu, exploring the Andean landscape like never before with wider and taller panoramic windows and an observation outdoor carriage including a bar. The only train in Peru with an entertainment app on...more
Open Now
Hours Today: 7:00 AM - 8:00 PM
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Suggested duration: 2-3 hours
Contact
Cusco, Peru
Website
+51 84 581860
Reviews (7,562)
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2,239 results
Traveller rating
1,010
726
288
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86
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1,010
726
288
129
86
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All reviewsaguas calientesexecutive classtrain ridemachu picchuboarding processticket officetrain servicenice tripsmall snackcomfortable seatsreturn journeyurubamba riverfashion showticketswagonpunctualityporoy
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1 - 10 of 2,239 reviews
Reviewed yesterday via mobile

Inca Rail and Peru Rail share the rail line from Machu Pichu. Our tour used Inca Rail. The cars appeared well kept, and onboard service is fantastic. Station and coach staff are very helpful. There was lots of room behind the seats for our hiking...More

Thank Chris S
Reviewed 4 days ago via mobile

Mystical experience huh? Not really. Inca Rail touts their 360 Experience. Our experience was horrible. Inca Rail does not offer a way for customers to choose their own seats. Once you book your reservations you're assigned seats. We had seats 48 and 49 on the...More

Thank KikiFlorida
Inca R, Director de Relaciones con Clientes at Inca Rail, responded to this reviewResponded yesterday

Dear KikiFlorida, We appreciate the time that you took to write this comment from your latest experience. It is very important for us your opinion, and we would like to extend a sincere apology for the inconvenience experienced during the boarding process. We will share...More

Reviewed 4 days ago

Inca Rail as a business needs to work more in their customer service, better food, and cleanliness with the seating areas.More

Review collected in partnership with this attraction
Thank blueskyrush777
Inca R, Director de Relaciones con Clientes at Inca Rail, responded to this reviewResponded yesterday

Dear Blueskyrush777, We appreciate the time that you took to write this comment from your latest experience. We would like to extend a sincere apology for the inconvenience experienced during your trip on board. We will share your feedback with our management team to ensure...More

Reviewed 4 days ago

The train from Machu Picchu back to Cusco is an amazing journey along the banks of the Urubamba River. Affording plenty of windows for viewing and comfortable seats, the trip is one of pure enjoyment. Scenery is spectacular and not to be missed. On board...More

Thank pussycat72016
Reviewed 6 days ago

The way to get to Machu Picchu is a kind of modern adventure because we don't need to walk in the jungle like Inka people.More

Review collected in partnership with this attraction
Thank ismarmagalhaes
Inca R, Director de Relaciones con Clientes at Inca Rail, responded to this reviewResponded 2 days ago

Dear ismarmagalhaes, Thanks for your comments about your last trip on board. We are glad to know that we were able to provide you a beautiful experience and that you enjoyed your time in our train. We sincerely hope you have the opportunity to visit...More

Reviewed 1 week ago

The counter is very kind and professional. But the check-in information is not very clear. The service on the train is good!More

Review collected in partnership with this attraction
Thank arieltai
Inca R, Director de Relaciones con Clientes at Inca Rail, responded to this reviewResponded 3 days ago

Dear Arieltai, Thank you very much for your commentaries!! We are happy to hear that you enjoyed your trip to Machu Picchu and you were satisfied with the Inca Rail experience. We are working everyday to bring the best service. We hope to have you...More

Reviewed 1 week ago via mobile

We were on the panorama view train to Agua Calientes. Easy boarding process, prompt departure. Even had refreshments on board.

Thank Karin-goblue
Inca R, Director de Relaciones con Clientes at Inca Rail, responded to this reviewResponded 4 days ago

Dear Karin, Many thanks for taking the time to share your comments. We are glad to know that you have enjoyed our services, hope you have great pics from your trip. BEst regards, The Inca Rail Team

Reviewed 1 week ago via mobile

A two hour meander following the river valley. Wonderful views of snow covered mountains and some impressive Inca ruins along the wayMore

Thank seattaxi
Inca R, Director de Relaciones con Clientes at Inca Rail, responded to this reviewResponded 3 days ago

Dear Seattaxi, Thank you for taking the time to share your experience. We are glad to know that you enjoyed the service and the beautiful views of the mountains! We are sure you took good photos! Hope you can visit us again in the near...More

Reviewed 1 week ago via mobile

Very nice ride with a beautiful view. Ticket are easy to understand. Good service and some drinks included in the price.More

Thank Bos_DK
Inca R, Director de Relaciones con Clientes at Inca Rail, responded to this reviewResponded 4 days ago

Dear Bos_Dk, Many thanks for share your comments. We are glad to know that you have had a very good experience on board our trains. We hope you have great pictures of your ride on board and the beautiful views along the way. Best regards,...More

Reviewed 1 week ago via mobile

Hi, Here are the facts we lived on august 1st 2018. If you don’t want read it all, go below to the “”worst of it in capital letters part’m. I believe it’s a good reason to never book with inca rail. First we thought we...More

1  Thank Jonathan B
Inca R, Director de Relaciones con Clientes at Inca Rail, responded to this reviewResponded 1 week ago

Dear Jonathan, We are sorry about this bad experience. Kindly note that unfortunately, we have we have had a not usual operational problem due to the 31st July incident. We understand your discomfort, and please note that our after-sales service will contact you to help...More

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Questions & Answers
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Miamibeli
22 April 2018|
Answer
Response from DianneM92 | Reviewed this property |
Hi there, we just returned from a Peru trip and used Inca Rail for both the Olly to MP & MP to Cusco routes. We loved the Vistadome (our 2nd time on it) but really regretted using the bus service portion. The train loads on... More
0
Votes
nsr800
15 May 2017|
AnswerShow all 2 answers
Response from Haris N | Reviewed this property |
No, it doesn't matter which ticket office you buy it from. We booked it online, and got our tickets from the Cusco office, although our train was from Ollantaytambo.
0
Votes
Ana S
8 April 2017|
AnswerShow all 2 answers
Response from Inca R | Property representative |
Hi, please visit our website, there you'll find all the information that you're looking for.
1
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