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PeruRail - Titicaca

Av. Pachacuteq s/n | Distrito de Wanchaq, Cusco 5184, Peru
+51 84 581400
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Review Highlights
Andean explorer

Trip from Arequipa to Cusco. First of all I want to commend the exemplary staff on the train. We... read more

Reviewed 6 July 2017
Ssumner11
,
Arlington, Texas
Trip from Machu Pichu was amazing!

The journey to Machu Pichu was focussed on the scenery and the anticipation. Travelling back... read more

Reviewed 5 June 2017
Linda P
,
Leek, United Kingdom
Read all 1,941 reviews
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Enjoy the beautiful Andean landscape of Peru on board of a luxury and magical way to travel between Cusco and the Lake Titicaca. Travelling in the PeruRail Titicaca Train is a unique experience, a route between mountains, clouds, snow-capped mountains and puna finishing in the majestic Lake Titicaca. Its coaches involve you in an environment extremely decorated with the elegant style of Pullman trains of the decade of 1920. Its tourist shows, the 5-fork lunch, dining cars, observatory-bar car outdoors, among other attractions.
  • Excellent64%
  • Very good21%
  • Average8%
  • Poor3%
  • Terrible4%
Travellers talk about
“andean explorer” (162 reviews)
“observation car” (165 reviews)
“train ride” (107 reviews)
LOCATION
Av. Pachacuteq s/n | Distrito de Wanchaq, Cusco 5184, Peru
CONTACT
Website
+51 84 581400

Similar Things to Do in Cusco

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11 - 20 of 1,054 reviews

Reviewed 6 July 2017

Trip from Arequipa to Cusco. First of all I want to commend the exemplary staff on the train. We were greeted by name from everyone including the manager on down. We arrived 5+ hours early and my daughter suffering from the altitude was allowed to...More

2  Thank Ssumner11
PeruRail, CM PeruRail at PeruRail - Titicaca, responded to this reviewResponded 12 August 2017

Dear Ssummer11, Thank you for your kind words. It is a true pleasure to read that you and your daughter have enjoyed your trip on board and that our team have created memorable experiences that you have taken back home. We are looking forward to...More

Reviewed 5 June 2017

The journey to Machu Pichu was focussed on the scenery and the anticipation. Travelling back promised a three hour trip in the dark and I was armed with my book and crosswords. However, after the snack was served PeruRail had other ideas. The dancing and...More

2  Thank Linda P
PeruRail, CM PeruRail at PeruRail - Titicaca, responded to this reviewResponded 9 June 2017

Dear Linda P, Thank you for sharing your experience with us. We are very glad to know that you enjoyed our entertainment on board. We think in every detail in order to make your journey, a unique and special one. We hope to see you...More

Reviewed 29 May 2017 via mobile

We took the train from Cusco to Machu Pichu. The train is clean and comfortable. They served a sandwich lunch and they were very punctual.

Thank 750anajp
PeruRail, CM PeruRail at PeruRail - Titicaca, responded to this reviewResponded 12 June 2017

Dear 750anajp, Thank you for sharing with us your experience of your trip to Machu Picchu. We hope to have met your expectations and we look forward to seeing you again soon. Greetings! The PeruRail Team

Reviewed 25 May 2017

I tried a few times to buy tickets online and everything was rejected. The call center number is often down, the chat function on the site doesn't work either. I was finally able to purchase the tickets, but I found almost $400 in additional charges...More

1  Thank TVTrav
PeruRail, CM PeruRail at PeruRail - Titicaca, responded to this reviewResponded 12 June 2017

Dear TVTrav, Thank you for your comments. We are sorry for the inconvenience regarding the online ticket acquisition process. We are looking into this matter so this doesn’t happen again. Greetings, The PeruRail Team

Reviewed 25 May 2017 via mobile

I traveled from Ollantaytambo to Machu Picchu and it was a great experience. The Windows were large enough to capture great photos. The staff was very helpful in ensuring that I got off at the right stop.

1  Thank Jenniferleigh95
PeruRail, CM PeruRail at PeruRail - Titicaca, responded to this reviewResponded 12 June 2017

Dear Jenniferleigh95, We are glad to know that your experience on board of our train was a great one. We hope you took back home a great anecdote. We will continue working on improving to give you the best service. Greetings! The PeruRail Team

Reviewed 16 May 2017

Apparently you have to be VERY careful when buying online! My Paypal was charged and no tickets were issued. When I called (because they didn't reply mi emails) and after waiting on the line for like 10 minutes.... They tell me that they will refund...More

1  Thank To B
PeruRail, CM PeruRail at PeruRail - Titicaca, responded to this reviewResponded 4 July 2017

Dear To B, Thank you for sharing your comments. We are sorry to know you had that inconvenience with your online purchase. Please let us know if your problem was solved and if you need further assistance. Best regards, The PeruRail Team

Reviewed 15 May 2017 via mobile

PeruRail now owes me over $800 due to charges that "failed" to generate tickets on their site. They have no record of the tickets or charges but have extracted payments from my account and are refusing to take calls regarding refunds!! I finally received an...More

1  Thank Erin W
PeruRail, CM PeruRail at PeruRail - Titicaca, responded to this reviewResponded 4 July 2017

Dear Erin W, We are terribly sorry about the problems you had buying tickets in our website. We are working hard to solve these inconveniences. Please, let us know if your problem was solved and if you need further assistance. Our kind regards, The PeruRail...More

Reviewed 15 May 2017

Traveling to and from Aguas Calientes arranged by the trekking company we signed up with and they set up the whole thing. All we needed was show up at the right car at the right time. I have to say that traveling via the Peru...More

1  Thank ToniLuvsScuba
PeruRail, CM PeruRail at PeruRail - Titicaca, responded to this reviewResponded 4 July 2017

Dear ToniLuvsScuba, We are so happy to know you had an amazing trip with us. Cusco landscapes are simply breathtaking, and we are sure you didn’t want to miss the beautiful things to see! We hope you can join us again some other time. We...More

Reviewed 11 May 2017 via mobile

They sure know how to cheat the tourists! It was a nice train but we were too exhausted from hiking to enjoy it.More

Thank Lauren H
PeruRail, CM PeruRail at PeruRail - Titicaca, responded to this reviewResponded 4 July 2017

Dear Lauren H., Thank you for taking the time to tell us about your experience in our train. We are sorry to know that you were not completely satisfied with our service. We will keep on working to make every aspect of PeruRail a great...More

Reviewed 8 May 2017

My nephew engaged in a conversation with Alfredo ( an employee) as we all waited for the train at the Poroy Station to start our adventure. Much to our surprise, he guided the 6 of us to the end car for our trip to Aguas....More

1  Thank chinajew
PeruRail, CM PeruRail at PeruRail - Titicaca, responded to this reviewResponded 12 June 2017

Dear chinajew, Thank you for choosing us for your trip to Machu Picchu. We were thrilled to have you on board! We work very hard to give our passengers the best experience. We will let our crew know about the great work they are doing....More

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Questions & Answers
barbara_gane1111
10 August 2017|
AnswerShow all 6 answers
Response from LADYRAWDON | Reviewed this property |
Belmond are the owners of the train now and the old lake titicaca train perurail no longer runs, but Peru rail is owned by Belmond, so you might be able to get a cheap day travel ticket on another line. Suggest you ring... More
0
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burke2017
3 July 2017|
AnswerShow all 10 answers
Response from Jan K | Reviewed this property |
Casual is fine
0
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Txamber
10 April 2017|
AnswerShow all 5 answers
Response from AdventurePhiles | Reviewed this property |
We rode the Andean Explorer On March 1 and the experience was definitely luxury and fabulous. It was about 10 hours as I recall. The time passes quickly, between meals and the fun of the music and fashion shows that they... More
1
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