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Piedra de Agua Fuente Termal & Spa

Paseo de la Guadalupana S/N | Banos - Cuenca, Cuenca 010150, Ecuador
+593 7-289-2496
Website
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Review Highlights
Well average is still a good description of the place

The location looks great on photos but the real experience was absolutely over crowded. It's... read more

Reviewed 2 weeks ago
Yago1_com
,
Samaipata, Bolivia
via mobile
Good facility and thermal water.

Went there on a Monday morning by bus (no 12) maybe around lunch hours and there were not many... read more

Reviewed 3 weeks ago
Cobaltbluesantafe
via mobile
Read all 357 reviews
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Overview
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Piedra de Agua - Fuente Termal y Spa is a modern and complete thermal tourism center located 10 minutes from downtown Cuenca - Ecuador. Built almost entirely from limestone rock of volcanic origin carved out of the same location, Piedra de Agua combines stone, glass and wood in its clean and modern architecture to achieve delicate and comforting spaces. Our main attractions are our THERMAL WATER of volcanic origin and a series of related services which include volcanic mud treatments, vaporized massages, steam baths, contrast baths, box steam baths and more. Our guests can take full advantage of the world renowned medicinal and healing properties of natural thermal water in a place specifically designed to relieve stress and find peace and serenity.
  • Excellent63%
  • Very good26%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“red mud” (27 reviews)
“steam box” (21 reviews)
“mud bath” (26 reviews)
Open Now
All hours
Hours Today: 06:00 - 22:00
Suggested Duration: 2-3 hours
LOCATION
Paseo de la Guadalupana S/N | Banos - Cuenca, Cuenca 010150, Ecuador
CONTACT
Website
+593 7-289-2496
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Reviews (357)
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1 - 10 of 357 reviews

Reviewed 2 weeks ago via mobile

The location looks great on photos but the real experience was absolutely over crowded. It's clearly something they try to achieve and from a customer point of view makes it a very average shopping mall style experience you have to pay entry to get there....More

Thank Yago1_com
RelacionesPublicasEK, Director de Relaciones Públicas at Piedra de Agua Fuente Termal & Spa, responded to this reviewResponded 1 week ago

We are sorry that your experience has not been totally to your liking, we are working on our service improvement project with our new underground Spa, with more space and more staff to attend. We hope you come back to visit us in August, the...More

Reviewed 3 weeks ago via mobile

Went there on a Monday morning by bus (no 12) maybe around lunch hours and there were not many people. I took the circuit which was $35 and enjoyed various bath treatment, such as turkish sauna, red mud, blue mud, under cave contrast bath and...More

Thank Cobaltbluesantafe
RelacionesPublicasEK, Director de Relaciones Públicas at Piedra de Agua Fuente Termal & Spa, responded to this reviewResponded 2 weeks ago

Dear Cobalt, we appreciate your comment and appreciation of our services and facilities, we love to know that your experience has been incomparable. We hope that if you return to Ecuador visit us again.

Reviewed 4 weeks ago via mobile

We had a wonderfully relaxing and tranquil day at Piedra del Agua. The place is beautiful with lots of different pools and spa options. We had a very enjoyable massage too.

Thank Maria W
RelacionesPublicasEK, Director de Relaciones Públicas at Piedra de Agua Fuente Termal & Spa, responded to this reviewResponded 4 weeks ago

Dear Maria W, we appreciate your comment and appreciation of our services and facilities, we love to know that your experience has been incomparable. We hope that if you return to Ecuador visit us again.

Reviewed 18 May 2017

If you are visiting Cuenca, Ecuador, you must visit Piedra de Agua Fuente Thermal & Spa. It is not only a beautiful spot on top of a hot springs, but they have a beautiful pool, massage treatment and you can get in a hot spring...More

Thank Hector S
RelacionesPublicasEK, Director de Relaciones Públicas at Piedra de Agua Fuente Termal & Spa, responded to this reviewResponded 19 May 2017

Dear CWonsey, we appreciate your comment and appreciation of our services and facilities, we love to know that your experience has been incomparable. We hope that if you return to Ecuador visit us again.

Reviewed 11 May 2017

Having been to a couple of spas in Cuenca, this was by far the best. The decor is lovely and well-designed, there are lots of different spa treatments and the service is excellent. I'd recommend doing the spa circuit, which involves rotating through a series...More

Thank anzese
RelacionesPublicasEK, Director de Relaciones Públicas at Piedra de Agua Fuente Termal & Spa, responded to this reviewResponded 12 May 2017

We appreciate your recommendation and esteemed preference Anzese, we hope that in a next visit you will be encouraged to try our massages or masks of volcanic mud.

Reviewed 8 April 2017

we had a great time here,covered in 2 types of mud,steam baths cold pools ,volcanic showers. Not enough towels provided at the end for a shower to really try to get the mud off. Bring soap as well and use older swim wear and bring...More

Thank mailer53
RelacionesPublicasEK, Director de Relaciones Públicas at Piedra de Agua Fuente Termal & Spa, responded to this reviewResponded 10 April 2017

Dear Mailer It is a pleasure to know that during your visit you enjoyed a pleasant Spa experience, please let us know your towel recommendations in order to improve our service.

Reviewed 5 March 2017 via mobile

Easy to reach from the centre of Quincke via bus or taxi. The boss is only $.25. Bring a bathing suit and maybe some sandals to get around on the sharp rocks. Otherwise everything you need is provided. The spa package includes not only the...More

Thank Ian G
RelacionesPublicasEK, Director de Relaciones Públicas at Piedra de Agua Fuente Termal & Spa, responded to this reviewResponded 6 March 2017

Good morning dear Ian, it is a pleasure to know that in our facilities you could live a unique Spa experience, we hope you can return to visit us for the pleasure of attending it again.

Reviewed 4 March 2017

TL;DR: we went on a holiday, which was a huge mistake. We paid a lot for a very sub-par experience. They let in way too many people and had way too little staff. Our first mistake was traveling over carnaval weekend and thinking we might...More

4  Thank Chama6
RelacionesPublicasEK, Gerente at Piedra de Agua Fuente Termal & Spa, responded to this reviewResponded 16 March 2017

Dear Sarah It is a pleasure to get your comments to help us improve day by day, our online sales process was on February 12, same that we sent the invoice and the instructions to make the reservation, giving you the option to choose the...More

Reviewed 27 February 2017

Jumped the city bus from Downtown Cuenca and 20 minutes and 25 cents later we were dropped off a block and a half from the Banos Hot Springs. This facility is top notch with, mud baths, steam room, saunas, several pools and a wonderful restaurant....More

1  Thank Blaine S
RelacionesPublicasEK, Director de Relaciones Públicas at Piedra de Agua Fuente Termal & Spa, responded to this reviewResponded 1 March 2017

Dear Blaine, it is a pleasure to have a unique spa experience, thank you for your opinion and we hope you will be back very soon as you mention it, to re-take care of it.

Reviewed 15 February 2017

In 2016, after a stressful year and a wet autumn abroad, I was in much need of some time to relax. I knew I had to book a spa circuit at Piedra de Agua, Fuente Termal & Spa, during my time in Cuenca. I had...More

Thank Cristina C
RelacionesPublicasEK, Director de Relaciones Públicas at Piedra de Agua Fuente Termal & Spa, responded to this reviewResponded 16 February 2017

Dear Carmen, it is a pleasure that after a hard year and a lot of stress has found our Spa experience rewarding, we sincerely hope that we can return to visit again to enjoy all our services.

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Questions & AnswersAsk a question
kmh1993
Do you need a swimsuit or would athletic shorts and a sports bra be acceptable?
14 May 2017|
Answer Show all 5 answers
Response from Lafayette B | Reviewed this property |
Yes, a swimsuit is better, and I think they actually require a swimsuit. Sorry for the delay in responding, enjoy
0
Votes
Rebecca D
What is the price for a massage? Do I have to make a reservation for the massage ahead of time or when I get there?
27 January 2017|
Answer Show all 3 answers
Response from Martha B | Reviewed this property |
I think the price was around $60.00 US Dlls. for 50 min. When I went, everybody at the reception area had a reservation except me, try to be on the safe side. It is a lovey experience.
0
Votes
Rjmontana
Do you have to have a bathing suit? I only have shorts.
16 January 2017|
Answer
Response from MARILYN & LARRY C | Reviewed this property |
shorts seems to be acceptable. Have fun.
0
Votes