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Serenity Spa

Serenity Spa, Nairobi: Hours, Address, Serenity Spa Reviews: 4.5/5

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Serenity Spa

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Serenity Spa
4.5
184
#2 of 47 Spas & Wellness in Nairobi
Health Clubs • Spas
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9:00 AM - 9:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM
Sunday
9:00 AM - 9:00 PM
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About
Situated in Gigiri near the UN, Serenity Spa offers a tranquil sanctuary of peace and serenity away from the noise and bustle of daily life. It is your holistic haven to relax, rejuvenate and realign your mind, body and soul. We offer total wellbeing from top to toe. Our services include massages, facials, manicure, pedicure, scrubs, steam treatments and many signature treatments. We also offer specialist treatments oriented around anti-aging such as micro-needling as well as having our own detox and detox weight loss programs, built by a leading nutritionist in Europe. We can accommodate couple treatments and group bookings. We also offer hair salon services for all. Finish off your relaxation time post treatment in our tropical garden. Finally with our own coffee shop onsite, we can offer you a wide range of smoothies, healthy snacks and other delicious options to enhance your enjoyment at Serenity Spa. We also own Serenity Spa Kitisuru if more convenient for you.
Suggested duration
1-2 hours
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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Address
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.5
184 reviews
Excellent
150
Very good
24
Average
1
Poor
3
Terrible
6
Breanna J
1 contribution
A relaxing day spent at the spa
This was our first Serenity Spa experience. We are not from the area so spending the morning to early afternoon at the spa was a treat. The receptionist and staff were lovely and customer service was beyond our expectations. Cleanliness and facility was excellent. My partner and I had a couples treatment and spent some time in the gardens afterwards. It was a very relaxing and much needed day whilst on vacation. Would recommend this spa.
Written 8 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chamanenyun
Nairobi, Kenya1 contribution
AMAIZING
Couples
Highly recommended!!! I was very impressed with the treatment (glow up) staff were friendly and the general environment was serene.
Written 8 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nina N
2 contributions
appalling customer service
Solo
This is the most appalling customer service I’ve ever received- booked an appointment and they made a mistake- instead of apologising they first questioned whether I had actually made the appointment. No offer for compensation, no apology and no alternative offered besides telling me to book another time. Totally disgusting behaviour by the receptionist and the person I spoke to. I still have to use voucher in an establishment that I don’t want to go back to. I strongly suggest you train your attendants and look at treating better your clients.
Written 31 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Irene
1 contribution
There was professionalism and the ambience is very relaxing
Solo
I had such a great time at Serenity. They thought through my whole treatment in a way that saved me time but also ensured maximum comfort. Their massage experiences are absolutely amazing, Lucy was a phenomenal therapist!
Written 21 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nairobi, Kenya
1 contribution
A worthwhile experience at Serenity Spa Gigiri!
Solo
First visit to Serenity Spa Gigiri today. Staff were professional and welcoming. My therapist was Celestine, she did a fantastic job with my treatment and is well skilled.I highly recommend her. Additionally, she handles clients exceptionally well, ensuring your comfort at all times. The space is very well set up with a beautiful relaxing ambience. Their products are also top notch, I left with soft supple glowing skin. Very relaxing and refreshing experience. I look forward to a next visit!
Written 27 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nelius M
2 contributions
Amazing!!!!
Solo
I visited Serenity Spa Kitisuru for the first time and OMG never ever experienced such an amazing experience
I had a Body Scrub and my skin felt amazing after that, I had a Body Massage and I honestly did not want it to end.
An amazing experience with Grace who was my Therapist.
Definitely a Repeat Client.
Written 8 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Cameline A
Nairobi, Kenya3 contributions
Outstanding experience and magnificent environment!
This is hands down the best spa experience I have ever had. I went for the summer feeling package and I had the best sleep in a couple of weeks. The therapist (Agnes) was amazing. The environment is very quiet and peaceful making it worth the while. It was my first time visiting and will definitely go back.
Written 5 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sonki Travels
5 contributions
Great
The massage was great .. however I wish they had a scrub for the pacakge included too. and a relaxation time after in a jacuzzi or a bath. The pedicure was good, would have preferred a more relaxed pedicure but It was worth it. I definitely did relax after the massage and my friends and i loved the treatments. For a friends pacakge - rafiki 1 or 2 - maybe a separate area for the manicure and pedicure and relaxation can be given so that they can have their own time together and not bother other clients.
Written 10 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tim A.
2 contributions
Home of tranquility and rejuvenation
Couples
The masseuse is professional and warm and highly trained. Great location, fantastic ambience, best spa so far
Written 8 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sanjida T
New York City, NY7 contributions
Excellent service and ambience and very good value for money
Friends
I and my friend went to the Giggiri branch. We each had the 60 minute deep tissue massage and a facial (illuminate one). The services (staff are well trained and products used are of a very good quality) and the whole ambience of the place were excellent and I thought there was very good value for money. When I am back next in Nairobi, I will definitely be making another appointment with them.
Written 7 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Frequently Asked Questions about Serenity Spa
Serenity Spa is open:
  • Sun - Sat 9:00 AM - 9:00 PM