Arc en Ciel Service
Arc en Ciel Service
4
7:30 AM - 6:00 PM
Monday
7:30 AM - 6:00 PM
Tuesday
7:30 AM - 6:00 PM
Wednesday
7:30 AM - 6:00 PM
Thursday
7:30 AM - 6:00 PM
Friday
7:30 AM - 6:00 PM
Saturday
7:30 AM - 11:30 AM
About
Réservez en ligne votre navette aéroport et profitez de nos tarifs exclusifs web, les moins chers de Nouvelle-Calédonie!
Duration: 1-2 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles329 reviews
Excellent
176
Very good
81
Average
25
Poor
24
Terrible
23

Niki McGovern
2 contributions
5.0 of 5 bubbles
Our incoming flight was delayed a number of times and they communicated to say they were aware of the delay to reassure us they would be there to collect us at the new time.
We left Noumea during difficult and dangerous political turmoil. Our driver safely navigated us through to the airport.
Written 18 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Graeme C
Wellington, New Zealand1 contribution
5.0 of 5 bubbles
Veronica was very knowledgable, caring and great company. She was a very careful driver, and I was priviledged to be the only gust on the tour.
Written 8 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jhgfhsdg
Auckland, New Zealand410 contributions
5.0 of 5 bubbles
Very easy transfer to hotel. Going back took twice as long so check in online. But trip in was excellent and could wait in longe while collecting passengers
Written 27 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jhgfhsdg
Auckland, New Zealand410 contributions
4.0 of 5 bubbles
Took 1. 5 hours to go from Anse Vata to airport - because they picked up a passenger from a very random location - was worried check in would close. But pick up as exactly on time.
Written 27 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Marilyn Mather
Melbourne, Australia138 contributions
5.0 of 5 bubbles
Salatoa (our driver) was amazing! He was friendly, professional, courteous and very informative. As we drove from the airport to our hotel , he pointed out places of interest and answered all of our questions. We have booked this company again for all of our airport transfers. I highly recommend them!
Written 21 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bonjour, Thank you for your kind words! We're delighted to hear that you had a great experience with Salatoa. Your recommendation means a lot to us. We'll make sure to pass on your feedback to him. Warm regards,
Written 23 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Pat-Ian-1
Geelong, Australia30 contributions
5.0 of 5 bubbles
Mar 2024 • Couples
Excellent service. We used Arc en Ciel shared bus transfer from La Tontouta airport to our Noumea apartment in March 2024. A very good and professional service. Very helpful English speaking staff.
We also used an Arc en Ciel private transfer back to La Tontouta airport on our return in early April. On-time pick-up from our apartment with a very efficient and professional driver.
We would certainly use these services again for any future visits to Noumea.
Written 10 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bonjour, Thank you for your feedback! We're delighted to hear that you had an excellent experience with our services. It's great to know that both our shared bus transfer and private transfer met your expectations with professionalism and efficiency. We appreciate your kind words and look forward to welcoming you back for your next stay to Noumea!
Written 11 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jules
Wellington, New Zealand16 contributions
2.0 of 5 bubbles
First of all, Our driver was 30 mins late - pick up time was scheduled for 740am, the bus didn’t arrive till after 8.
No apology or reason given.

As we are boarding the bus, the driver tells us in French he doesn’t have a car seat for our baby. I’ve replied saying I don’t speak French too well and if he could please speak English. His reply was “well that’s your problem”.
He then carries on talking about the missing car seat, making it sound like i did something wrong (although I had mentioned upon booking that we had a baby with us).

He finally lets us board, and drives to the airport.

We arrived past 9am, with literally minutes to spare till bag drop closed and we almost missed our flight.

Considering how expensive is this service, the attitude of the drivers and the delay were absolutely disgusting.

Do yourselves a favour and spend a bit more money on a private transfer. We used private custom when around the island and their service is fantastic.
Written 5 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bonjour, We sincerely apologize for the inconvenience you experienced with our driver's behavior and the delay in your pick-up time. We've addressed the issue with the driver in question and emphasized the importance of clear communication and professionalism. Please understand that not all our drivers are bilingual, which can sometimes pose challenges in conveying detailed explanations to our clients. However, we acknowledge that this should not excuse any lack of courtesy or service. Your feedback is invaluable to us, and we're committed to improving our services to ensure a better experience for all our customers in the future. Thank you for bringing this matter to our attention. Warm regards,
Written 10 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

the travel writer
Auckland Central, New Zealand1,188 contributions
5.0 of 5 bubbles
Mar 2024 • Couples
We used this company for our transfer to the hotel in noumea
they were wonderful
easy to book online
wonderful ground staff
efficient service
we would use them again!!!
Written 1 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bonjour, Thank you so much for your kind feedback! We're thrilled to hear that you had a wonderful experience with our transfer service. We greatly appreciate your compliments on our easy online booking process, wonderful ground staff, and efficient service. We look forward to welcoming you again in the future!
Written 10 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jenz2302
Penrith, Australia697 contributions
1.0 of 5 bubbles
Purchase on Viator as I had difficulty on wifi at my hotel to directly book on their website. It kept glitching for two hours. So, looking thru TripAdvisor, it took me to viator for some reason, and I purchased a ticket. The ticket had no indication of pick-up time from the bus. I message the tour operator a day before my flight. But, I never got an email or reply from Viator. Then this morning I went to reception around 5:50am and he told me that the bus left at 5:20am.

At 7:06am, I got an email reply from Arc en cien. They claim that they sent me an email. I was so irate because I had to book a private taxi for AUD$139.

So, to sum it all. There was no email sent as I checked my primary inbox, spam/junk.

Arc and Viator up your game because not all customers have a local sim and we rely on hotel.

Please have a whatsapp for us to contact Arc en ciel Rep. This will save headaches for customers. This was my April fools day being sent an email a bit too late by Arc to say that they sent me confirmation by email. Well, it's too late for that mate. I never received any email on my inbox.
Written 1 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bonjour, We sincerely apologize for any inconvenience you experienced. After our recent discussions on Messenger, we have promptly issued a refund for your transfer. We understand your frustration regarding the communication issues and acknowledge your suggestions. We want to assure you that we did send the information via email and to your hotel, but unfortunately, you did not receive it. Rest assured, we are taking steps to improve our processes to prevent such occurrences in the future.
Written 10 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gary T
2 contributions
1.0 of 5 bubbles
Mar 2024 • Family
Disgraceful and appalling . TripAdvisor take the money 3 months out and the transfer does not show and am informed it shut months ago. Now stranded at airport as there are NO TAXIS, no cars to hire AND NO OTHER TRANSFERS . Absolute rubbish service.
Written 29 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bonjour, We sincerely apologize for the inconvenience you experienced. However, it seems there might have been a misunderstanding as Arc en Ciel Service does not receive reservations via TripAdvisor, and we are not closed. As the leading transportation company in New Caledonia for the past 42 years, we strive to provide excellent service. We would appreciate further details via email at commercial@arcenciel.nc to resolve this matter promptly.
Written 10 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Arc en Ciel Service - All You Need to Know BEFORE You Go (2024) - Tripadvisor

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