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Address: 204 Jalan Pemancha | Unit 5 - 2nd Floor, Bandar Seri Begawan BS8811, Brunei Darussalam
Phone Number: +673 242 6923
Website
Description:

We are currently the only location in the town centre providing...

We are currently the only location in the town centre providing comprehensive tourist information services - free unbiased travel advice, maps, info booklets, brochures, and more. Where desired, we also cater for tours and travel services. We specialise in rainforest tours based from our very own Sumbiling Eco Village in the Temburong District, as well as numerous other culture, history and general interest tours in and around Brunei. We are also appointed distributors of bus tickets for Kota Kinabalu and Miri in East Malaysia. We also handle full arrangements for those who prefer the peace of mind, including hotel bookings, transfers and activities.

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TripAdvisor Reviewer Highlights

Read all 39 reviews
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    Excellent
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    Very good
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    Average
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    Poor
  • 2
    Terrible
Amazing trip

the people in the office and in the eco village were kindly and helpful in any case. For the trips they have best guides with ears for finding the animals at night. At a day trip... read more

5 of 5 bubblesReviewed 26 August 2016
Franziska D
,
Salzburg, Austria
via mobile
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39 Reviews from our TripAdvisor Community

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Showing 36: English reviews
Canada
Level Contributor
131 reviews
48 attraction reviews
common_n_attraction_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago

I don't think this company is any better than the rest. They run essentially the same tours for the same prices. Like most companies in the service industry, they will tell you what you want to hear in order to get your business. I planned a tour and was told I'd have to pay the single supplement as there was... More 

Helpful?
2 Thank PolepoleGirl
Singapore
Level Contributor
147 reviews
41 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
1 of 5 bubbles Reviewed 27 September 2016 via mobile

I just returned from 2 day / 1 night trip to Sumbiling Ecolodge Village from BorneoGuide.com. On this trip, the owners (husband wife team Leslie and Julia) tried to rip me off. Read on for the details and the context. Sorry it will be a long review. Context: I believe because my trip starts on the afternoon of Day 1... More 

Helpful?
7 Thank roaminjuliet
Lesliechiang, Manager at Borneo Guide - Day Tours, responded to this review

Dear Pamela, Thank you for taking the time in writing, indeed a very long review, of your experience with your package tour booking SEV 03 with our company. Our apologies for the late response as we have to investigate your personal attacks, allegations and claims which is obviously based on your own opinions regarding the experience. It is fact that... More 

Salzburg, Austria
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 August 2016 via mobile

the people in the office and in the eco village were kindly and helpful in any case. For the trips they have best guides with ears for finding the animals at night. At a day trip you have the best local guides for healthy plants. The nature is amazing and powerfull.

Helpful?
1 Thank Franziska D
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 August 2016 via mobile

Host is super friendly as I m vegetarian and budget traveller she made sure she looked after us we had hut next to beautiful river. HIGHLY RECOMMENDED FOR BACKPACKERS WHO LOVE NATURE- Kabir and Francesca

Helpful?
1 Thank Gaurav K
Brunei Darussalam
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 August 2016

I did two day tours with these guys - one to Temburong national park and the other to the water village and mangroves. Both tours were really well organised and ran very smoothly. The guides were enthusiastic and friendly and brought the place to life. People in Brunei are known for their hospitality and that really comes across at Borneo... More 

Helpful?
2 Thank An0n_trvlr
Brunei
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 28 June 2016

A place to relax, retreat, and rejuvenate, highly recommended for team building at the resort, a day trip will be too short to do all the water activities, jungle tracking, gathering food from the jungle and team alignment.

Helpful?
Thank walkingfinger
london
Level Contributor
53 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 11 June 2016 via mobile

We booked a day trip on very short notice over email. Riza helped organise the trip, she responded to emails promptly and efficiently and then the next morning picked us up at our hotel. The day trip to the national park was great fun. Our guide Nazri was very friendly and knowledgeable. He's a great guy and was fun to... More 

Helpful?
1 Thank rachye
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 17 May 2016

Thanks to extremely helpful and kind Riza from Borneo Guide, I managed to get onto the National Park tour with another group, hence reducing cost, although I was a solo traveller. She arranged everything, provided me with a lot of other information about the Country and the Forest itself, and was always patient to answer all my questions - She... More 

Helpful?
Thank Piotr L
Auckland
Level Contributor
18 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 28 April 2016

An exciting boat trip through the maze of waterways from BSB to the park entrance begins the day trip to Ulu Temburong Park. Guide Erick did a great job of answering queries and with a ready sense of humour, made for an enjoyable day. We drove to Borneo Guide's Sumbiling village for morning tea, before hopping in a longboat for... More 

Helpful?
1 Thank GMDNZ
Newcastle upon Tyne, United Kingdom
Level Contributor
64 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 25 March 2016 via mobile

We were recommended to come after asking in Joy Downtown Rest Station. We felt really taken care of from start to finish, everything we could have asked for in a tour. Kenny was a fantastic guide, giving lots of information and not rushing us, it felt very natural. Definitely worth popping in to their office to have a tour you... More 

Helpful?
1 Thank domfrase
Lesliechiang, Owner at Borneo Guide - Day Tours, responded to this review

Thank you Dominic for your review. We are glad you enjoyed your tour and the company of our guide. With best regards, Leslie Chiang Borneoguide More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?