Halongsapa Tours
Halongsapa Tours
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Welcome to our home: Halongsapa Tours! We are family business team of husband and wife. Before starting our own business, Tien, my husband, was an English& Chinese speaking tour guide and I worked at travel company for 8 years. We pride ourselves on the level of service we give to all our guests. From the first contact through to the follow up satisfaction questionnaire on their return, we try to do everything we can to make your next holiday an absolutely brilliant one. Indeed, if there is anything you need at all, please do ask. We specialize for tours in the North of Vietnam, specially Halong Bay, Sapa and Ninh Binh and we believe/ guarantee that we can give the best services to customers We do hope you choose Halongsapa Tours to arrange your trip! I can assure you, you will not be disappointed with our personal and excellent service Owner of Halongsapa Tours Nguyen Hong Cham (Ms)
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
5.0
205 reviews
Excellent
196
Very good
7
Average
0
Poor
1
Terrible
1
Flight_Mode_1965
London, UK13 contributions
Jul 2014 • Family
My family of 2 adults & 2 kids (13 & 11 years) had a magnificent 2 day/1 night trip on Indochina Sails organised by the wonderful Halong Sapa Tours in Hanoi. The cruise was magical. Two luxury rooms on a deluxe boat with brilliant & attentive staff and food to die for. The scenery is breathtaking!
Cham and her husband Tran at Halong Sapa Tours, Hanoi not only organised the boat trip but also a transfer from Hanoi Airport and train tickets from Hue to Da Nang.
Everything went exactly to plan and dealing with Cham by email from the UK was a pleasure.
Tran even dropped us at the airport after our boat trip saving us a trip back into central Hanoi. As we said goodbye & Thank you, he kindly presented us with gift from him & his wife! A very personal touch!
If you are visiting Northern Vietnam and want a professional, honest & reliable agent to take care of all your travel needs, look no further than the brilliant Halong Sapa Tours.
Cham and her husband Tran at Halong Sapa Tours, Hanoi not only organised the boat trip but also a transfer from Hanoi Airport and train tickets from Hue to Da Nang.
Everything went exactly to plan and dealing with Cham by email from the UK was a pleasure.
Tran even dropped us at the airport after our boat trip saving us a trip back into central Hanoi. As we said goodbye & Thank you, he kindly presented us with gift from him & his wife! A very personal touch!
If you are visiting Northern Vietnam and want a professional, honest & reliable agent to take care of all your travel needs, look no further than the brilliant Halong Sapa Tours.
Written 4 September 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sirslinkalot
Aspen, CO4 contributions
Nov 2015 • Couples
My newlywed Wife and myself went on a 4 day tour of Sapa and Halong Bay organized by Halongsapa tours and it was definitely a highlight of our stay in Vietnam.
Not only was our trip flawlessly organized from start to finish, but it also included airport pickups to and from our hotel/s.
Ms Cham(owner of Halongsapa Tours) had given us recommendations for our hotels in Sapa and our Halong Bay tour operator and both turned out to be fantastic. We stayed at the Sapa Eden hotel on our two day trek in Sapa and the hotel was in a great location and the staff there were very energetic, polite and helpful.
We ended up with on the hike with a great group of people and became friends fast. The guides were first rate and the itinerary well designed. The scenery in the area is absolutely stunning.
Our travel to Sapa on the overnight train was really fun and only enhanced the experience.
In-between our Sapa and Halong Bay trips we stayed at Ms Chams place, where we had a room and place to shower before we were picked up for our Halong Bay trip. Ms Cham greeted us in the morning with an amazing home cooked breakfast (one of the best we had anywhere in Vietnam) and supplied us with fruit and water for the ride to Halong Bay.
we ended up choosing the Calypso Cruiser for our Halong Bay experience and it was a great choice. There are literally hundreds of cruise operators to Halong Bay, and we had read of horror stories of some of the boats and itineraries being nothing like what people had expected when they booked. Upon Ms Chams recommendation the Calypso Cruiser was exactly what we expected and more.
The guide - Kent, was quite the character, and a very experienced, humorous and engaging guide.
The boat was immaculate, and the rooms were spacious, elegant and clean. The food was delicious and the bay itself is stunning. We again were lucky to meet some great people on the boat and could not have been happier with the service.
Overall we highly recommend Halongsapa tours if you are visiting Hanoi and wish to get out and visit these two beautiful areas. Organizing everything on your own can be difficult in Vietnam and Ms Cham made this trip a very seamless and amazing experience.
Not only was our trip flawlessly organized from start to finish, but it also included airport pickups to and from our hotel/s.
Ms Cham(owner of Halongsapa Tours) had given us recommendations for our hotels in Sapa and our Halong Bay tour operator and both turned out to be fantastic. We stayed at the Sapa Eden hotel on our two day trek in Sapa and the hotel was in a great location and the staff there were very energetic, polite and helpful.
We ended up with on the hike with a great group of people and became friends fast. The guides were first rate and the itinerary well designed. The scenery in the area is absolutely stunning.
Our travel to Sapa on the overnight train was really fun and only enhanced the experience.
In-between our Sapa and Halong Bay trips we stayed at Ms Chams place, where we had a room and place to shower before we were picked up for our Halong Bay trip. Ms Cham greeted us in the morning with an amazing home cooked breakfast (one of the best we had anywhere in Vietnam) and supplied us with fruit and water for the ride to Halong Bay.
we ended up choosing the Calypso Cruiser for our Halong Bay experience and it was a great choice. There are literally hundreds of cruise operators to Halong Bay, and we had read of horror stories of some of the boats and itineraries being nothing like what people had expected when they booked. Upon Ms Chams recommendation the Calypso Cruiser was exactly what we expected and more.
The guide - Kent, was quite the character, and a very experienced, humorous and engaging guide.
The boat was immaculate, and the rooms were spacious, elegant and clean. The food was delicious and the bay itself is stunning. We again were lucky to meet some great people on the boat and could not have been happier with the service.
Overall we highly recommend Halongsapa tours if you are visiting Hanoi and wish to get out and visit these two beautiful areas. Organizing everything on your own can be difficult in Vietnam and Ms Cham made this trip a very seamless and amazing experience.
Written 3 December 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ariwahn
Seminyak, Indonesia67 contributions
Oct 2013 • Couples
Obviously the choice of tour operators is bordering on overwhelming and trying to find one in a foreign country is generally met with slight cynicism and understandably so, with both negative and positive reports seemingly flowing freely. For us, this was our Honeymoon and we were leaving nothing to chance as everything had to be as close to perfect as humanly possible!
In my personal opinion, in all my years of travelling and using tour operators I honestly have never met someone so open, honest and accommodating as Ms. Cham and her husband from Halongsapa tours. The correspondence between us was prolific to say the least, with some 30 emails exchanged before we finalised our tour and paid our bill. Every single email was answered dutifully and objectively and no question however minor or mundane was washed over.
We were provided with objective comparisons between Halong Bay Junks, trains vs planes, hotels and indeed pretty well every aspect of travelling in Vietnam was eventually covered and it really is testament to Ms. Cham's patience and high level of customer service that our experience of Vietnam and its people is one which will remain fondest in our memories.
I even managed to wash my passport 3 days prior to our Honeymoon (not a good start i know!!) and the resulting last minute cancellations and alterations to tours and visa's, and of course the panic that went with it, was met with a cool compassion i've rarely experienced and turned what could have well been a disaster into a mere uncomfortable hurdle!
Even after everything Ms. Cham had done for us, she took yet another unexpected step above the rest, by meeting us at our hotel after our Halong Bay tour and we were gifted with a beautiful present to celebrate our marriage. Such an amazing gesture by such an incredible person.
I really can't recommend Halongsapa Tours enough, and I know from our experience that you will not be disappointed.
In my personal opinion, in all my years of travelling and using tour operators I honestly have never met someone so open, honest and accommodating as Ms. Cham and her husband from Halongsapa tours. The correspondence between us was prolific to say the least, with some 30 emails exchanged before we finalised our tour and paid our bill. Every single email was answered dutifully and objectively and no question however minor or mundane was washed over.
We were provided with objective comparisons between Halong Bay Junks, trains vs planes, hotels and indeed pretty well every aspect of travelling in Vietnam was eventually covered and it really is testament to Ms. Cham's patience and high level of customer service that our experience of Vietnam and its people is one which will remain fondest in our memories.
I even managed to wash my passport 3 days prior to our Honeymoon (not a good start i know!!) and the resulting last minute cancellations and alterations to tours and visa's, and of course the panic that went with it, was met with a cool compassion i've rarely experienced and turned what could have well been a disaster into a mere uncomfortable hurdle!
Even after everything Ms. Cham had done for us, she took yet another unexpected step above the rest, by meeting us at our hotel after our Halong Bay tour and we were gifted with a beautiful present to celebrate our marriage. Such an amazing gesture by such an incredible person.
I really can't recommend Halongsapa Tours enough, and I know from our experience that you will not be disappointed.
Written 3 September 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tassie2travellers
Hobart, Australia4 contributions
Apr 2015 • Couples
Went with Ms Cham to organise a Halong Bay cruise based on previous reviews but was disappointed with the lack of responses to my emails and found the experience very frustrating. I frequently had to resend emails after waiting a few days without a reply from her. Halongsapa tour emails did eventually give me the information I required but the response was curt. This was contrary to all other hotels and tour companies in Vietnam who replied with the utmost expediency and with a lovely welcoming tone. The final payment procedure was very unprofessional and a receipt was not forthcoming. I would be hesitant to recommend this company to anyone.
Written 28 May 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clare Dale
Ripon, UK23 contributions
Oct 2015 • Friends
Booked Sapa and Halong Bay with this company. Very professional, organised everything for us to perfection including putting us on the train and then picking us up off the night train at 5am and taking us to their home to have a shower and an amazing breakfast before putting us on the bus to Halong Bay. Got a free upgrade onto the Valentine boat which was amazing. In Sapa we were treated like royalty. Clearly Halongsapa tours is very well regarded and respected. Highly recommend and thank you for an amazing trip. We didn't have to worry about a thing it was all taken care of. Many thanks, Clare Green
Written 27 October 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Northernblondeabroad
Huddersfield, UK677 contributions
Sept 2015 • Couples
If there was 6 stars this company would get it! The service is totally impeccable!
I booked our Halong Bay cruise (see separate review for the cruise) through the tour company, they gave us lots of options and highlighted to us which cruises were recommended, we ended up going with Oriental Sails.
I booked the cruise quite a few months before we travelled and paid a deposit and the rest was paid on the day. The lady I was dealing with was called Cham and throughout my research for our trip to Vietnam she was amazing! She helped me answer lots of questions, even questions that were nothing to do with the cruise and she even translated a few things for me from the Vietnamese railway website!
The driver picked us up from the airport a few days before the cruise and took us to the hotel, the car was clean, modern and with air con and the driver was polite and helped us with our bags.
On our trip out of Hanoi they arranged a taxi for us and Cham's husband helped us with our bags from the taxi to the train, he even helped us find the correct train and helped us into our cabin and made sure we were settled and ready for our 12 hours train ride to Hue!
I really can not recommend this company enough! Fabulous service and I shall be recommending them to everyone!
I booked our Halong Bay cruise (see separate review for the cruise) through the tour company, they gave us lots of options and highlighted to us which cruises were recommended, we ended up going with Oriental Sails.
I booked the cruise quite a few months before we travelled and paid a deposit and the rest was paid on the day. The lady I was dealing with was called Cham and throughout my research for our trip to Vietnam she was amazing! She helped me answer lots of questions, even questions that were nothing to do with the cruise and she even translated a few things for me from the Vietnamese railway website!
The driver picked us up from the airport a few days before the cruise and took us to the hotel, the car was clean, modern and with air con and the driver was polite and helped us with our bags.
On our trip out of Hanoi they arranged a taxi for us and Cham's husband helped us with our bags from the taxi to the train, he even helped us find the correct train and helped us into our cabin and made sure we were settled and ready for our 12 hours train ride to Hue!
I really can not recommend this company enough! Fabulous service and I shall be recommending them to everyone!
Written 24 September 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JSTan1234
Penang, Malaysia18 contributions
Sept 2015 • Friends
I hv booked Halong Bay Oriental Sails cruise tour/Sapa train ticket/Trang An tour with them.The tour package price is reasonable. They arranged everything well, fetch us from airport/ to train station/ provide place for us to rest & breakfast without any extra charges. I got nothing to complain about the tours. They are excellent and above my expectation.
Thank you Ms Cham & Mr Tien for giving us a wonderful memories in our Hanoi trip. They are very nice, generous, sincere & helpful person.
Thank you Ms Cham & Mr Tien for giving us a wonderful memories in our Hanoi trip. They are very nice, generous, sincere & helpful person.
Written 23 September 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Keith T
Singapore, Singapore18 contributions
Sept 2015 • Friends
It is a really simple business run by Cham and her husband. Both speak fairly good english and they are extremely helpful and totally define what it means by going the extra mile. Even when you are not using their services, they will give you information that you will need. But, who will not use their services? Their prices are very competitve and offered many free services like picking up from the airport and showwering as well as breakfast. I booked my Sapa train as well as my Halong Bay Cruise with them. I got a free upgrade from 3 Star Cruise to a 5 Star Cruise for some reason which I am not sure. :D After coming back from Halong Bay, to prevent us from getting scammed by the local taxis, they booked and PAID for us the cab fare in advance. It is just too great to be true. Book with them and have no regrets.
Written 18 September 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
martasubram
Madrid, Spain20 contributions
Aug 2015 • Family
From the first moment I wrote Cham to ask about information, she has been helping me to organize my travel to Vietnam more than trying to sell the services of her company. Cham and Tien make everything easy and take care of anything you can need. It was like having your own family in Hanoi. They found solutions for transfers, suitcases, train tickets... They don't seem to be a company to earn money, but friends helping you to make your holidays as happy and easy as possible. Our Halong Bay trip was an unforgettable experience, but also meeting them was beatiful
Written 14 September 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DAMHertfordshire
Hertfordshire, England205 contributions
Jul 2015 • Couples
We booked a tour to Halong Bay through Halongsapa Tours and wished we had booked more through them. They were very efficient in replying to emails, in arriving on time for collections and ensuring we understood what was going on.
The tour we booked was very reasonably priced and I did worry about what we might be getting but we had a beautiful boat, wonderful food and excellent service.
I would highly recommend them to anyone.
The tour we booked was very reasonably priced and I did worry about what we might be getting but we had a beautiful boat, wonderful food and excellent service.
I would highly recommend them to anyone.
Written 9 September 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cham - this is Gill. Can you please send me booking form for the Oriental Sails cruise on 2 September 2017 (2 pax).
Written 7 August 2017
Do they do any of the cruises they do for Bai tu Long bay instead of Halong?
Written 3 September 2016
hi HB sara...just saw this. i would suggest if you haven't done so already, to contact them through their website. if you don't hear back, re-send, emails sometimes get lost en route. Ms Cham, the owner, is very helpful and responsive.
Written 25 October 2016
How do you know the dates tours leave - I can't find it on the website?
Written 23 July 2016
I had booked a Halong Bay tour through Booking website - and then checked with Halongsapa Tours who were a bit cheaper for the same cabin type, as well as offering free airport pick up and drop off, and free Visa On Arrival. They were excellent to deal with via email.
Well worth making the contact.
Written 26 July 2016
When you check their website, you will see a "special" for at least one tour. That is always a really good deal. Otherwise, look at the different tours (different hotels/number of days/etc.) to see which fits your needs. Remember for most of the tours, meals are also included!
Written 21 August 2015
I have tried to reach out to them a few times in the last two weeks via email and via their website. Did you experience difficulty receiving an email reply? My trip is not until October, so perhaps that plays a part in the response email delay?
Written 15 March 2015
I had used their services and they replied emails promptly say within half an hour. They are really reliable and trustworthy.
Written 16 March 2015
Sorry no surfing in Halong Bay to my knowledge.
Written 14 February 2015
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