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    Lily's Travel Agency

    594 Reviews
    #61 of 871 Tours in Hanoi
    Sightseeing Tours, Day Trips, Tours
    18 Ngo Huyen street, Hoan Kiem District, Hanoi 100000, Vietnam
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    Review Highlights
    “Reliable and honest! Highly recommended!”

    We were worried when it came to picking the right agency for our tour in Vietnam because we've read... read more

    Reviewed yesterday
    Hutcher910
    ,
    Malaysia
    “Trekking in sapa”

    Hello we booked with the agency because of the rate to do trekking in sapa and sleeping in homestay... read more

    Reviewed 2 days ago
    Ghada F
    ,
    Laval, Canada
    via mobile
    Read all 594 reviews
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    We offer quality and honest advices, reasonable prices and many options to visit Vietnam. Whether you are a backpacker looking for an affordable experience, or honeymooners looking to splurge on a vacation, Lily's Travel Agency has it all!

    About Lily's Travel Agency

    We offer quality and honest advices, reasonable prices and many options to visit Vietnam. Whether you are a backpacker looking for an affordable experience, or honeymooners looking to splurge on a vacation, Lily's Travel Agency has it all!
    5.0
    594 reviews
    • Excellent90%
    • Very good7%
    • Average1%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “halong bay” (167 reviews)
    “honest advice” (8 reviews)
    “open bus ticket” (12 reviews)
    Suggested Duration: 1-2 hours
    LOCATION
    18 Ngo Huyen street, Hoan Kiem District, Hanoi 100000, Vietnam
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    Reviews (594)
    Traveller rating
    Traveller type
    Time of year
    Language
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    All reviews
    "halong bay"
    in 167 reviews
    "honest advice"
    in 8 reviews
    "open bus ticket"
    in 12 reviews
    "book trips"
    in 5 reviews
    "sapa tour"
    in 18 reviews
    "sa pa"
    in 15 reviews
    "overnight bus"
    in 5 reviews
    "great agency"
    in 5 reviews
    "free water"
    in 7 reviews
    "phong nha"
    in 6 reviews
    "ha long bay tour"
    in 9 reviews
    "excellent service"
    in 19 reviews
    "day trip"
    in 24 reviews
    "via email"
    in 11 reviews
    "went smoothly"
    in 9 reviews
    "home stay"
    in 9 reviews
    "airport transfer"
    in 8 reviews
    Filter

    1 - 10 of 498 reviews

    Reviewed yesterday
    Reliable and honest! Highly recommended!

    We were worried when it came to picking the right agency for our tour in Vietnam because we've read many other reviews on TripAdvisor. Lily knew our worries and was very patient in explaining things to us. Before coming to Lily, we had been to...More

    Ask Hutcher910 about Lily's Travel Agency
    Thank Hutcher910
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 2 days ago via mobile
    Trekking in sapa

    Hello we booked with the agency because of the rate to do trekking in sapa and sleeping in homestay , the trekking was nice but the homestay was very very far we walked from 8h30 to 3h30 including one hour lunch arriving to homestay no...More

    Ask Ghada F about Lily's Travel Agency
    1  Thank Ghada F
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 4 days ago via mobile
    Best of the best

    Firstly I’d like to thank Lily and the team at the travel agency, absolutely amazing people. Our children loved Lily, she is a special person and was amazing with how well she treated our children,they didn’t want to leave. We discovered them through there good...More

    Ask Nattale about Lily's Travel Agency
    3  Thank Nattale
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    See more reviews
    Reviewed 5 days ago via mobile
    Great Agency

    We used Lily’s travel agency to book an excursion for 4 ladies on a overnight to Halong Bay. Excellent adventure. She also planned our overnight train ride to Hue, overnight stay with private tour guide, our private car to Hoi An, overnight and finally our...More

    Ask Rosemarie V about Lily's Travel Agency
    1  Thank Rosemarie V
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 6 days ago via mobile
    Best Tour Agency in Vietnam

    Lily Travel Agency is one of the best agency in Vietnam. All her staff are excellent and are very responsive on call/whatsapp and are there to help you at all times. I met Mr Duong and Ms Lily during my stay at Hanoi and they...More

    Ask devarulz about Lily's Travel Agency
    2  Thank devarulz
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 1 week ago via mobile
    Amazing service

    We booked with Lilly to go on the Tam Coc day trip from Hanoi, which is absolutely amazing. Lilly is great, she’ll offer you different options to suit your budget which is nice and was never pushy or hard selling to us. We decided we...More

    Ask Zakmaling about Lily's Travel Agency
    2  Thank Zakmaling
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 1 week ago via mobile
    Wonderful trip to Sapa with extra service.

    We booked a 3 day 2 night trek with Mao in Sapa. Off the beaten track. Our first day was wonderful and we had a great homestay. Sadly on day 2 the weather closed in and heavy rain settled in for the day. Not great...More

    Ask john2146 about Lily's Travel Agency
    Thank john2146
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 1 week ago
    Best travel agency we have seen so far

    After we planned our Hanoi trip, we were trying to get quotation for the tours we were planning to go. Lily was not in our list at first and then we suddenly saw this in tripadvisor. Seeing all the reviews and ratings we thought it...More

    Ask SathiyaNarayana... K about Lily's Travel Agency
    1  Thank SathiyaNarayana... K
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 2 weeks ago via mobile
    The best choice to choose in Vietnam

    Dear all, Have a nice day I would like to say thank you so much for your reservation. This is the first time I have been in Vietnam, I am so amazed at the scene, morever, I know Lily from one of my friend. And...More

    Ask tony0989 about Lily's Travel Agency
    2  Thank tony0989
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 2 weeks ago via mobile
    So helpful and organized

    We had Lily's taken care of our tour to Sapa. They booked our train tickets, hotel and trekking tours with guides in Sapa. It was absolutely great. We also needed their help with other things when we returned to Hanoi which they quickly solved for...More

    Ask KasperWF about Lily's Travel Agency
    1  Thank KasperWF
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    123456…50
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    Ask a question
    Questions & Answers
    See all 21 questions
    YorkshireDougal
    6 March 2018|
    AnswerShow all 3 answers
    Response from Liz J | Reviewed this property |
    I did it all through Lilys travel agency and they gave me several options and sorted transfers as well. I highly recommend them
    0
    Votes
    drecl
    5 March 2018|
    Answer
    Response from Trudy F | Reviewed this property |
    Hi there You need to email Lily's travel direct. You can find their website online or Facebook. This question has come to TripAdvisor. I really recommend this travel agency though. Trudy
    0
    Votes
    LetsWalk2
    20 February 2018|
    AnswerShow all 6 answers
    Response from Looi T | Reviewed this property |
    We took bus to Sapa and overnight train back. In future, if I revisit, I will take bus (lying down seats) both directions. Save time and comfortable too
    1
    Vote
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