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Lily's Travel Agency

18 Ngo Huyen street, Hoan Kiem District, Hanoi 100000, Vietnam
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Review Highlights
Reliable and honest! Highly recommended!

We were worried when it came to picking the right agency for our tour in Vietnam because we've read... read more

Reviewed yesterday
Hutcher910
,
Malaysia
Trekking in sapa

Hello we booked with the agency because of the rate to do trekking in sapa and sleeping in homestay... read more

Reviewed 2 days ago
Ghada F
,
Laval, Canada
via mobile
Read all 594 reviews
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Overview
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We offer quality and honest advices, reasonable prices and many options to visit Vietnam. Whether you are a backpacker looking for an affordable experience, or honeymooners looking to splurge on a vacation, Lily's Travel Agency has it all!
  • Excellent90%
  • Very good7%
  • Average1%
  • Poor1%
  • Terrible1%
Travellers talk about
“halong bay” (167 reviews)
“honest advice” (8 reviews)
“open bus ticket” (12 reviews)
Suggested Duration: 1-2 hours
LOCATION
18 Ngo Huyen street, Hoan Kiem District, Hanoi 100000, Vietnam
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JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (594)
Traveller rating
Traveller type
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All reviews
"halong bay"
in 167 reviews
"honest advice"
in 8 reviews
"open bus ticket"
in 12 reviews
"book trips"
in 5 reviews
"sapa tour"
in 18 reviews
"sa pa"
in 15 reviews
"overnight bus"
in 5 reviews
"great agency"
in 5 reviews
"free water"
in 7 reviews
"phong nha"
in 6 reviews
"ha long bay tour"
in 9 reviews
"excellent service"
in 19 reviews
"day trip"
in 24 reviews
"via email"
in 11 reviews
"went smoothly"
in 9 reviews
"home stay"
in 9 reviews
"airport transfer"
in 8 reviews
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1 - 10 of 498 reviews

Reviewed yesterday

We were worried when it came to picking the right agency for our tour in Vietnam because we've read many other reviews on TripAdvisor. Lily knew our worries and was very patient in explaining things to us. Before coming to Lily, we had been to...More

Thank Hutcher910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 days ago via mobile

Hello we booked with the agency because of the rate to do trekking in sapa and sleeping in homestay , the trekking was nice but the homestay was very very far we walked from 8h30 to 3h30 including one hour lunch arriving to homestay no...More

1  Thank Ghada F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 days ago via mobile

Firstly I’d like to thank Lily and the team at the travel agency, absolutely amazing people. Our children loved Lily, she is a special person and was amazing with how well she treated our children,they didn’t want to leave. We discovered them through there good...More

3  Thank Nattale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 5 days ago via mobile

We used Lily’s travel agency to book an excursion for 4 ladies on a overnight to Halong Bay. Excellent adventure. She also planned our overnight train ride to Hue, overnight stay with private tour guide, our private car to Hoi An, overnight and finally our...More

1  Thank Rosemarie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago via mobile

Lily Travel Agency is one of the best agency in Vietnam. All her staff are excellent and are very responsive on call/whatsapp and are there to help you at all times. I met Mr Duong and Ms Lily during my stay at Hanoi and they...More

2  Thank devarulz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

We booked with Lilly to go on the Tam Coc day trip from Hanoi, which is absolutely amazing. Lilly is great, she’ll offer you different options to suit your budget which is nice and was never pushy or hard selling to us. We decided we...More

2  Thank Zakmaling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

We booked a 3 day 2 night trek with Mao in Sapa. Off the beaten track. Our first day was wonderful and we had a great homestay. Sadly on day 2 the weather closed in and heavy rain settled in for the day. Not great...More

Thank john2146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

After we planned our Hanoi trip, we were trying to get quotation for the tours we were planning to go. Lily was not in our list at first and then we suddenly saw this in tripadvisor. Seeing all the reviews and ratings we thought it...More

1  Thank SathiyaNarayana... K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Dear all, Have a nice day I would like to say thank you so much for your reservation. This is the first time I have been in Vietnam, I am so amazed at the scene, morever, I know Lily from one of my friend. And...More

2  Thank tony0989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

We had Lily's taken care of our tour to Sapa. They booked our train tickets, hotel and trekking tours with guides in Sapa. It was absolutely great. We also needed their help with other things when we returned to Hanoi which they quickly solved for...More

1  Thank KasperWF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
YorkshireDougal
6 March 2018|
AnswerShow all 3 answers
Response from Liz J | Reviewed this property |
I did it all through Lilys travel agency and they gave me several options and sorted transfers as well. I highly recommend them
0
Votes
drecl
5 March 2018|
Answer
Response from Trudy F | Reviewed this property |
Hi there You need to email Lily's travel direct. You can find their website online or Facebook. This question has come to TripAdvisor. I really recommend this travel agency though. Trudy
0
Votes
LetsWalk2
20 February 2018|
AnswerShow all 6 answers
Response from Looi T | Reviewed this property |
We took bus to Sapa and overnight train back. In future, if I revisit, I will take bus (lying down seats) both directions. Save time and comfortable too
1
Vote