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Address: 9 HangHuong | Hoan Kiem dist, Hanoi, Vietnam
Phone Number:
8439262328
Website

TripAdvisor Reviewer Highlights

Read all 245 reviews
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    Very good
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    Terrible
Good cruise, a little pushy with the drinks

Did a one night cruise from Hanoi. Bus journey out was ok, a bit jerky while you cruise around the old quarter picking up other guests but hey ho. The boat was nice; our room was... read more

Reviewed 5 days ago
Jon_the_Scone
,
Maidenhead, United Kingdom
via mobile

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245 Reviews from our TripAdvisor Community

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Showing 215: English reviews
Maidenhead, United Kingdom
Level Contributor
100 reviews
45 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
Reviewed 5 days ago NEW via mobile

Did a one night cruise from Hanoi. Bus journey out was ok, a bit jerky while you cruise around the old quarter picking up other guests but hey ho. The boat was nice; our room was well appointed and towels, soap and shampoo were provided so no need to bring your own. Dining room was clean, and the deck was... More 

Helpful?
Thank Jon_the_Scone
Cagayan de Oro, Philippines
Level Contributor
22 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
Reviewed 22 April 2017 via mobile

There are a lot of big and much nice boat in Halong Bay cruises but the welcoming staffs and accommodating tour guide Hai Nguyen made the difference. He was so dedicated with his work and look after the safety of his guests oftentimes. For the boat amenities it was not excellent but the value for your money is worth it,... More 

Helpful?
Thank MariangLakwatsera
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear MariangLakwatsera, Thank you so much for taking time to share review of Halong Imperial Cruise, It is our pleasure to learn that you has enjoyed service of our cruise. Please be assure that your compliment words about our excellent service will be shared with Mr. Hai and our crew. Halong Imperial Cruise looks forward to welcoming you back for... More 

London, United Kingdom
Level Contributor
64 reviews
32 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
Reviewed 19 April 2017

You get what you pay for; yes there are much nicer boats that you see in the bay, but I'm sure that's reflected in the price. After lots of research and reading good reviews on TA, I selected this company, which I'm happy I did. I did the 2 day/1 night trip. I booked from the UK and the company... More 

Helpful?
Thank PriyaRA
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear PriyaRA, Thanks you for your excellent rating of Halong Imperial Cruise, It is our thrilled to know that you had an amazing experience with us. We are delighted to learn that our excursion did meet your expectation from the start to finish. At Halong Imperial Cruise, we are passionate about looking after our guests and we always do our... More 

Level Contributor
3 reviews
3 attraction reviews
Reviewed 7 April 2017

We (my wife and I) booked a package tour to Hanoi which includes a trip to Halon Bay on Imperial cruise overnight. We were aware that it was not an expensive cruise among the others based on the price we paid as our focus was to enjoy the scenery of Halon Bay. It turned out to be a very pleasant... More 

Helpful?
Thank Eng Joo G
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Eng Joo G, Thank you so much for sharing a lovely review of Halong Imperial Cruise, It is our pleasure to learn that you were quite happy with us on your trip in the North of Vietnam. We are glad to know that our accommodation , our service , our food and our excursion did meet your expectation. Please... More 

Calgary, Canada
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 21 March 2017 via mobile

Very disappointed with our stay here. As soon as we checked in to our room, it was obvious they'd switched the boat without telling us. I specifically booked a boat with a separate shower but the boat we stayed on had the toilet and shower combined. Furthermore, my friends and i all found cockroaches in our rooms. I asked the... More 

Helpful?
Thank Yuko T
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Yuko Takasaki, Firstly Halong Imperial cruises would like to express our scincere thanks for booking halong bay trip with us . Secondly we are writing here with an aim to receive fair reviews from customers for all services during the trip , what are good and highlights and what is still not good and needs to be improved .... More 

Level Contributor
8 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 18 March 2017 via mobile

Despite less than perfect weather I had an amazing time on my cruise. All of the staff was very helpful and attentive from start to finish. Bring your appetite because they serve a lot of food and it is all good!

Helpful?
Thank Rachel B
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Rachel B, Thank you so much for taking time to share an amazing review of Halong Imperial Cruise, It is our joy to learn that you had a great trip with us. Please notice your compliment words about our services, our accommodation, our food and our staff will be shared with our team. We look forward to welcoming you... More 

Taiwan
Level Contributor
123 reviews
81 attraction reviews
common_n_attraction_reviews_1bd8 38 helpful votes
Reviewed 21 February 2017

This cruise exceeded my expectations. Lunch upon boarding was a delicious combination of local dishes presented extremely well, and dinner was the same. The crew were always polite and humorous. The rooms are clean despite being slightly dated, and the common areas are great.

Helpful?
Thank Jimmy E
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Jimmy E, Thanks you so much for sharing an amazing review with Halong Imperial Cruise, It is our honor to know that our excellent service and food has bring you a great experience. We are glad to know that you had enjoyed time with us. We look forward to welcoming you back for another wonderful trip. Yours sincerely, Halong... More 

Launceston, Australia
Level Contributor
25 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
Reviewed 16 January 2017 via mobile

We chose one night on the boat and one night on the bungalow. Very happy with our decision as the bungalow was amazing. Would have been disappointed if we had not picked that option. The food was good and catered for vegetarians. The drinks are a bit pricey. We were limited on the boat because it was winter and had... More 

Helpful?
Thank SookiKooki
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Sooki Kooki, Thanks you so much for taking your precious time to share review of Halong Imperial cruise. It is our pleasure to know that you have enjoyed with our 3 days 2 nights excursion. Yours special compliments about our accommodation and service are very encouraging for us to keep up our great service culture while making further progress... More 

Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 14 January 2017

Very well organized, with very good food and very friendly staff.The food was the best we had in Vietnam, delicious and very diverse.

Helpful?
Thank Eliza M
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Eliza M, We are happy to hear that you enjoyed our Halong Imperial Cruise experience and thank you for taking the time to share your encouraging comments about our staff, our staff and our oganization. Your lovely encouragement will be shared with all of our crew. Halong Imperial Cruise looks forward to welcoming you back soon. Yours sincerely, Halong... More 

Melbourne, Australia
2 reviews
Reviewed 7 December 2016

We took the one night on boat, one night at Nam Cat island option and loved every minute. I read some bad reviews here, and almost didn't book based on that. That was a close call! Everything went like clockwork, the swimming/kayaking interludes were fantastic. We were travelling with an 8 & 10 yo so got the triple cabin on... More 

Helpful?
Thank mchankey
HaoNguyen1983, Giám đốc quan hệ khách hàng at Halong Imperial Cruise - Daily Tours, responded to this review

Dear M chankey, Thanks you for sharing positive review with us, It is our pleasant to know that you have enjoyed our cruise excursion; especially you felt welcome, safe and free to do as you wished . We have been working relentlessly since our opening to ensure every guest who stays with Halong Imperial Cruise leaves with wonderful memories. It... More 

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