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Address: 9 HangHuong | Hoan Kiem dist, Hanoi, Vietnam
Phone Number: 8439262328
Website

TripAdvisor Reviewer Highlights

Read all 234 reviews
Visitor rating
  • 109
    Excellent
  • 73
    Very good
  • 16
    Average
  • 4
    Poor
  • 4
    Terrible
Stunning location, well organised tour and magical island resort

We took the one night on boat, one night at Nam Cat island option and loved every minute. I read some bad reviews here, and almost didn't book based on that. That was a close... read more

5 of 5 bubblesReviewed 2 days ago
mchankey
,
Melbourne, Australia

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234 Reviews from our TripAdvisor Community

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Showing 206: English reviews
Melbourne, Australia
2 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

We took the one night on boat, one night at Nam Cat island option and loved every minute. I read some bad reviews here, and almost didn't book based on that. That was a close call! Everything went like clockwork, the swimming/kayaking interludes were fantastic. We were travelling with an 8 & 10 yo so got the triple cabin on... More 

Helpful?
Thank mchankey
Grenoble, France
Level Contributor
17 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago

I took the 3* option and was blown away by the hospitality and food. It is a perfect and well organised two day trip to make the most of Halong Bay. However the crew have nowhere to sleep which seems really unfair and as a solo traveller be prepared to share a bed with a stranger.

Helpful?
Thank hostelbunny
HaoNguyen1983, Giám đốc quan hệ khách hàng at Halong Imperial Cruise - Daily Tours, responded to this review

Dear hostelbunny, Thanks you for sharing review of Halong Imperial Cruise, We are glad to know that you have enjoyed our excursion and our service . Look forward to welcome you back soon. Yours sincerely, Halong Imperial Cruise Team More 

ירושלים, ישראל
Level Contributor
7 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 30 October 2016 via mobile

-Got upgraded from 3 to 4 star ship (the royal palace cruise) -First and foremost: great service. Tour guide had good English, was very attentive and kind. So was all the crew -Food was nice. Large diversity. As a vegetarian I was served specially made dishes. -Good itinerary (except for the cooking class which was a bit lame - people... More 

Helpful?
Thank iyarlinl
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Iyarlinl, Thank you for taking some of your precious time to write a review for our cruise. We are happy to read that you were pleased with our excursion. We are also glad to acknowledge that our service, our food did meet your expectation. Hopes we will have a chance to welcome you back in the near future. Thanks... More 

Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 30 October 2016 via mobile

This cruise (2 days, 1 night) exceeded our expectations - the food was great, the rooms and bathrooms were clean and spacious, and the staff all spoke English and were very friendly. We were also very happy with our guide Duy, who was knowledgeable, personable, and funny. The boat is nice and comfortable, with an indoor dining room/bar and a... More 

Helpful?
1 Thank RRJ106
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear RRJ106, Halong Imperiall Cruise are extreme delighted to learn that you have enjoyed every minute with our journey. We are also thrilled that you appreciate our crew service and our quality of meal and accommodation. Your special compliment words will be shared to the Guide, Mr Vinh. I can sure they will be happy to know that their effort... More 

Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 October 2016 via mobile

This was a tour included with a package my friends and I purchased from Little Hanoi Town Hotel, and similarly to the hotel we were not disappointed. The boat was clean and quaint, with a lovely rooftop deck and fantastic views. Our meals were all included and each one was beautifully prepared and amazingly delicious. The staff on the boat... More 

Helpful?
1 Thank Erin G
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Erin G, Thank you so much for sharing a beautiful experience with Halong Imperial Cruise, It is extreme happy moment to read through your review. We also are delighted to learn that our service did meet your expectation. Your special compliment word about our clean and quaint boat, a lovely rooftop deck and fantastic views, awesome food and scenery,... More 

Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 15 October 2016 via mobile

Ship in bad condition. Annoying staff, trying to sell over expensive drinks. Good food and nice kayaking.

Helpful?
Thank Ran T
Level Contributor
225 reviews
46 attraction reviews
common_n_attraction_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed 13 October 2016 via mobile

We booked the three day two night trip with one night on the boat and the other on the island through our hotel. We were picked up by bus from our hotel. Half way to the ferry we stopped at a tourist shop where they charge double the price for food and drink at a tourist only shop, you were... More 

Helpful?
Thank matt9478
HaoNguyen1983, Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Mr Mat First of all , Halong imperial cruises would like to express our scincere thanks for your booking with us . We feel happy when you said you like our decent cabins on boat and you enjoyed the food on boat. We also feel happy when you and our beloved customers did enjoy our activities like kayaking,swimming and... More 

Oxford, United Kingdom
Level Contributor
17 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 12 October 2016

The food on the boat was very good and the first day was fine. Swimming, pearl farm, a bit of cruising. Day two did not get us very much further. We were shown routes to Catbar Island when booking the cruise but the boat did not go there. Disappointing in terms of its itinerary. Te boat actually had the cruise... More 

Helpful?
1 Thank Marzena K
ko lanta - thailand
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 29 September 2016 via mobile

Very friendly and hulpfull staff. We compared with others and we choose Imperial with no regret. The 3days-2nights Halong Bay trip was great! All was good, such as food on the boat, room, actifities, bungalow. For improvement is food on the island. The views are stunning at the bungalow. We paid 128 us pp with C-View room ;-)

Helpful?
Thank soulmind
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Soulmind, We are so thrilled to know that you had 2 great nights with our cruise and our bungalow. We appreciate your compliments about our friendly, helpful staff , our good service and we thank you for your encouraging comments which we have shared with our team. Thank you for taking your precious time to share your experience with... More 

Greater London, United Kingdom
Level Contributor
8 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 19 September 2016

A friend and I book 3 days 2 nights with Imperial Legend cruise, spending one night in a bungalow. We were aware that the boat had a 3* rating but were pleasantly surprised by both the room and the food served. The en suite bathroom was rather small and did not have the best plumbing but that was to be... More 

Helpful?
Thank Kharmen B
HaoNguyen1983, Public Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Kharmen B, Thank you so much for sharing your experience with Halong Imperial Cruise. We are delighted to know that our service, accommodation, food and staff have reached your expectation. In another way, we sincerely apologize for your less than satisfactory experience about the quality of food served at bungalow. We have shared your comments with our team to... More 

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