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Address: 76/32/116 An Duong, Yen Phu, Tay Ho, Hanoi 100000, Vietnam
Name/address in local language
Phone Number:
+84 4 3718 5750
Website
Saturday
Closed
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Hours:
Mon - Fri 08:00 - 20:00
Sat 08:00 - 18:00
Description:

Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We...

Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We specialize in high quality, memorable custom tours. Taking travelers to less-visited destinations to uncover the authentic cultures and beautiful landscapes. You can depend on us to skillfully organize special interest tours, and other comprehensive travel services in Vietnam, Laos & Cambodia. We pride ourselves on our flexibility & attention to what is important for the fulfillment of your travel expectations.

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Book In Advance
More Info
US$ 118.00*
and up
Day Trip to Bac Son Valley from Hanoi
More Info
US$ 198.00*
and up
Overnight Bac Son Valley Tour

TripAdvisor Reviewer Highlights

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The Best Travel Planning I've Ever Seen

My wife and I are just back from two weeks in Vietnam during which we went from Hanoi to south of HCMC in the Mekong Delta. We worked with Liliana at Custom Vietnam Travel to put... read more

5 of 5 bubblesReviewed 2 weeks ago
Kenn334
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240 Reviews from our TripAdvisor Community

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Showing 227: English reviews
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 week ago

I have been to Hanoi many times and this is the first time I used Custom Vietnam Travel. I have from day one been in contact with Susan for her recommendation on the itinerary and hotel. Thumbs up to Susan - for the 1 day Mai Chau day trip, my god sister enjoyed the trip so much that she is... More 

Helpful?
Thank 607Solo2014
Oman
Level Contributor
14 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 1 week ago

we did 4 hours until we reach lay bay and the give as driver never speak English we stay quite just look nature and all time we must to stop for shopping

Helpful?
Thank Mohamed Ahmed A
Level Contributor
16 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

My wife and I are just back from two weeks in Vietnam during which we went from Hanoi to south of HCMC in the Mekong Delta. We worked with Liliana at Custom Vietnam Travel to put together exactly the trip we wanted. She was always responsive, customized the perfect plan for us which included guides when we wanted them, boat... More 

Helpful?
1 Thank Kenn334
Birmingham, Alabama
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 weeks ago via mobile

My husband and I traveled to Vietnam, Cambodia and Thailand with 3 other couples. Minh planned our trip and arranged all guides, transportation, etc. She did such an amazing job and we all had a fabulous time! Highly recommend her...5 stars not enough!!

Helpful?
1 Thank rhondahsiegel
home
Level Contributor
29 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

I organized a Vietnam, Cambodia, and Thailand trip for four couples and used Custom Vietnam as my travel agency. It was a fantastic experience from start to finish. I started working with Minh approximately one year before our trip, and she was very patient with me throughout the whole process, answering my numerous questions quickly and professionally. She (and I)... More 

Helpful?
Thank wimmyjeil
1 review
5 of 5 bubbles Reviewed 2 weeks ago

It was through emails that Smiley had arranged a 2 days 1 night Halong Bay cruise for me. I love this smaller cruise which gives me the privacy I needed but also attention from the cruise members. Smiley could not have been a better "go to" person answering all my questions about Hanoi Vietnam. He knows everything from locker/storage at... More 

Helpful?
Thank Cherry C
Cairo, Egypt
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

Ms Susan organised a two week tour of the country for us including a short visit to Cambodia. She was always very responsive and provided prompt and efficient feedback as well as advice on different options available including for hotels and attractions. We arrived in December and were met at the airport as promised and taken to our hotel where... More 

Helpful?
1 Thank Kev6422
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Kev6422, Many thanks for the lovely review. We are very glad that your recent trip to Vietnam topped off an enjoyable one for you although it was cut shorter. We are also happy to know that Susan's excellent job did make you satisfied during not only during the correspondence time and during the time of the trip. We look... More 

1 review
5 of 5 bubbles Reviewed 4 weeks ago

Smiley could not have been a better guide leading a better tour for us given our time, experience, and circumstances. From his initial tour listing to his final goodbye as he dropped us off at a special location he recommended for buying tea, Smiley was more of a friend than friendly. He was well prepared to provide details of history,... More 

Helpful?
Thank Paul W
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Paul W, It was a lovely day, wasn't it? It was really good that I could arrange my schedule and took you our for the day. Thank you so much for your friendliness and treated me as a friend. I did feel so :). Thank you so much for the trust and using our travel service. My team and... More 

Edmonton, Canada
1 review
5 of 5 bubbles Reviewed 4 weeks ago

we had our trip arranged by susan and we were to travel there in november but issues came up and we had to rearrange it to january... susan did an excellent job handling this problem.... we travelled to hanoi, ho chi minh city, siam reap and phu quoc island..... Everything was done to our expectations and accomodations and trips were... More 

Helpful?
Thank canadan9999
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear canadan9999, There is nothing more fun than reading the satisfied feedback from our travelers after the trip, arranged by us. Thank you so much for the time to write this review and let us know how you enjoyed your trip to Vietnam and Cambodia. Susan and the guides showed their pleasures working with you very much on their work... More 

Johannesburg, South Africa
Level Contributor
9 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 17 February 2017

We travelled to Vietnam in October 2016, Minh who put together our custom package was fantastic, she was always quick to respond to my queries prior to departure and even met us personally at our hotel on the morning before our first day trip. We did 2, one day tours in Hanoi with a very knowledgeable guide and friendly driver,... More 

Helpful?
1 Thank Kerryn_JHB
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Kerryn_JHB, Thank you very much for the detailed and beautiful reviews about the day tours that you had with us. Your compliments on our services and tour guides who was showing you around in both the North and the South of Vietnam are much appreciated. I have shared this reviews with the tour guides and they were very happy... More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?