Hanoi Airport Transfer Company

Hanoi Airport Transfer Company

Hanoi Airport Transfer Company
5
8:30 AM - 5:30 PM
Monday
8:30 AM - 5:30 PM
Tuesday
8:30 AM - 5:30 PM
Wednesday
8:30 AM - 5:30 PM
Thursday
8:30 AM - 5:00 PM
Friday
8:30 AM - 5:30 PM
Saturday
8:30 AM - 5:30 PM
Sunday
8:30 AM - 5:30 PM
About
We specialize in providing cars from 4 seats to 45 seats, Noi Bai airport shuttle and tourist destinations such as: Halong - Sapa - Ninh Binh - Mai Chau - Hai Phong ..... With a professional team and New car will satisfy you.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.


5.0
5.0 of 5 bubbles77 reviews
Excellent
76
Very good
0
Average
0
Poor
0
Terrible
1

Christopher S
Mackay, Australia20 contributions
5.0 of 5 bubbles
I recently used Hanoi Airport Transfer Company for my travel needs on recent holiday. I found the entire experience very professional and safe. The office staff spoke fluent English and answered my calls on time every time. The quality of cars used are fantastic, clean and new. The drivers I had spoke varying degrees of English but enough to have a pleasant conversation.
I was picked up at Hanoi Airport on time and met with my sign, this took a lot of pressure off me. After a pleasant trip to my hotel I used their services 3 more times. I was taken to Ninh Binh and later on to Halong Bay. The drivers were always ready for me and their level of safe driving was a breath of fresh air. I spoke to the office staff a few times and they were very easy to deal with. The pricing is very favourable considering the hassle is taken away from using public transport. I highly recommend Hanoi Airport Transfer Company.
Written 4 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shelly V
17 contributions
1.0 of 5 bubbles
Booked a taxi from our hotel to Hanoi airport around 24 hours before we needed it. Received confirmation of the booking (screenshot it as standard), and confirmed payment with my bank. When the time came when the taxi was due, it didn’t turn up. I was aware that traffic was bad, so waited almost 15 minutes before trying to call only to get an automated message telling me the number was temporarily out of service. I then messaged the company via WhatsApp, sending them the screen shot of my booking, to be asked my name, where I was, was I already at the airport and to eventually be told they didn’t have my booking. Not once did they apologise or offer to rectify their mistake by sending a car. Luckily, we’d allowed plenty of time to get to the airport and instead used the Grab app which sent a car almost immediately.
Written 22 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Shelly V, Thank you for taking the time to write a review. We sincerely apologize for the system error causing you to take alternate means to the airport at short notice. When you called and sent us information we checked immediately, there was no booking visible in our system because we did not receive it directly. On investigation we found out that you had booked through the Viator page, and the system failed to send your booking to us. We have notified Viator and refunded the money to your card. We always expect customers to book directly through us, the price will be better, faster and easier to check. We always give customers our hotline number and reply email number for comment as soon as possible. We use phone numbers like Whatsapp : +84 982 35 8282 or email us : info@hanoiairporttaxi.net Once again, please accept our apologies and we hope to see you in Vietnam again soon. We will strive to improve our customer service in line with our company values. Best Regards, Trang Nguyen ( Ms.)
Written 30 November 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Louna
3 contributions
5.0 of 5 bubbles
Feb 2020
We took one way Hanoi airport to old quarter only 350.000 VND. The car was new and very comfortable. Driver was nice. Good service
Written 29 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Simon L
Chester, UK51 contributions
5.0 of 5 bubbles
Jun 2020 • Solo
Thanks to Jolie, I had a stress-free and smooth transfer from Got Port after a bay cruise to a homestay in Ninh Binh. The communication from Jolie was excellent from the first time I contacted the company, and even a follow up to check that I arrived safely. The driver was also excellent, helping me with my luggage down the narrow hem. Next time I need a similar service I will definitely use this company.
Written 16 June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ionuț
Bucharest, Romania148 contributions
5.0 of 5 bubbles
Mar 2020 • Solo
I booked a transfer from hotel to airport and Jolie contacted me a day before to confirm that all is right. Unfortunatelly my flight was cancelled and moved to the next day. I contacted Jolie and she was so kind and rebooked me for free. The next day she asked me if all is good to go, i confirmed and the driver arrived 15min earlier to pick me up. He was very polite and helpful and also the car was clean and new. I highly recommended this service.
Written 23 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Louis Tng
Singapore, Singapore4 contributions
5.0 of 5 bubbles
Mar 2020 • Family
We want to thank Jolie and the driver she assigned to us for exceptional service during these troubling times (Covid 19)

As flights got cancelled and more control measures kicked in, Jolie was ever responsive and accommodating, ensuring that we could make the best of our time in Hanoi and Sapa.

Truly great service attitude. We hope to return to Sapa and Hanoi again and would definitely not hesitate to engage Jolie and her team again.

Keep it up and stay safe!
Written 23 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nick P
Boulder, CO26 contributions
5.0 of 5 bubbles
Mar 2020
We used Hanoi Airport Tranfer (via Klook.com) for both our arrival and departure car transport to/from the airport. Jolie was our travel assistant and was great to work with! The driver was waiting for us with a sign upon arrival, exactly where the confirmation said he would be. He had the address of the hotel and got us there quickly and safely. Same experience on the return travel. Jolie was very helpful to re-arrange our car a few times as we had to rearrange our flights due to the COVID19 pandemic. She was great through all of it and got us taken care of each time. Would definitely recommend and use again the next time we are in Hanoi.
Written 16 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sebb
Singapore, Singapore2 contributions
5.0 of 5 bubbles
Mar 2020 • Friends
Jolie has been prompt in assisting our transfer from airport to our accommodation. She has been helpful to Ensure everything goes well during the entire journey.
Vehicle was clean and comfortable. Driver is well-versed with the road and safe in his driving.
Highly recommended.
Written 16 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sarah
Adelaide, Australia4 contributions
5.0 of 5 bubbles
Mar 2020 • Couples
Thank you for the seamless, great value for money and stress free airport transfer and thank you very much to Jolie for helping to organise it at the last minute and responding to my queries in a friendly, quick and professional manner. Would highly recommend!
Written 12 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Olivier DB2LG
Roquelaure, France1 contribution
5.0 of 5 bubbles
Mar 2020 • Friends
When I booked the service, Jolie immediately contact me back to put everything right in place.
It's easy, clear and extremely pro.

First time we had a private van and the driver helped us to find the currency exchange desk at the airport.

Second time, we asked for a transfer from the city, to the airport. Once again, Jolie organized everything just perfectly.

This service is the most comfortable way to transfer from and to the airport, with no stress.

I definitely recommend
Written 8 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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