Evian Spa at Lotte Hanoi Hotel

Evian Spa at Lotte Hanoi Hotel

Evian Spa at Lotte Hanoi Hotel
4.5
About
A welcoming haven of relaxation and rejuvenation. Evian ® SPA HANOI offers a 4-season swimming pool, 2 relaxation spaces, a manicure & pedicure room, separate changing rooms with sauna, and 7 soothing treatment rooms including a VIP suite for guests who want to share a unique experience of relaxation and togetherness.
Duration: 1-2 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles38 reviews
Excellent
32
Very good
2
Average
0
Poor
1
Terrible
3

Sharon
1 contribution
5.0 of 5 bubbles
Jun 2022 • Solo
Loved my experience, the staff were so so sweet! My massage was so relaxing with excellent pressure. I then had a facial the next day and I am amazed by the feel of my skin! Highly recommend seeing Dinh, she is the best!
Written 27 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Andrea S
Shanghai Region, China3 contributions
5.0 of 5 bubbles
Apr 2022 • Solo
A Spa is only as good as its staff and The Evian Spa has fantastic and skilled staff. Thank you Linh and Dinh for excellent service both times I visited the spa during my visit to Hanoi. Relaxing massage in a nice setting. I would not hesitate to return here when I next come back to Hanoi.
Written 23 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Duong
Hanoi, Vietnam1 contribution
5.0 of 5 bubbles
Jul 2020 • Solo
Massage skil was very good, room was really clean, receptionist was also nice.Two things that I want to mention, there was just very simple consultation form at reception, maybe should have with more detail one otherwise masseur can't take care well for customers.And welcome drink was very poor at luxury spa. Many spa in vietnam serve different herbal tea at welcome and after spa. But Evian spa serve same normal tea at before and after Spa.Hope you to research the other Spa for female customer to be more pleasure.
Written 3 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sarah
New York City, NY3 contributions
2.0 of 5 bubbles
Feb 2019 • Solo
I really expected so much better given the Evian name and price point. Such a big dissapointment.
I got a facial with a 30 minute massage add-on. The massage was decent but the facial was sub-par. There was exfoliant left over on the aesthecian's hands which was continuously rubbed all over my face, with some exfoliant getting in my eye. My face was left raw so when i asked for some extra face cream and eye cream, only a tiny bit more was applied. My lips were left dried. It felt horrible walking out into the pollution ridden air afterwards.

I felt rushed out the door. My credit card was taken and charged before given the bill. No one even bother to ask me how my services were.
Written 28 February 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hi-sun K
1 contribution
1.0 of 5 bubbles
The SPA was below average of five star hotel services. The receptionist pushed to do things when preparing for the service (who wants to be pushed if a person come to have a massage and relax?) and more shockingly, they changed the therapist in the middle of the SPA without any mention in advance, so I found out the therapist changed after the massage finished. The one came latter did too weak because I requested strong pressure to the one who came first. When I asked the latter one why the therapist changed, she only said that there was some problem and no apology. I do not think this SPA service worth the price even it is low enough. Do not ever visit this shop. It is the worst SPA shop ever.
Written 13 December 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Hi-sun K, Thank you for visiting Evian Spa and taking time to share with us. We sincerely apologize for your unsatisfying experience at our spa. We would really appreciate to hear more of your comments to base on for our further improvements. Please feel free to contact me at lucy.bui@lotte.net if I can be of any further assistance. I hope that this incident will not alter your trust in our spa and you grant us a renewed opportunity to welcome you back. With best regards, Bui Bao Tram Assistant Marketing Manager Tim Ho Wan, Lotte Hotel Hanoi
Written 18 December 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

meitaba
Manila, Philippines12 contributions
5.0 of 5 bubbles
Oct 2018 • Couples
It's our second time here at Evian Spa and we always feel like royalty. We got the "Customer of the Day" at Lotte Hotel so we got a complimentary 30 minutes facial. Also, a complimentary foot scrub. The view outside is very relaxing. :) I booked with them through email and they reply instantly. I had to cancel twice because of personal reasons but they still accommodated us the next day. Will always come back.
Written 21 October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Suyeon
Singapore, Singapore3 contributions
5.0 of 5 bubbles
Aug 2018
Experienced Masseurs with skillful techniques. Conducive ambience, soothing music and clean facilities. I especially love the "fluffy face hole" on massage bed.
Written 31 August 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

momplansvacations
puerto rico11 contributions
4.0 of 5 bubbles
Jul 2018 • Couples
really nice spa, good quality massage and stunning views. very clean, and great atmosphere

thanks Thang Minh
Written 26 July 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Yuko F
1 contribution
5.0 of 5 bubbles
Jul 2018 • Couples
Used a couple room for 75 minutes full body massage. Massage therapists (Loc & Hoa) both have fantastic skills. Room was spacious and clean, decorated with orchid flowers here and there. Receptionists ladies (Trang, Linh and Minh) also thank you for wonderful hospitality
Written 10 July 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Michael F
Drummoyne, Australia11 contributions
5.0 of 5 bubbles
Jul 2018 • Couples
Highly recommend this beautiful space when I. Hanoi. Reception staff Trang and Linh were welcoming and efficient. The couples treatment room was a lovely setting and therapists had all the knots and creases well and truly gone by sessions end. A must try.
Written 10 July 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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