AquaCity Poprad
AquaCity Poprad
3.5
10:00 AM - 8:00 PM
Monday
11:00 AM - 8:00 PM
Tuesday
10:00 AM - 8:00 PM
Wednesday
10:00 AM - 8:00 PM
Thursday
10:00 AM - 8:00 PM
Friday
10:00 AM - 8:00 PM
Saturday
10:00 AM - 8:00 PM
Sunday
10:00 AM - 8:00 PM
About
AquaCity Poprad Resort in High Tatras, Slovakia - geothermal aquapark, comfortable hotels, wellness & spa, cryocentre, restaurants & conference facilities. Hotels Mountain View, Seasons, Riverside, Accomodation, Restaurant, Bar, Cafe & Wine, Aquapark, Wellness & Spa, Cryotherapy, Fitness & Spinning, Football Training Centre More information about our resort, hotel and special offers: aquacity.sk
Duration: More than 3 hours
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75 within 5 kms
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51 within 10 kms
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
3.5
773 reviews
Excellent
260
Very good
197
Average
159
Poor
78
Terrible
79
RavWoj
Rybnik, Poland719 contributions
Jan 2020
Old, warn down, gloomy and crowded place with lot of corridors. The 50 m swimming pool and almost empty for those who like swimming. External, thermal pools (water temperature around 30C and 36C) are very crowded any time of day. Steam sauna (only one there) about 3 square meters is fully packed (I have counted 15 persons there – most of them standing due to lack of space). There are about 3 slides for kids, few Jacuzzi places, pools for infants and small children (those ones are good equipped for having fun for kids under 12). There are some restaurants with reasonable choice of food for those who wish to stay there big part of day. Actually, only families with children under 12 would find this place worth staying for longer time and paying such high entrance price. All others, please consider Tatralania!
You need to have your own towels with you (they don’t provide any)
You need to have your own towels with you (they don’t provide any)
Written 16 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rebeka91
Budapest, Hungary30 contributions
Jan 2020 • Family
Just visited the place, extremely huge crowd, and very expensive compared to the number of pools.
Worst policy with wellness area: you can enter only once during the whole time, and you are charged 13 euros! Nice saunas but once I came out to check the children, I couldnt go back even I paid for it! No information given in advance!
Dirty changing area. Ridiculous hair dryers, adult women standing up on the chairs to reach them.
Not worth the money at all, really sad experience.
Worst policy with wellness area: you can enter only once during the whole time, and you are charged 13 euros! Nice saunas but once I came out to check the children, I couldnt go back even I paid for it! No information given in advance!
Dirty changing area. Ridiculous hair dryers, adult women standing up on the chairs to reach them.
Not worth the money at all, really sad experience.
Written 6 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zuno82
Watford, UK2 contributions
Aug 2023 • Family
We visited Aqua City as family up to 10 people regularly because this is the only place under High Tatras of it's kind. We go since it was opened so for some 15 years or more. The service is gradually degrading but what we experienced last time was out of this world. For the first time I lost the chip from my arm. The staff asked me to pay 85 Euros accusing me of deliberately loosing the chip so I did not have pay for food and drink that I could have consumed. I refused to pay because that was not true and also I lost the chip on the water slides where it clearly did not with withstand the increased physical forces. The staff called the manager who told me that I can not put the device on my hand properly, that their chips would have never fallen off of anyones hand. He told me that we have broken a contract with AquaCity and that we have to leave. Insane.
Written 24 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin M
1 contribution
Dec 2023 • Family
Massive disappointment! Would not recommend to anyone after our poor experience today finished with a manager shouting at us. After our arrival, we were let down by the facilities being worn out and dirty and our experience only got worse from there. The main food court smelled of cigarette smoke as a smoking area was right next to it. We queued for food for over 50 minutes with only 1 out of 2 tills being used, to only learn that we were not able to purchase anything as the till broke. After leaving the cafe hungry, we passed an additional bar which we noticed was selling pancakes. Our disappointment continued there as we ordered 2 Nutella pancakes and had to wait again for more than 40 minutes to finally get them. There were two girls, who were lovely and trying their best to deal with the demand but seemed a little unsure and overwhelmed. The place was clearly poorly managed as they were running low on ingredients, struggling with serving customers, preparing food and drinks, and cleaning the area all at the same time. This is when we first encountered the manager. He came over and asked the staff if everything’s going well, when it was quite obvious they were struggling. After a quick check, he left providing no immediate support to the staff. When leaving the facilities, we mentioned some of the issues we experienced and were advised to speak with the manager. The manager was extremely rude, offensive, and unhelpful after we tried to share with him some of the issues we experienced. I say tried because he was constantly interrupting us, raising his voice and defending the poor service we received, whilst being offered no explanation nor an apology. There’s a plenty of SPA facilities in the region and would recommend most of them over this place! Please avoid if you don’t want your holiday or trip to be ruined.
Written 2 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zanda
Latvia1 contribution
Jul 2022 • Family
We payed for aqua&wellness-nobody at cash told us before that we can’t go to wellness zone with child under 13 years old. Probably we could read that before on all papers full of rules, but thought that we can save time on reading that, and all necessary information cash worker need to give us,if she sees that we are with small (2 years old) child. After workers just say that we can leave child to kids zone, where they will be watched-no trust for that and not for all that’s applicable. When we asked why nobody told this when we bought tickets, answer was that we didn’t asked! 😳 So be sure before that you ask all questions. So we spend + 20€ for wellness, we didn’t use that and nobody return us money. Workers was not polite, when we waited for manager they spoke in slovakian about situation and said not nice things about foreigners who are coming there (they didn’t know that I can understand slovak language ). Maybe you should write that Aqua Poprad is just for Slovakian people if you have problems with foreigners.
There is lot of corridors and walking from one side to other. Pools are good for kids over 120cm. For smaller ones they are too deep and not activities for them. Only one not so deep outside kids pool and it was dirty and with bad floor condition.
Also other places where dirty!
Good luck for people who work there.
Not coming again and not suggesting someone.
There are better places in Slovakia.
There is lot of corridors and walking from one side to other. Pools are good for kids over 120cm. For smaller ones they are too deep and not activities for them. Only one not so deep outside kids pool and it was dirty and with bad floor condition.
Also other places where dirty!
Good luck for people who work there.
Not coming again and not suggesting someone.
There are better places in Slovakia.
Written 30 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oksana I
1 contribution
Jun 2024 • Friends
We were deeply disappointed with our experience at this spa center. The organization of the spa is poorly thought out, especially for those who are only visiting for wellness. The staff is unable to explain things properly in English, and the information on the website contradicts what the staff says. Moreover, the staff is very rude.
Towels are not included in the price, and you only get a sheet (the only clothing allowed there) upon request. According to the logic of the spa center, visitors should walk from the changing rooms to get a sheet, passing by other people and children in the pool area, completely naked.
On the positive side, there are many different saunas.
Towels are not included in the price, and you only get a sheet (the only clothing allowed there) upon request. According to the logic of the spa center, visitors should walk from the changing rooms to get a sheet, passing by other people and children in the pool area, completely naked.
On the positive side, there are many different saunas.
Written 30 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MissS
london799 contributions
Jun 2022 • Couples
Getting in was a nightmare as hotel guests from the Aqua city riverside. Staff extremely rude on the gates.
Disappointing place, couldn’t hire towels and not available from the hotel.
Very busy and no where to sit.
Needed a good clean.
Disappointing place, couldn’t hire towels and not available from the hotel.
Very busy and no where to sit.
Needed a good clean.
Written 26 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vladimír K
Bratislava, Slovakia21 contributions
Aug 2020 • Family
Not bad but to enjoy water fun it's better to go to Tatralandia which is 50 km from Poprad. We wanted to enjoy especially various slides but the offer is poor mostly for small children. So for teenagers and adults it's just like any other swimming pool.
Written 8 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam
2 contributions
Feb 2023 • Couples
Very bad organized place. Arrest architect to lifetime. One time entry to wellness only. You can’t entry again - stupid. No towels to sauna. Stupid peoples entry to steam saunas no naked. Not very clean place and much more wierd things…. Never more!
Written 17 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
petcal007
Poprad, Slovakia77 contributions
I had a Thai massage for 60mn from a real thai girl, it was really great, and I felt much better afterwards.There is different area such as sauna, swiming pool and jacuzzi, it is really huge but very fun! there is so many different kind of sauna, flowers steam, mint steam and salts steam....I loved all of them...you really have to try!Laser show is really great as well, like Disney show but you are in the water to watch it.
Written 7 February 2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi,
i am visiting the aqua park on feb 7th 2020, can anyone tell me if towels or robes are provided ? is it best to take flip flops for walking outside.
thank you
Written 6 January 2020
Dear Visitor, you can borrow the robe at aquapark reception, also to buy the towels.
Written 28 January 2020
Скажите, Аква сити работает в канун Рождества с 22/12/19 по 26/12/19?
Written 8 September 2019
Насчёт дат лучше обратиться в Аква сити напрямую. Но зимой они работают, так как там теплая вода +30 +32
Written 8 September 2019
Dear Sir, you can find our price list on our website aquacity.sk, in english version. Hope you will find this information useful.
Written 21 August 2017
Dobrý den, je tu vela stažností na stravu v AquaCity Poprad....aj ja som to zažila pri našej návšteve, ...Manažér na každú stažnost odpovedá, že možnosti stravovania sú široké? Tak Vás poprosím, napíšte mi aké sú tie možnosti, ked nie som ubytovaný host,som iba návtevník AquaCity Poprad...kde sa možem najest, teda okrem toho predraženeho bufetu, bez toho, aby som musela opustit priestor AquaCity Poprad...a po skonzumovaní obedu, aby som mohla pokračovat v navšteve AquaCity Poprad dakujem.....
Written 16 January 2017
Vážený pane... ospravedlňujeme sa, ale Vašu otázku sme nemali označenú notifikáciou, takže sme Vám nemohli odpovedať skôr, snáď naša odpoveď bude nápomocná pri ďalšej návšteve. Možnosti obedového menu sú buď v Reštaurácii High Tatras v cenovej relácii od 4 - 6 €, ktorá je mimo aquaparkovej zóny, alebo priamo v Lighthouse Fresh Bar, kde okrem stálej ponuky každý deň ponúkame menu dňa, v cenovej relácii takisto od 4 - 6 €. Počas letnej sezóny sú k dispozícii letné stánky s letnou sezónnou ponukou alebo terasa Summer Lounge pri detskom bazéne so samostaným a´la carte menu v cenových reláciách priemerne 6 - 7 €, primeranú ponuke jedál. Veríme, že náš aquapark znovu navštívite. Príjemný zvyšok leta prajeme.
Written 21 August 2017
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