AT Cracow
AT Cracow
4.5
9:00 AM - 6:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM
Sunday
9:00 AM - 6:00 PM
About
AT Cracow is a professional tour operator of Group and Private tours to the most popular tourist destinations like Auschwitz, Wieliczka (Salt Mine) and many others.
Duration: More than 3 hours
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Neighbourhood: Stare Miasto
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
4.5
804 reviews
Excellent
624
Very good
71
Average
27
Poor
16
Terrible
66
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fabrybona62
Trento, Italy26 contributions
May 2024 • Couples
I booked and paid in advance a few weeks before the trip. Two days before the scheduled tour to Auschwitz they sent an email canceling the reservation for "organizational reasons" and did not refund the full advance amount. Apparently they prank often so avoid this tour operator at all costs. Anyone who goes to Krakow even for Auschwitz is cheated and they don't reimburse the damage!
Written 6 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gentile Cliente,
Grazie per aver fornito la tua opinione. Siamo molto dispiaciuti che tu abbia vissuto una situazione del genere. Purtroppo non siamo stati in grado di informarvi in anticipo sul cambiamento di programma. Desideriamo tuttavia informarvi che i costi sono stati completamente rimborsati. Ci scusiamo per gli eventuali disagi causati da questa situazione.
Cordiali saluti,
Pola
ATCracow
Written 16 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sav
1 contribution
Nov 2023 • Friends
We paid for the tour of Auschwitz. The tour was advertised as hotel pickup however on the evening before the tour we were advised that the bus could not access our road so we’d need to travel to a meeting point. I don’t believe this tour operates a hotel pickup option and I imagine this is standard practice? The pick-up point was 20 minutes away from our hotel.
We were also asked after booking to change our date as Saturday is busier and Auschwitz changed the schedule - which we didn’t believe to be true as when we declined we were still able to attend?
The guides who operated the tour were very friendly and knowledgeable, and the tour itself I would’ve rated higher had it not been for the misleading information when booking.
We were also asked after booking to change our date as Saturday is busier and Auschwitz changed the schedule - which we didn’t believe to be true as when we declined we were still able to attend?
The guides who operated the tour were very friendly and knowledgeable, and the tour itself I would’ve rated higher had it not been for the misleading information when booking.
Written 19 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andy D
Ipswich, UK51 contributions
Apr 2023 • Couples
Pre booked a trip to Auschwitz for four of us. Less than 24 hours before the tour we were told it was cancelled. We were then offered a replacement tour on our last day in Poland. We accepted this as we weren’t flying out until late evening. However,at 5pm the night before the tour AT Cracow changed the pick-up time to early afternoon. This meant we would miss our flight so we weren’t able to accept. A full refund was requested however AT Cracow then passed the blame onto another company. My contract was with AT. I am still waiting for my refund. No further communication has been forthcoming and I have no way of contacting Viatour. Terrible service. I have documented proof to back my review up
Written 1 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ramón Gallud
Madrid, Spain5 contributions
Nov 2021 • Friends
This is by far the most ridiculous "tour" I've ever experienced. When you buy the tickets (through Viator in my case) it clearly says that it's included the ticket to enter Auschwitz. Well, it's not. Once you arrive at Auschwitz you have to do the queue to get your ticket, they haven't booked anything. We where at the queue for at least 2 and a half hours until a worker of Auschwitz came and told us that they where already sold out. Our so called "tour leader" didn't gave us any solution, he only said that we could try to go and visit Auschwitz Birkenau because "they don't usually check if we have tickets". At this point half of the bus just wanted to go back to Krakow and the other half wanted to try this stupid idea. So we tried. When we arrived at Birkenau there was obviously a guard asking for our tickets, end of the journey.
The tour finally ended with our "tour líder" telling us a couple facts about Auschwitz FROM THE OUTSIDE OF THE FENCE. (Photo)
Long story short: AT Cracow basically sells a taxi transfer from Krakow to Auschwitz and, if you're lucky enough, you get to visit Auschwitz.
Won't buy again from Viator or AT Cracow.
The tour finally ended with our "tour líder" telling us a couple facts about Auschwitz FROM THE OUTSIDE OF THE FENCE. (Photo)
Long story short: AT Cracow basically sells a taxi transfer from Krakow to Auschwitz and, if you're lucky enough, you get to visit Auschwitz.
Won't buy again from Viator or AT Cracow.
Written 20 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennica W
Los Angeles, CA11 contributions
Aug 2019
While it was a very unique experience to visit these sites we were disappointed with the tour company. The communication throughout the entire day was poor. For example, we were not told when we would receive breaks, how long lunch would be, or where we would be eating lunch. The only communication we had from our ‘guide’ was very early in the morning. However, as detailed above critical information explaining the breaks and updates throughout the day were not provided. In fact, other than informing us to meet after lunch at a particular spot and to meet at the bus at the end of the day, the guide did not have any verbal communication with us. At the end of the day this became particularly frustrating as the Salt Mine tour provided us with a period of free time after the English tour concluded to walk around inside the mine. However, our guide did not inform us prior to entering the mine at what time we needed to report back to the bus. Thus, we were all left wondering if we had 10 minutes to explore, one hour etc. This led to confusion at the end where some people on the tour were waiting for others since there was no specified time given to report back to the bus. Additionally, the exit to the mine is at a completely different area than the entrance, thus when ten or so of us exited we did not know how to get back to the bus and spent some time aimlessly walking the streets of Krakow to try to locate our bus and the guide. It would have been helpful for our guide to provide more details here.
Perhaps this is typically the way these tours work, but based on visiting other cities in Europe we were expecting that the guide on the bus would provide us with information throughout the day both about the sites and the agenda. It felt as though all we paid for with this was entry fees to the attractions and transportation. The company itself did not provide anything extra that we could not have received from visiting the attractions ourself.
While I would highly recommend visiting both of these sites, I would carefully consider using this tour company especially for those looking for direction, organization, and clarity.
Perhaps this is typically the way these tours work, but based on visiting other cities in Europe we were expecting that the guide on the bus would provide us with information throughout the day both about the sites and the agenda. It felt as though all we paid for with this was entry fees to the attractions and transportation. The company itself did not provide anything extra that we could not have received from visiting the attractions ourself.
While I would highly recommend visiting both of these sites, I would carefully consider using this tour company especially for those looking for direction, organization, and clarity.
Written 12 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ajadair
Tuscany, Italy7 contributions
Nov 2021 • Family
They took us to Auschwitz and couldn't visit (thus also wasting 5 hrs of our day) because THEY DIDN'T GET US TICKETS!!!
We booked the tour for myself and daughter with a guide. The day before they tell us they don't have a guide available and we can be reimbursed or go without a guide. At this point it's too late to book your own (free tickets) online, so we decide to participate anyway.
They drove us 1.5 hrs to Auschwitz, made us wait in line for 2 hrs in the line for people without a booking (already things seemed weird), then they told us tickets were no longer available for the day.
We were told there was no other option but to return to Krakow. We were promised a full refund, but now Viator/Trip Advisor is offering only a partial refund for there not being a guide.
This is therefore a scathing review both for AT Krakow AND Viator / TripAdvisor. I Will never book with them again.
We booked the tour for myself and daughter with a guide. The day before they tell us they don't have a guide available and we can be reimbursed or go without a guide. At this point it's too late to book your own (free tickets) online, so we decide to participate anyway.
They drove us 1.5 hrs to Auschwitz, made us wait in line for 2 hrs in the line for people without a booking (already things seemed weird), then they told us tickets were no longer available for the day.
We were told there was no other option but to return to Krakow. We were promised a full refund, but now Viator/Trip Advisor is offering only a partial refund for there not being a guide.
This is therefore a scathing review both for AT Krakow AND Viator / TripAdvisor. I Will never book with them again.
Written 16 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sophie B
Levallois-Perret, France14 contributions
Mar 2020 • Couples
Really interesting visit to the salt mine in the morning and a very sobering tour around the two Concentration camps. The guides for both tours were very knowledgeable. The collection and drop off for the trip was well organised and we had plenty of 15-20 minute breaks to use the toilet/grab a drink. It's a long long day and it's a lot of walking but it's well worth doing
Written 3 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrewintheuk
Gerrards Cross, UK98 contributions
Dec 2019 • Couples
Auschwitz-Birkenau and salt mines are must see but this tour disappointed. This trip is advertised as 10 hours. It was over 12 hours mainly because we returned to Krakow to pick up / drop off customers for the mine. This is not the way is the itinerary is described and meant we were in the bus for 4-5 hours.
Very tiring and made worse by constant chatter and laughter from guides and driver, especially first thing in morning. Ironic that we were told not to eat in bus for safety reasons, but driver constantly distracted by guides and taking calls on phone. I never felt safe.
Lunch box average. Don’t bother
Very tiring and made worse by constant chatter and laughter from guides and driver, especially first thing in morning. Ironic that we were told not to eat in bus for safety reasons, but driver constantly distracted by guides and taking calls on phone. I never felt safe.
Lunch box average. Don’t bother
Written 9 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are sorry that you felt disappointed by our tour. We always try to provide the best possible quality for our customers. The time of the tour, although we are sorry you perceived it as too long, this tour usually take about 10h-11h, but due to the traffic, queues and unexpected situations it may get longer. It is also stated in the description of the tour as being between 10 and 12 hours. As to your safety, it is always our priority for our customers to feel safe during our tours. Our drivers are not allowed to talk on the phone while driving. We will investigate this situation. We're very sorry, that you felt unsafe. We'll do our best to avoid such situations.
Written 19 December 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kingy87
Kenilworth, UK90 contributions
Nov 2019 • Friends
The tour was professional from the moment we were picked up in the morning, until the moment we were dropped off.
Our tour leader Aneta was exceptional as was the quality of the guides for both the salt mines and Auschwitz Birkenau.
We ordered the lunch boxes from the tour company and were very happy with the food and the value for money. It also meant we did not have to queue for food.
An emotional day, but one that was well organised throughout.
Our tour leader Aneta was exceptional as was the quality of the guides for both the salt mines and Auschwitz Birkenau.
We ordered the lunch boxes from the tour company and were very happy with the food and the value for money. It also meant we did not have to queue for food.
An emotional day, but one that was well organised throughout.
Written 24 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We appreciate your opinion and we are very happy that we were able to make this a satisfying and meaningful experience for you.
Written 19 December 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tim H
Eastham, UK63 contributions
Sept 2019 • Couples
The Castle is well worth a visit whilst you are in Krakow.
You can visit the grounds free of charge but I would recommend booking a guided tour to see the inside of the castle.
We booked a guided tour with an English speaking guide to see the State rooms inside.
The tour gives some great facts, information & history of the castle.
You can visit the grounds free of charge but I would recommend booking a guided tour to see the inside of the castle.
We booked a guided tour with an English speaking guide to see the State rooms inside.
The tour gives some great facts, information & history of the castle.
Written 24 September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No questions have been asked about this experience
*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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