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The Castle Spa

Closed Now: 7:30 AM - 7:30 PM
Open today: 7:30 AM - 7:30 PM
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Review Highlights
Worth a visit

Six of us were staying in the hotel opposite and enjoyed an afternoon at this spa. Having owned my... read more

Reviewed 1 week ago
Claire O
,
Sydney, Australia
Mostly pleasant experience

We've had a one-day trip to Karlovy Vary and this SPA was a good solution for a little relax after... read more

Reviewed 29 August 2018
Ptica_Divnaya
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Traveller Overview
  • Excellent33%
  • Very good20%
  • Average16%
  • Poor13%
  • Terrible18%
Travellers talk about
“aroma massage”(2 reviews)
“program”(11 reviews)
About
Closed Now
Hours Today: 7:30 AM - 7:30 PM
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Suggested duration: 1-2 hours
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Contact
Zamecky Vrch, Karlovy Vary 360 01, Czech Republic
Website
+420 353 222 649
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Top Selling Tours & Activities in and around Karlovy Vary
from US$ 75.99
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from US$ 59.90
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Reviews (124)
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1 - 10 of 69 reviews
Reviewed 1 week ago

Six of us were staying in the hotel opposite and enjoyed an afternoon at this spa. Having owned my own spas I was curious and found it very different from what we were used to but that made the experience more worthwhile. It is health...More

Thank Claire O
Reviewed 20 September 2018 via mobile

I would have to agree with nightflights from 2017 It was so bad we left before getting all of are treatments.More

1  Thank jshindy
CarlsbadPlaza, Director of Sales at The Castle Spa, responded to this reviewResponded 1 October 2018

Dear Jshindy, Let me begin by extending our gratitude for the information, which undoubtedly allows us to better understand how our clients perceive the Castle Spa. At this stage I believe it is important to explain the exact purpose and function of the establishment. The...More

Reviewed 29 August 2018

We've had a one-day trip to Karlovy Vary and this SPA was a good solution for a little relax after enjoying the sights. It is situated in the heart of the city, right in the middle of all those beautiful streets, gingerbread houses and amazing...More

1  Thank Ptica_Divnaya
CarlsbadPlaza, Director of Sales at The Castle Spa, responded to this reviewResponded 2 September 2018

Dear Ptica_Divnaya, Thanks for taking the time to share your prestiged opinion on the Castle Spa with other TripAdvisor users. We take pride in giving outstanding service every customers and we're overjoyed to recieve your compliments and appreciation. We hope to see here again and...More

Reviewed 28 August 2018 via mobile

This place is one of a kind, very professional and great atmosphere.Thanks to everyone for helping to make us feel welcome. I recommend the underwater massage..Relax😊More

1  Thank wineandine704
CarlsbadPlaza, Director of Sales at The Castle Spa, responded to this reviewResponded 29 August 2018

Dear Wineanddine704, thank you very much for sharing your positive experience with us and all of the TripAdvisor users. We look forward to welcoming you back to the Castle Spa in the near future and providing you with yet another positive and relaxing experience. Best...More

Reviewed 24 August 2018 via mobile

This was one of the worst horrible spa experiences I have ever had in Europe. If you are a tourist and don’t speak the local language I completely don’t recommend this spa. The staff don’t speak any English at all and communicating with them is...More

2  Thank Yasmin K
CarlsbadPlaza, Director of Sales at The Castle Spa, responded to this reviewResponded 29 August 2018

Dear Ms Kottait, It is unfortunate that you left our establishment with such negative feelings, however at this point it is important to clarify a few issues regarding your comments. Considering that over 60% of our visitors use the English language I can assure you...More

Reviewed 20 August 2018 via mobile

Just lost 1300kc for a 500 service. The staff is really arrogant with a bad attitude especially the blonde woman in the reception The staff don’t speak english might as well make it a Czech only spa , really bad massage (taken the underwater massage...More

1  Thank skaito s
CarlsbadPlaza, Director of Sales at The Castle Spa, responded to this reviewResponded 23 August 2018

Dear Skaito s., we are sorry you disliked your visit to the Castle Spa. The mineral water in the pool really does not look as good as normal water, mainly due to its composition and high content of salts and minerals, it contains around 40%...More

Reviewed 14 July 2018 via mobile

The place is super central and working during the weekends. We came in very short notice for a 2 hours “family” package. The people working there were quite kind and efficient to help us. The massage was great. The whole story cost us 2170 CZK....More

1  Thank Baydo B
CarlsbadPlaza, Director of Sales at The Castle Spa, responded to this reviewResponded 17 August 2018

Dear Baydo B, Thank you very much for reviewing our Medical Spa Centre Zamecke Lazne (Castle Spa) in such a splendid way. We hope to have you staying with us again and look forward to providing you with the same positive experience. Wishing you a...More

Reviewed 15 June 2018 via mobile

I have been to thermal hot springs all over the world & based on my experience there are far options like Taiwan, Japan, Iceland and Hungary. This one felt very clinical. You are on a schedule and directed where to go buy workers dressed as...More

Thank TrMarek
CarlsbadPlaza, Director of Sales at The Castle Spa, responded to this reviewResponded 23 July 2018

Dear TrMarek, Thank you for your review of the Castle Spa. I understand from your comments that you are comparing our Castle Spa to thermal spring relaxation resorts. It is true that we strive to create a relaxing and pleasant atmosphere at Castle Spa, however...More

Reviewed 30 May 2018

This is a public spa. We found a better one later, the Hotel Savoy will permit you to use their services. Excellent and far better than the Castle Spa.More

1  Thank Boggio
CarlsbadPlaza, Director of Sales at The Castle Spa, responded to this reviewResponded 1 June 2018

Dear „Boggio“, Thank you very much for sharing your review with us - we greatly appreciate our guests' feedback. I would like to take this opportunity to mention that the pool with thermo-mineral water is the most precious gem of the Castle Spa and the...More

Reviewed 9 February 2018

My husband and I booked for a 4 hour treatment while staying in Karlovy Vary for 2 days. This included a swim in their mineral salt pool, soaking in warm mineral bath, massage, sauna, walking on smooth stones in ankle deep water, hot and cold...More

Thank kathy255068
CarlsbadPlaza, Director of Sales at The Castle Spa, responded to this reviewResponded 17 February 2018

Dear kathy255068, Thank you so much for choosing our Medical Spa Centre Zamecke Lazne (Castle Spa) for your spa experience during your stay in Karlovy Vary and for sharing your review with us - we greatly appreciate our guests' feedback. We are constantly working on...More

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