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Address: 5-19 Lilianfels Ave | Echo Point, Katoomba, New South Wales 2780, Australia
Phone Number: +61 2 4780 1200
Website
Description:

Surrounded by spectacular national parks in the World Heritage listed Blue...

Surrounded by spectacular national parks in the World Heritage listed Blue Mountains, a visit to Lilianfels Spa is like returning home.Enliven your senses with our soothing and restorative body and beauty treatments delivered by a team of caring and talented spa professionals.Enter a space where you are supported to discover your natural state of balance. The spa is open daily.

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TripAdvisor Reviewer Highlights

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Relaxing

We were able to use all the facilities available. I was very relaxed and enjoyed my time there. My massage was great.

4 of 5 bubblesReviewed 22 September 2016
Carolina G
,
Sydney, Australia
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29 Reviews from our TripAdvisor Community

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Showing 29: English reviews
Australia
Level Contributor
87 reviews
50 attraction reviews
common_n_attraction_reviews_1bd8 130 helpful votes
5 of 5 bubbles Reviewed 6 October 2016 via mobile

We recently were sojourning in the beautiful blue mountains and decided to act on recommendations of close friends and book into this spa facility for some pampering... we could not have been more delighted with our choice! From the moment we arrived the staff at the spa reception were warm and professional.. ( and immaculately well presented also!) The therapists... More 

Helpful?
Thank Scentedlotus
Ralf B, General Manager at The Spa at Lilianfels, responded to this review

Dear Valued Guest, Thank you for reviewing your recent experience at our Lilianfels Day Spa in the Blue Mountains. It is a pleasure to read that you had a relaxing and enjoyable spa treatment, and enjoyed our day spa facilities and our spa angels that looked after you. I hope we can welcome you back to Lilianfels Day Spa in... More 

Sydney, Australia
Level Contributor
41 reviews
32 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 22 September 2016

We were able to use all the facilities available. I was very relaxed and enjoyed my time there. My massage was great.

Helpful?
Thank Carolina G
Ralf B, General Manager at The Spa at Lilianfels, responded to this review

Dear Valued Guest, Thank you for reviewing your recent experience at our Lilianfels Day Spa in the Blue Mountains. Its a pleasure to read that you enjoyed all of our spa facilities and your massage experience. We hope to welcome you back again in the near future. With thanks, Ralf Bruegger Group General Manager More 

Level Contributor
8 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 21 July 2016 via mobile

Massage was good but just as good as a much cheaper thai massage. I suppose your paying for the nice-ish surroundings though it's ruined by the usual aussie retail type attitude level of service at the front desk and especially at the spa p.o.s. it's supposed to be a relaxing environment. I haven't experienced bad service like that in any... More 

Helpful?
Thank Stthl
Ralf B, General Manager at The Spa at Lilianfels, responded to this review

Dear Valued Guest, Thank you for reviewing your spa experience at our Lilianfels Day Spa in the Blue Mountains. I am disappointed to hear that on this occasion not all areas of your spa pampering experience were met with the 5-star service that we a renowned for. I thank you for your feedback and will take this on board in... More 

Sydney, Australia
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 14 June 2016

The spa itself is really nice. Good atmosphere and nice set up; I also enjoyed the sauna a lot. My partner and I decided to get a massage each. I opted for "the volcanic full body massage" and my partner for the "volcanic foot massage". Afterwards my partner and I exchanged a similar disappointing experience. We were both wondering whether... More 

Helpful?
Thank NinaFee
Ralf B, General Manager at The Spa at Lilianfels, responded to this review

Dear Valued Guest, Thank you for your recent feedback on your day spa experience At Lilianfels Day Spa. I am disappointed to read that on this occasion we failed to deliver the pampering service standard our Spa Angels are known for. We do take pride in our very diverse team of therapists who all hold either a Beauty & Massage... More 

New South Wales, Australia
Level Contributor
16 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 15 May 2016

A lovely place for a treatment with friendly staff, great products and a relaxing atmosphere. Not cheap though.

Helpful?
Thank Harriet W
Ralf B, General Manager at The Spa at Lilianfels, responded to this review

Dear Valued Guest, Thank you for reviewing your experience at our Lilianfels Day Spa in the Blue Mountains. We are pleased to hear that you had a lovely spa pampering experience and that our Spa Angels looked after you. We hope to welcome you back for another spa pampering session in the near future. With thanks, Ralf Bruegger Group General... More 

London, United Kingdom
Level Contributor
30 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 17 March 2016 via mobile

We spent 3 nights in this lovely hotel, right by Echo Point so can explore first thing before the hoards arrive. We experienced 2 rooms which were huge and well finished but poor lighting. Be warned that If you ask for a twin bedded room you won't get the spectacular views. Superb swimming pools but a poor after-thought of a... More 

Helpful?
Thank Peter T
Sydney, Australia
Level Contributor
108 reviews
41 attraction reviews
common_n_attraction_reviews_1bd8 55 helpful votes
2 of 5 bubbles Reviewed 23 December 2015

Massage was NOT OK, the therapist did not address my areas of concern, I’ve asked her to spend more time and focus on couple of areas which I've also written on the form but she completely ignored, she was only concerned with the massage pressure which it wasn’t good overall. She has also ‘accidently’ flip my towel so my chest... More 

Helpful?
1 Thank 8pugs
Ralf B, Manager at The Spa at Lilianfels, responded to this review

Dear 8World Traveller, Thank you for your recent feedback on your Day Spa Experience. I am disappointed to read that on this occasion we failed to deliver that pampering service standard our Spa Angels are known for. We do take pride in our very diverse Team of therapists who all hold either a Beauty & Massage Diploma or Massage Certificate... More 

Sydney, Australia
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 November 2015

My wife and I booked a spa treatment each on our honeymoon. We were treated with the utmost hospitality and had a wonderful and relaxing experience. The staff are excellent and the quality of the treatment was superb. What made it all the more special was being able to have our treatments in the same room. Would definitely recommend!

Helpful?
Thank Shaun B
Ralf B, General Manager at The Spa at Lilianfels, responded to this review

Dear Valued Guest, Thank you for reviewing your spa pampering experience with us at Lilianfels Day Spa in the Blue Mountains, We are pleased to hear that you had a relaxing and enjoyable treatment together and that you were well looked after by our Spa Angels. We hope to welcome you back for another spa pampering session in the near... More 

Greater Sydney, Australia
Level Contributor
17 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 3 September 2015

excellent follow up via email and phone call about the appointment, greeting and people were great. had an ok massage, have definitely had better. It is said that we always remember the last things and the showers pressure and trying to get hot water was below par. So this leaves one feeling ho hum and asking the question"Would I go... More 

Helpful?
Thank John M
Ralf B, Manager at The Spa at Lilianfels, responded to this review

Dear Valued Guest, Thank you for reviewing your experience with us at Lilianfels Hotel and Spa. I'm pleased to hear that you have found the booking process and atmosphere of the spa enjoyable and with ease. Regarding your feedback on our water pressure, I will share with our engineering team to see if we can resolve that. We do hope... More 

Sydney, Australia
Level Contributor
26 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 25 July 2015

Recently enjoyed a volcanic stone massage for sixty minutes at the Lilianfels Spa. The total spa area looked amazing, top standards in waiting areas, and treatment room. This was most definitely the best massage ever, and in the cold winter weather, the stones are so warming.. What made it the best however, was the outstanding service I received from the... More 

Helpful?
1 Thank Lexi1_12
Ralf B, General Manager at The Spa at Lilianfels, responded to this review

Dear Valued Guest, Thank you for reviewing your recent experience at Lilianfels Day Spa at Lilianfels Blue Mountains Resort & Spa It’s a pleasure to read that you had a relaxing and enjoyable spa treatment, and enjoyed our day spa facilities and our spa angels that looked after you with our volcanic stone massage. Thank you for your overall feedback... More 

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