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We have been coming to the Hunter Valley for over 20 years, whilst you can buy Brokenwood wines in most liquor outlets, there nothing like the personal touch that's on offer at the cellar door. Elaine was a fantastic host, pleasant and very I knowledgeable...More
We visited to do some wine tasting last week and the lady was absolutely fantastic, giving us a background on all the wines and explaining how to get the best value for our purchase
Lauretta P, Manager at Brokenwood Wines, responded to this reviewResponded 3 weeks ago
Thanks for visiting and taking the time to review us! We will pass this on to our staff.
We hope to see you again soon, make sure you check out our new Cellar Door and dining options opening in December.
Six of us visited late in the day due to our arrival in Pokolbin. The staff could not have been more helpful. Customer service excellent. Obvious by the amount of wines bought. The young lady was very knowledgable and it ended up being the top...More
We like wine, in fact we love wine and spend inordinate amounts of time and money on the stuff. We drink and celebrate Australian winemakers. So it was with anticipation and knowledge of Brokenwood wines that we called in to their cellar door. We visit...More
2 Thank Kristen K
Damien_Brokenwood, Manager at Brokenwood Wines, responded to this reviewResponded 6 August 2018
Hi Kristen, thankyou for your feedback. Brokenwood takes great pride in both its quality of wine and customer service, as a result we have put a charge on all of our tastings be it the Varietal range or Single Vineyard wines, at present on our...More
Visited a week ago,recommended to visit this excellent winery to taste Semillion.
We each did a $5 general tasting, and were alone with the young hostess who was more interested in talking with her friend,never actually engaged with us,not at all personable or interested in...More
1 Thank Fuder
Damien_Brokenwood, Manager at Brokenwood Wines, responded to this reviewResponded 17 July 2018
Hi Fuder, thankyou for your feedback, at Brokenwood we take customer service very seriously, I am sorry to hear that we have not provided the service that is expected from Brokenwood. Yes the new Cellar Door is looking very exciting and will look to open...More
Made very welcome and had an interesting tour of the winery to better understand the philosophy behind the different wines as well as taste some special new vintages. Followed by an unhurried wine tasting. Very knowledgeable staff and lovely wines. A great way to spend...More
Thank John H
Geoff K, General Manager at Brokenwood Wines, responded to this reviewResponded 21 June 2018
we're glad that you and your friends enjoyed the tour and tasting.
Thanks for bouquet.
we'll look forward to seeing you next time you visit - as you may have noticed we're investing in a new Cellar Door complex which will provide even...More
This is one of the leading wineries of the Hunter. The range of wines for tasting is good and the staff was very friendly and helpful.
Atmosphere is ok, but nothing special.
No older vintages on offer by the (paid-for) glass. Disappointing.More
Geoff K, General Manager at Brokenwood Wines, responded to this reviewResponded 24 May 2018
thanks for visiting us and for taking the time to provide this constructive feedback.
I'm not sure when you visited, but if it was during the last 6 months you may have noticed that we are building a new Cellar Door to enable...More
We visited on a Saturday afternoon (2 adults, 2 kids 5yo). Brokenwood charge for tastings, with the price coming off any purchases. I think paying for tastings is a great idea for both customer and winery. However, I would have expected for a Saturday arvo...More
1 Thank markwhitechurch
Damien_Brokenwood, Manager at Brokenwood Wines, responded to this reviewResponded 30 April 2018
Thanks for your valued feedback, We are so excited about the new Cellar Door facility, The new CD will have a number of tasting pods for general tastings, private tastings rooms, museum as well as a fully licenced restaurant and Pantry. There well...More
We all knew this wine and one of our group is a wine buff, so it was always going to be a test of the staff’s wine knowledge. Damien nor the wine disappointed!! We had a lovely wine tasting session, Damien certainly knew his stuff...More
Thank Toni G
Geoff K, General Manager at Brokenwood Wines, responded to this reviewResponded 2 April 2018
we're thrilled that you and your group enjoyed your visit to Brokenwood. The Four Winds Vineyard Shiraz from the Canberra Region whilst drinking well now will also reward further ageing, if you can keep your hands off it for a few years! I'll...More