We had a real problem getting off the ship. The tour guide/ bus driver waited about 30 mins for us. In the end they had to leave. When we finally got off the ship another guide called the boss. He came and picked us up and drove us to meet our tour. Such a nice man, and what great service. They all went out of their way to help us. The tour was fantastic. The tour guides had a lot of knowledge, he was also fun to be with. The tour was much more than we expected. A must for all Lord of the rings fans.