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Best Tours

123 reviews
Melbourne, Victoria, Australia

Best Tours
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Reviews (123)
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1 - 10 of 123 reviews
Reviewed 27 February 2017

Again like previous weeks, no tour guide showed up, 17 people waited 45min, they would not answer there emails, prior to tour and none of us could contact then, everyone tried. Automated emails sent to every one saying it was going ahead, but that is...More

Date of experience: February 2017
Thank coraltrudgeon
Reviewed 11 February 2017

No guide turned up. No texts, phone calls no emails to advise why not. 19 very unhappy people. Do not use this company is my best advice as looking through the reviews this is quite typical of them.

Date of experience: February 2017
1  Thank June F
Reviewed 11 February 2017 via mobile

I'm so infuriated right now writing this review, we booked this tour, and were really looking forward to it having saved up for our night out for a while, we arrived at the meeting point and waited..... and waited... and waiting until we were all...More

Date of experience: February 2017
2  Thank andrea_from_aus
Reviewed 4 February 2017 via mobile

My husband and I were booked for a ghost tour in melbourne. We received a text an hour before the tour departed saying it was on track and to please arrive 15 minutes early. We arrived at the meeting point where there were several other...More

Date of experience: February 2017
2  Thank sarahhV2993XC
Reviewed 18 January 2017

Had bought tickets months before holiday to Melbourne for street art walking tour. 2 days prior I received a text saying the tour had been cancelled due to low numbers and to reschedule and I could get a 2for the price of 1 ticket next...More

Date of experience: January 2017
Thank Kerryl T
Reviewed 15 January 2017

On Saturday 7th January My husband and I we were booked for the Cupcakes, Macarons and Chocolate Walking Food Tour. We arrived at the meeting place 15 minutes prior to the commencement of the tour, but no tour guide turned up. I contacted the tour...More

Date of experience: January 2017
Thank StormGirl-Tmn
Reviewed 7 January 2017

We were booked on the cupcake, maccaron and chocaolate walking tour today, 11am start. We arrived at the meeting place at 10:40 and waited until 11:20 and NO GUIDE TURNED UP. Tried contacting them by phone, and had a range of automated options, none taking...More

Date of experience: January 2017
Thank Rikki S
Reviewed 3 July 2016

Terrible customer service - emailed 4 times no response. Turned up on Saturday at meeting point with 10 other people and the tour guide did not turn up. No follow up at all. Very disappointed with Best Tours as this was a surprise gift for...More

Date of experience: July 2016
Thank taniaandbillie
Reviewed 6 June 2016

Was the worst tour I have ever been on. Tour guide didn't stop while participants went to the toilet. Didn't get to go in any place, just walked around the city ( I could have done that myself for free!). We ended up leaving the...More

Date of experience: May 2016
Thank noamigort
Reviewed 1 June 2016

DO NOT BOOK WITH THIS COMPANY! I bought a "scoopon" for a 2 person "Drunk History" tour, and gifted a 1-person scoopon ticket to the same tour to a friend for her bday ... we found a weekend that was good for all 3 of...More

Date of experience: May 2016
Thank vinki78
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