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Avoid this tour company like you would avoid Covid. The employee is disrespectful and lacks in the necessary professional skills that is required from any business or employee and at a time when the tourism industry is still trying to bounce back. I suggest to spend your money on another business that actually treats its customers with the respect that they deserve and knows what it's like to display professional business etiquette as this one clearly doesn't care if they get your business.…
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Date of experience: May 2022
Helpful
Response from SunroverRob, Front Office Manager at Sunrover Tours
Responded 2 weeks ago
Your simple question in regards to discounted rates over school holidays was given a very simple answer, "no we do not." This is disrespectful how?? Your follow up email began with a snarky comment. I answered your further questions while also responding to your dig. If you would like to be treated with some respect - please remember that's a two way street. I was not rude, or use inappropriate language. I simply let you know I do not appreciate snide comments. And attempting to use digital forums in attempt to damage a company 'at a time when the tourism industry is still trying to bounce back' shows me EXACTLY what sort of person you are. Tell your story walking you troll. See? THAT was rude. Quite a big difference isn't there?
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Great tour to Fraser Island. Small groups, which makes it more intime and you get to know each other. The guides were super friendly and did everything to make us happy. The camping site was very clean and next to the beach. Good food, cozy atmosphere and a super guided tour! Highly recommended!…
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Date of experience: April 2022
Helpful
Had a great time on the 3 day Fraser Island tour. Wayne was good fun and ensured that we were thoroughly looked after throughout the trip. We had a great group with us and saw plenty of what the island had to offer. Overall a good tour, good itinerary led by Wayne, a good lad.
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Date of experience: April 2022
Helpful
Cancelled the day before as not enough people for the tour. Very disappointing considering that when we then desperately tried to book with another company every other company was full. If you are tight on time I suggest going with other companies with better reviews.
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Date of experience: April 2022
Helpful
Response from SunroverRob, Front Office Manager at Sunrover Tours
Responded 3 weeks ago
So, even though we provided a full refund and offered a discounted rate if you chose to re-book for another time, you feel compelled to post a one star review for a tour you didn't join. Thank You for your feedback.
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+1
Amazing tour!! We did a three day trip with Wayne, he was very generous and went out of his way to make the trip fantastic! Would 100% recommend
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Date of experience: February 2022
Helpful
Response from SunroverRob, Front Office Manager at Sunrover Tours
Responded 3 weeks ago
Glad you enjoyed the tour. Thank You for posting!
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