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Review Highlights
Great a Customer Service

We were picked up by a representative at Cairns airport. Our driver Jim was friendly, polite and... read more

Reviewed 1 week ago
chloet64
,
Melbourne, Australia
via mobile
Professionally Operated

The representative was waiting at the airport to give directions to the coach pick up. The coach... read more

Reviewed 2 weeks ago
2HappyAussies
,
Sydney, Australia
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Traveller Overview
  • Excellent68%
  • Very good22%
  • Average4%
  • Poor2%
  • Terrible4%
Travellers talk about
About
Exemplar is the longest established tourist transport provider for the Port Douglas- Cairns region. We offer airport transfers, private limousine services, charters, conference transfers and wedding limousines. Our scheduled and private transfer...more
Suggested duration: < 1 hour
Contact
Lot 57 Captain Cook Highway, Port Douglas, Queensland 4877, Australia
Website
+61 7 4213 3333
Call
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Reviews (342)
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All reviews friendly driver always on time transfer service reliable transport hotel booked reliable service return transfer transfer company palm cove trip to port douglas these guys accommodation cars passengers van journey pd
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Reviewed 1 week ago via mobile

We were picked up by a representative at Cairns airport. Our driver Jim was friendly, polite and very courteous. He drove smoothly and delivered us to our accomodation quickly and with a big smile. Great service and highly recommended.

Thank chloet64
Louisatravels, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 1 week ago

Hello Chloet64. Thank you for your review. We are very pleased you had good service with your recent transfer. However, do not have a driver by the name of Jim, but we are pleased your experience in the region was of high standard.

Reviewed 2 weeks ago

The representative was waiting at the airport to give directions to the coach pick up. The coach was clean and modern, the drivers careful and friendly. Our return trip arrived at the designated time

Thank 2HappyAussies
Louisatravels, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 2 weeks ago

Hello 2 Happy Aussies. We appreciate you taking the time to review our services. It is pleasing to learn that you enjoyed your transfers and that we met your expectations. We look forward to welcoming you back here again soon.

Reviewed 2 weeks ago

Good service, friendly and fast way to get to Port Douglas from Cairns. The buses were air conditioned and clean and ours even had baby seats if required ready to go.

Thank Pioneer56162499431
Louisatravels, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 2 weeks ago

Hello Pioneer56162499431. Thank you for your feedback. Cleanliness of our vehicles is a high priority and the safety of our passengers even more so. We trust you enjoyed your stay here and look forward to welcoming you back here again soon.

Reviewed 3 weeks ago

Rep waiting at baggage carousel, van right outside waiting, staff friendly and courteous! Pick up at hotel for return was on time, the driver friendly and the route to airport direct. I recommend this company,

Thank treeh0useg
Louisatravels, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 2 weeks ago

Hello Treehouse G. Thank you for taking the time to submit your review. We try very hard to make airport transfers hassle free for our customers and we are very pleased you found it so. Thank you also for recommending us.

Reviewed 3 weeks ago

We visited Port Douglas this October 2018 for a few days and found everyone else very nice and friendly. We booked a Private Transfer to the airport to catch a flight at 09.30am. We were told that we would be collected at 07.15 which we...More

Thank yoyoyoyolady
Exemplar_Management, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 3 weeks ago

Dear yoyoyoyolady Sorry, but I am not to sure I know how to handle your feedback. I sincerely want to get to the bottom of what happened to you and your companion but have no basis on which to proceed. We have tried but have...More

Reviewed 3 weeks ago

I used Exemplar to travel from Cairns to Pt Douglas & back again at the end of my holiday. It was a really efficient service, they were prompt & the coaches were clean and comfortable. The drivers were friendly & knowledgeable about local sights &...More

Thank Chrisb180152
Louisatravels, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 2 weeks ago

Hello Chrisb180152. Thank you for your review on your recent airport transfer. We are very pleased that you found our services were hassle free and met your expectations. Thnakyou again and we look forward to welcoming you again here soon.

Reviewed 15 October 2018

Pick up upon arrival wand transfer with Dee was excellent with great advice and information, return to airport on departure had to get on at 0600 am and wait 2.5 hrs at airport for flight. Also driver had to wait for people who could not...More

Thank Hab1969
Exemplar_Management, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 4 weeks ago

Hello MarcByrne. Thankyou for your feedback. Yes, indeed you did have a long delay once at the airport. Standard practice for us is that guests joining JQ947 (departing at 0920) travel on the 0600 service. Our next scheduled service from Port Douglas (at 0715) joins...More

Reviewed 14 October 2018

We wanted to go from our hotel to the wildlife habitat, then down to Palm Cove for lunch, then on to Cairns . No trouble! Managed to catch/be picked up in 3 places, same day - excellent coordination. Highly recommended.

Thank muzikluffa
Exemplar_Management, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 4 weeks ago

Hello muzikluffa, Many thanks for your insightful review. We are very pleased you enjoyed the sights of our incredible region and that we assisted you in between each point with no bother. Thank you again and we look forward to welcoming you back here soon.

Reviewed 6 October 2018 via mobile

Kept us waiting over 1 hour at the Cairns airport. Check in lady was hopeless. No idea of timing on the flights and the whole bus was waiting for 2 people to board since she sent them away to have a coffee!!! On this day...More

1  Thank sandradonnarumma
Exemplar_Management, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 10 October 2018

Hello sandradonnarumma. Thank you for your feedback. We understand that some frustrations are experienced at airports when connecting with ground transport and we acknowledge yours. On investigation, our records indicate you were booked on the 1315 shuttle and that your plane landed at 1155 (10...More

Reviewed 5 October 2018 via mobile

Have used your company every year for the last 5 years. Service is always excellent. Always on time, always helping to load and unload bags. Biggest smiles on the drivers faces. Drivers are always helpful, informative and friendly. Thank you for making our trip a...More

Thank Michael S
Exemplar_Management, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 8 October 2018

Hello Michael S. Many thanks for your excellent review. It is great to hear that our drivers have been consistently delivering good service to you and your families over the past 5 years. We pride ourselves on good old fashioned service, and they all understand...More

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Questions & Answers
Ask a question
lats2018
20 March 2018|
Answer
Response from Exemplar_Management | Property representative |
Hello Lats 2018. Thank you for your enquiry. Please see rates valid 'til March 31 and our new rates after April 01. We hope you find this helpful. You are welcome to call our reservations office on 07 4213 3333 for any... More
0
Votes
kyliejoan
14 October 2015|
Answer
Response from Louisatravels | Property representative |
Hello Kylie, I have responded to you twice now and asked that you call the office. I do not know what's happened to your email. Unfortunately I can't help you. You have not given me your details such as name on booking... More
0
Votes
kyliejoan
1 October 2015|
Answer
Response from Louisatravels | Property representative |
Hello, Kylie, It sounds like you should call our office straight away on 4098.5473 to make sure everything is OK. Your hotel is right, we do know when flights are arriving and departing, but I understand day light savings... More
1
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