We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Review Highlights
intentionally long wait times

I used this service as the hotel i was travelling to wasn't easy to get to by public transport... read more

Reviewed 4 days ago
ivyleague10
,
Brisbane, Australia
Awful -.wish I'd seen these reviews before booking

We booked the service to The Rocks. First issue was when the driver decided he didn't want to take... read more

Reviewed 2 weeks ago
CanadaWideTraveller
,
London, Canada
Read all 48 reviews
3
All photos (3)
Full view
Traveller Overview
  • Excellent14%
  • Very good12%
  • Average2%
  • Poor4%
  • Terrible68%
4 days ago
“intentionally long wait times”
2 weeks ago
“Awful -.wish I'd seen these reviews before booking”
About
Airport Connect offers door to door Sydney Airport shuttle services to and from Sydney Domestic and International airport to Sydney CBD. At our affordable rates, our company offers round-the-clock trips but also personalised services. These include...more
Contact
Sydney, New South Wales 2015, Australia
Website
+61 2 9557 7615
Call
Top Selling Tours & Activities in and around Sydney
from US$ 10.30
More Info
from US$ 10.30
More Info
from US$ 10.30
More Info
from US$ 10.30
More Info
Reviews (48)
Filter reviews
45 results
Traveller rating
7
4
1
2
31
Traveller type
Time of year
LanguageEnglish
More languages
7
4
1
2
31
See what travellers are saying:
FilterEnglish
Updating list...
1 - 10 of 45 reviews
Reviewed 4 days ago

I used this service as the hotel i was travelling to wasn't easy to get to by public transport (with a very heavy bag). 1st thing - the price was very good - $17 to a hotel in Sydney CBD from the airport. i prepaid...More

Thank ivyleague10
Reviewed 2 weeks ago

We booked the service to The Rocks. First issue was when the driver decided he didn't want to take one group to Bondi and offloaded them on another bus and for some reason sent us with them. This driver clearly didn't know the city. He...More

Thank CanadaWideTraveller
Reviewed 3 weeks ago via mobile

No signage at the pickup point or on the vehicle. They said 15 minutes till pickup when we booked at it took 45! The vehicle was old and damaged. The driver smoked at pickup locations and then got back into the van stinking. And wore...More

Thank Emily H
Reviewed 20 May 2018 via mobile

DO NOT USE 1 star is generous. This company is a disgrace. Waited 2 hours called 5 times during that time to be told everytime the driver was 15-20 mins away everytime. Other companies advised us they are the same everyday. Emailed a complaint over...More

1  Thank Leah P
Reviewed 16 April 2018

Been waited in the pickup time for more than an hour and no car showed up. Called the hotline many times and they just asked us to wait saying that the car was in traffic. I told him that shuttles from other companies keep coming,...More

2  Thank kingwong118
Reviewed 24 January 2018

I booked and paid for this service for a quick weekend away in Sydney. Upon arriving in Sydney I followed their information and contacted their office stating I was waiting for pickup. They advised it would be about 20mins. After 25mins and no driver I...More

Thank meadek2015
Reviewed 4 January 2018

Thanks for looking after us after we arrived - driver was very pleasant and helpful, journey was fast! Happy with the service!

Thank kaclasdfgh
Reviewed 27 December 2017 via mobile

After waiting over an hour (still sitting in the bus waiting to leave) we have to wait until there’s more people. Im cancelling my return ticket I could walk faster

Thank kelvitton
Reviewed 21 October 2017

Overall not to bad for shared shuttle. A bit of a wait at the Airport, but for $15 per person I would say it is very reasonable service. Was staying at YHA Central and bus dropped me off just next to the Hostel. Recommended!

Thank franky2000977
Reviewed 4 October 2017

What a start to a holiday ... NEVER AGAIN, DON'T BOTHER EVEN INQUIRING WITH THIS COMPANY OR WEBSITE. I believe that Airport Connect , KST , Airbus Airport all trade under the same umbrella?? We arrived on time walked to the pickup spot. They were...More

Thank Bugsy13
View more reviews
Nearby
Nearby HotelsSee all 188 hotels in Sydney
175
113 reviews
.41 km away
SKYE Hotel Suites
62 reviews
1.39 km away
Parramatta City Motel
53 reviews
1.53 km away
Novotel Sydney Parramatta
1,109 reviews
1.58 km away
Nearby RestaurantsSee all 6,741 restaurants in Sydney
Daawat Indian Feast
26 reviews
.15 km away
Picknick Cafe & Family Restaurant
14 reviews
.32 km away
Oporto's
10 reviews
.32 km away
Thailand 999
11 reviews
.33 km away
Nearby AttractionsSee all 1,759 attractions in Sydney
Parramatta Park
212 reviews
1.08 km away
Ultimate Family Entertainment Centre
39 reviews
1.28 km away
Old Government House
138 reviews
1.05 km away
Westfield Parramatta
98 reviews
1.60 km away
Questions & Answers
Get quick answers from Airport Connect staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines