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Review Highlights
intentionally long wait times

I used this service as the hotel i was travelling to wasn't easy to get to by public transport... read more

Reviewed 22 September 2018
Brisbane, Australia
Awful -.wish I'd seen these reviews before booking

We booked the service to The Rocks. First issue was when the driver decided he didn't want to take... read more

Reviewed 13 September 2018
London, Canada
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Traveller Overview
  • Excellent14%
  • Very good12%
  • Average2%
  • Poor4%
  • Terrible68%
22 Sep 2018
“intentionally long wait times”
12 Sep 2018
“Awful -.wish I'd seen these reviews before booking”
Airport Connect offers door to door Sydney Airport shuttle services to and from Sydney Domestic and International airport to Sydney CBD. At our affordable rates, our company offers round-the-clock trips but also personalised services. These include...more
Sydney, New South Wales 2015, Australia
+61 2 9557 7615
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1 - 10 of 45 reviews
Reviewed 22 September 2018

I used this service as the hotel i was travelling to wasn't easy to get to by public transport (with a very heavy bag). 1st thing - the price was very good - $17 to a hotel in Sydney CBD from the airport. i prepaid...More

Date of experience: September 2018
Thank ivyleague10
Reviewed 13 September 2018

We booked the service to The Rocks. First issue was when the driver decided he didn't want to take one group to Bondi and offloaded them on another bus and for some reason sent us with them. This driver clearly didn't know the city. He...More

Date of experience: September 2018
Thank CanadaWideTraveller
Reviewed 6 September 2018 via mobile

No signage at the pickup point or on the vehicle. They said 15 minutes till pickup when we booked at it took 45! The vehicle was old and damaged. The driver smoked at pickup locations and then got back into the van stinking. And wore...More

Date of experience: September 2018
Thank emilyh416
Reviewed 20 May 2018 via mobile

DO NOT USE 1 star is generous. This company is a disgrace. Waited 2 hours called 5 times during that time to be told everytime the driver was 15-20 mins away everytime. Other companies advised us they are the same everyday. Emailed a complaint over...More

Date of experience: May 2018
1  Thank Leah P
Reviewed 16 April 2018

Been waited in the pickup time for more than an hour and no car showed up. Called the hotline many times and they just asked us to wait saying that the car was in traffic. I told him that shuttles from other companies keep coming,...More

Date of experience: March 2018
2  Thank kingwong118
Reviewed 24 January 2018

I booked and paid for this service for a quick weekend away in Sydney. Upon arriving in Sydney I followed their information and contacted their office stating I was waiting for pickup. They advised it would be about 20mins. After 25mins and no driver I...More

Date of experience: January 2018
Thank meadek2015
Reviewed 4 January 2018

Thanks for looking after us after we arrived - driver was very pleasant and helpful, journey was fast! Happy with the service!

Date of experience: January 2018
Thank kaclasdfgh
Reviewed 27 December 2017 via mobile

After waiting over an hour (still sitting in the bus waiting to leave) we have to wait until there’s more people. Im cancelling my return ticket I could walk faster

Date of experience: December 2017
Thank kelvitton
Reviewed 21 October 2017

Overall not to bad for shared shuttle. A bit of a wait at the Airport, but for $15 per person I would say it is very reasonable service. Was staying at YHA Central and bus dropped me off just next to the Hostel. Recommended!

Date of experience: October 2017
Thank franky2000977
Reviewed 4 October 2017

What a start to a holiday ... NEVER AGAIN, DON'T BOTHER EVEN INQUIRING WITH THIS COMPANY OR WEBSITE. I believe that Airport Connect , KST , Airbus Airport all trade under the same umbrella?? We arrived on time walked to the pickup spot. They were...More

Date of experience: September 2017
Thank Bugsy13
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