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Review Highlights

arrived at terminal 2 , at 7pm, went out where we had to go and get the shuttle , well after 4... read more

Reviewed 1 week ago
Bundaberg, Australia
The worst f.. Service ever

Lack of organization, drivers don't know who take first, rude drivers, where are they... read more

Reviewed 1 week ago
Adriana T
via mobile
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Traveller Overview
  • Excellent10%
  • Very good6%
  • Average5%
  • Poor9%
  • Terrible70%
5 May 2018
“Macarthur Minibus Express”
12 Feb 2018
“Don’t bother unless your not in a hurry!”
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Sydney, New South Wales 2020, Australia
+61 2 9666 9988
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Reviews (200)
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1 - 10 of 194 reviews
Reviewed 1 week ago

arrived at terminal 2 , at 7pm, went out where we had to go and get the shuttle , well after 4 phone calls, they never answerd the phone, how dare they, at 9pm we went and took a taxi to sydney , what a...More

1  Thank happyBundaberg
Reviewed 1 week ago via mobile

Lack of organization, drivers don't know who take first, rude drivers, where are they manners. Hell no Need to find a professional driver, the idea of being bagging for taking me for a trip that I paid already is ridiculous. If you can and not...More

2  Thank Adriana T
Reviewed 2 weeks ago

As a receptionist for a hotel, i always warn my guests to never use this service. I have never once seen them arrive on time (usually 30+ minutes late) and guests cannot contact them by phone as no one picks up. If you have 2...More

2  Thank Katie-Tie
Reviewed 3 weeks ago via mobile

No organisation at all. No directions. 45 minutes late with no apologies. Avoid at all cost. Uber is cheaper and faster.

2  Thank Chief_Moose
Reviewed 3 weeks ago via mobile

45 min late in pick up with no attempt to call/text to let us know.We had to use our uk mobile to call them and with the long on hold this cost as much as the ride

2  Thank rogersutton
Reviewed 4 weeks ago

Directed to us Redy2Go after calling hotel. Their agent steered me away from shuttle bus due to uncertain timing and probable 30 minutes delay. Foolishly agreed to personal car for 45 Aussie $ (my mistake). Car delivered us to hotel less than 1 km away....More

2  Thank Nick W
Reviewed 4 weeks ago via mobile

Booked return shuttle at 7.45a for our morning international flight after our overnight airport stay. Driver did not call us (despite having name and number), did not give correct name to reception to call, left early and company claimed he left at 7.48/7.50 (when I...More

2  Thank Stefnymulcahy
Reviewed 4 weeks ago

We had online-booked airport shuttle Redy2Go from Sydney airport to downtown hotel, cost AUD33.00; were told it would take max. 1 hour - took 1 hr and 20 mins, dropping off 5 or 6 different locations. On the way back, we phoned the number on...More

2  Thank navratil46140
Reviewed 4 weeks ago

No less than 3 of their employees flat-out lied to us. They told us the bus would leave the airport in no more than 20 minutes. 55 minutes later, in the wind and rain, the correct bus finally showed up after 2 more employees told...More

2  Thank GlobeTrotting786405
Reviewed 7 October 2018 via mobile

After waiting for 40 minutes, the shuttle that I took didn’t go to the specific hotel I was told I will be dropped to. I was so upset that I just wanted to Uber and get a refund but they don’t offer anything. So the...More

1  Thank Sadaf D
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Questions & Answers
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6 October 2017|
AnswerShow all 2 answers
Response from Schmitty2017 | Reviewed this property |
We found the airport shuttle good, it was $42.00 pp, return, we had to wait for about 15 mins. Going back to the airport, we were picked up from the hotel at the time requested. We had to ring up the company the day before... More