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The Customs House

Open Now: 10:00 AM - 5:30 PM
Open today: 10:00 AM - 5:30 PM
Review Highlights
Custom Made Cafe

We have been here a few times and it is good honest cafe. The service has always been very good... read more

Reviewed 19 August 2018
Could be better!

The potential is there to make this fantastic. The setting is perfect as is the building. What lets... read more

Reviewed 16 August 2018
Derby, United Kingdom
Read all 78 reviews
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Traveller Overview
  • Excellent37%
  • Very good21%
  • Average21%
  • Poor11%
  • Terrible10%
Travellers talk about
“three floors”(5 reviews)
“for sale”(7 reviews)
The Customs House at West Bay, Dorset is an Emporium offering unique gifts, collectibles, memorabilia, vintage ware, retro & stylish clothing, handmade items, designer furniture & home furnishings. Over 100 traders located in a magnificent Grade 2...more
Open Now
Hours Today: 10:00 AM - 5:30 PM
See all hours
Suggested duration: 1-2 hours
9 West Bay, Bridport, West Bay, Bridport DT6 4EN, England
+44 1308 422222
Most Helpful Positive Review
Reviewed 25 December 2017

I visited the cafe with my partner last week during my first trip to West Bay for well over a year. After looking for a good place to eat and drink for nearly half an hour, I was delighted to stumble across this hidden gem...More

2  Thank Josie C
Most Helpful Critical Review
Reviewed 15 May 2016

Visited here on Thursday12th May,after 10am,after finally finding where tp pay an extremely rude woman who was on the phone and obviuosly wanted to continue her conversation begrudgingly came to serve us ,"hope youve got the right money because I cant get you your change"...More

5  Thank katherine791
Reviews (78)
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All reviews three floors for sale aladdin's cave treasure trove by chance old building courtyard area great place to browse crab sandwiches worth a visit tucked away couple of hours on display cakes ice cream retro traders
Updating list...
1 - 10 of 78 reviews
Reviewed 4 weeks ago via mobile

I am currently on holiday & made a special trip to West Bay from Highcliffe (approximately 55 miles) today 17/10 to visit this Emporium. Having finished looking around the ground floor I proceeded up the stairs to look around the top floor.To my annoyance the...More

Thank Richard E
BevB611, Owner at The Customs House, responded to this reviewResponded 3 weeks ago

Dear Richard, I'm sorry to hear that your visit to The Customs House was unsatisfactory due to the early closing time. The reason for this unexpected closing was due to the fact that I had to receive emergency dental treatment and I was unable to...More

Reviewed 4 weeks ago via mobile

Really good coffee and perfect hot chocolate on a cold day. Kids hot chocolate and lovely chocolate cake. Great atmosphere. Perfect.

1  Thank LoveExcelFood
Reviewed 2 September 2018

I visited Custom Made entirely by chance during a recent holiday to Dorset and Devon. My partner and I had been travelling in the car for hours and were in desperate need of a 'good quality coffee', we parked up by the beach and saw...More

1  Thank Delores L
Reviewed 31 August 2018 via mobile

When we arrived the cafe was quite with No one waiting to be served. I was stood at the counter for over 10 minutes waiting for a young lady with long black hair with red tips to get off her phone and serve me this...More

1  Thank Titch12345
Reviewed 25 August 2018 via mobile

What an amazing cafe, staff all so friendly helpful and welcoming and the food was outstanding! If anyone is visiting Customs House be sure to visit the cafe there and enjoy the views, the relaxed atmosphere and the eclectic mix of items on display and...More

1  Thank teresasL8985LH
Reviewed 24 August 2018 via mobile

Lovely setting but over shadowed by poor hygiene . Tables were not cleared . People were left with tables uncleared even tho their meals had arrived . Waiting time ridiculous as other people had their meals but arrived much later than us . Won't go...More

Thank john b
Reviewed 24 August 2018 via mobile

Enjoyed looking around the vintage market some very interesting items there. Called in cafe for lunch, not impressed! Toasted sandwich came as an open sandwich, chicken and bacon mayo sandwich was bland, tasteless. Breakfast was ok but had better and coffee warm and again tasteless....More

Thank Bongo2904
Reviewed 19 August 2018

We have been here a few times and it is good honest cafe. The service has always been very good and could not do enough for you. Today the bread pudding for one was the size of a house brick and cooked to perfection. It's...More

1  Thank happyfarmers
Reviewed 16 August 2018

The potential is there to make this fantastic. The setting is perfect as is the building. What lets it down is the quality of some of the stock. Would be better if more crafts were sold there and stuff was better organised. The staff were...More

Thank sandraparsons2
Reviewed 15 August 2018 via mobile

Nice courtyard for a (slightly overpriced) bite or drink in West Bay. The market is on three floors of the old customs house. Not really a place for rare items. Interesting insight in the English love for this kind of thing. Not worth a detour...More

Thank dutch_gooi
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Questions & Answers
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Donald B
22 January 2018|
AnswerShow all 4 answers
Response from whitehousek | Reviewed this property |
There is no lift and only stairs. Be careful with some of the floors as the flagstones can be uneven too. Still a great visit though.