Casino De Genting
Casino De Genting
3.5
10:00 AM - 2:00 AM
Monday
10:00 AM - 2:00 AM
Tuesday
10:00 AM - 2:00 AM
Wednesday
10:00 AM - 2:00 AM
Thursday
10:00 AM - 2:00 AM
Friday
10:00 AM - 2:00 AM
Saturday
10:00 AM - 2:00 AM
Sunday
10:00 AM - 2:00 AM
Top ways to experience Casino De Genting

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.


3.5
3.5 of 5 bubbles97 reviews
Excellent
17
Very good
35
Average
28
Poor
3
Terrible
14

t c
KL103 contributions
3.0 of 5 bubbles
Dec 2023 • Family
Casino Genting is always in the news...of people enjoying themselves with artificial snow...with food...which is quite expensive (usual for a resort).
There have also been good news and bad news...of people winning RM 1 million, and also of people losing RM 7 million, and committing suicide.

The cool highland air makes this place different...cool like nowhere else..MBS in Singapore used aircon...which can be quite cold...Genting Sentosa Singapore used aircon in certain place...the resort can be quite hot.

For those who play the slots machine...be prepared to lose...play longer, and you lose your bets...win and go off...is the best strategy. There are always new machines there to be entertained.

For the older folks, they find Genting a good place to cool down, sit down and have a drink of teh tarik or beer... free drinks are on the house..but this is getting scarce...even free food is now being cut down...

Come weekends, the place is full...or when there is a holiday, the eve is always packed.

If you are lucky to get free comps...free room and food...enjoy, but it comes with a price.

Genting has cut down a lot on free stuff...food and drinks, and on staff...the casino staff is less
Written 24 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kamal G
4 contributions
1.0 of 5 bubbles
Oct 2022 • Family
No option to play without genting reward card. Nothing mentioned about this on their website. I changed my currency at very high conversion rate at the casino to play. I was told I need the card to play. The place where card is made, I was told that next appointment is after 6 hours. Those who were standing in queue also had to wait approx 1.5-2 hours as the queue was hardly moving. It all seemed like a bureaucratic government office. How can you expect international tourists to queue for so long just to get a stupid card. Really spoiled our day.
Written 3 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

larryt91745
Hacienda Heights, CA5 contributions
3.0 of 5 bubbles
Dec 2019
Nice Casino, mostly Chinese gamblers, it was a rainy day but still lots of visitors, if you have no where to go, this a place to spend your day with nice foods and funs place for kids.
Written 9 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ngati Takaro
Wellington, New Zealand15 contributions
1.0 of 5 bubbles
Nov 2019 • Couples
Our experience was awful. We New Zealanders pride ourselves on being hospitable and tidy Kiwi’s. Even before entering the Casino the staff were not helpful at all. We felt frowned upon and looked down. We asked a question to try and understand the do’s and don’t and were told rudely to read instructions which were not at all in English. If they were we would not have asked the question.

When entering the Casino the overwhelming smoke was awful. We asked where the non smoking area was where a staff member who again treated us rudely pointed towards the middle of the floor. We walked through so much smoke before getting to the designated area for non smokers. It was disgusting.

Thought to use the toilet beforehand. These toilets were absolutely filthy. There were faeces floating in water throughout and urine all over the toilet seats. Busting to go to the toilet thought I would try another toilet. After visiting 3 others on sight which were no better I had to settle for the best of all. This whole experience made me gag. I raised the filthy toilets with 3 different staff and was told (my words and trying to be polite) they were clean enough. What on earth...

There were signs throughout the Casino that stated the slots games were some of the best in the world. Not sure who rated these but they were far from it.

This Casino was not only the worst we have visited and we have been to many all over the world.

Genting as a whole was AMAZING. Someone needs to do something about the Casino as it brings down down right down the experience which could be outstanding if the Casino standards were brought in line with the rest of the complex.

Don’t waste your precious money or time at the Casino. It is DISGUSTING and not English speaking friendly. Staff could do well by learning about customer service.

If we could post pictures we would but it was against the rules to take photos.
Written 19 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

TJJINDI
Petaling Jaya, Malaysia94 contributions
4.0 of 5 bubbles
Aug 2019 • Solo
Won a lot here. Also knew when to stop. Can smoke everywhere, by the looks of it. Definitely will come back again.
Written 16 September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Leonardi L
4,577 contributions
3.0 of 5 bubbles
Jul 2019 • Friends
Genting Highland Casino, located at Genting Highland, Pahang ...
It takes about an hour and half from downtown KL ( +/- 80 km), or two hours from the KLIA airport (+/- 140 km) ...
This highland, full of entertainment such as, indoor theme park, games, outdoor hiking, play gound, foodstall, resto, bar, casinoes, cable cars, etc ....
Written 23 July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

clintox79
Perth, Australia158 contributions
2.0 of 5 bubbles
Jun 2019 • Friends
came here in june and took the cable car up. the line took about 45 minutes to get into the cable car. the cable car itself is really cool.
we went into the casino and wasnt very impressed. there are no bars in the casino, so you cant get a drink, everyone can smoke inside and they were ashing on the carpet. was pretty rank.
However, the precinct around it was pretty cool. they had movies, traditional food, international food and some cool bars.

Tip 1: Get the express ticket for 5 bucks aussie and you skip the queue for the cable car
Tip 2: Skip the casino and walk around the joint. there is heaps more to do than to lose ya money
Written 18 June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

cliffordong888
Singapore, Singapore3 contributions
4.0 of 5 bubbles
May 2019 • Couples
Hotel staff not helpful at all. Asked for help because vending machine taken my money but did not dispense my food. Told me not under them and say they cannot help. Don’t even allow me to use their phone for a domestic call. During first night ask for change of room to same level as my family. Told me lots of stupid reasons. When I ask for her name, suddenly service became exceptionally well. Even offer so many alternative. Before just gave a stuck up attitude and heck care attitude. Lousy service! Rooms don’t even have shampoo, shower gel, tooth brush and tooth paste. We have to pay for it!
Written 22 May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

panin
Singapore, Singapore19 contributions
1.0 of 5 bubbles
Nov 2018 • Couples
They said they would give out free credits to new applicant. But there’s a trick lie beneath. The staff will ridiculously do something wrong with your account, for example, repeat your title in the name field and consequently makes your account suspended. When you find out the problem at the casio, chances are you might not bother queuing for the membership service right away. And when you come back the other day, guess what, your given credits will be already expired. haha. what a joke!
Written 22 November 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Soccer Tipsters
Usa, Japan2 contributions
5.0 of 5 bubbles
Dec 2017
Casino is a 1995 American epic crime film directed by Martin Scorsese, starring Robert De Niro, Sharon Stone, and Joe Pesci.
Written 8 October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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