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I could not get over the grotty state of the toilets and neither of the two hand dryers worked nor were there any hand towels available. I asked one of the young and clueless staff if we could have some kitchen roll to dry our...More
Unpleasant staff, definitely should not work around kids, no smiling, ignorant and grumpy, the only thing that kids enjoyed running and playing around, but there are plenty places to go where staff will be pleasant and at least smile to kids especially then it's a...More
Date of experience: October 2016
RascalsNewry, Owner at Rascals Softplay Centre, responded to this reviewResponded 12 November 2016
I'm very sorry to hear this was your experience in Rascals on your visit. Could you please email me on firstname.lastname@example.org and tell me more about your experience and I will look into this?
I travelled 36 miles to take the kids I childmind out for the day as I've never been here before...although the kids enjoyed it and had fun I don't think I wud hurry back the staff that were on that morning were not very cheery...More
Date of experience: August 2016
RascalsNewry, Owner at Rascals Softplay Centre, responded to this reviewResponded 27 August 2016
I'm very sorry to hear this could you please get in touch with me on email@example.com and tell me more about this incident.
We work hard at our customer service and I'm very dissapointed that you left our centre feeling this way. I...More