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The Ritz-Carlton Spa, Kapalua

Certificate of Excellence
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Address: 1 Ritz Carlton Dr, Kapalua, Maui, HI 96761-9067
Phone Number:
+1 808-665-7079
Website
Today
08:30 - 18:00
Closed now
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Hours:
Sun - Sat 08:30 - 18:00

TripAdvisor Reviewer Highlights

Read all 93 reviews
Visitor rating
  • 72
    Excellent
  • 10
    Very good
  • 6
    Average
  • 3
    Poor
  • 1
    Terrible
Beautiful resort

Has to be one of the nicest locations on Maui. Great service, great views, and walkable to some of the best beaches and snorkeling on the island. We will return!

Reviewed 2 weeks ago
hamiltoncounseling
,
Laguna Hills, California
via mobile
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93 Reviews from our TripAdvisor Community

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Showing 92: English reviews
Laguna Hills, California
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

Has to be one of the nicest locations on Maui. Great service, great views, and walkable to some of the best beaches and snorkeling on the island. We will return!

Helpful?
Thank hamiltoncounseling
Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

The spa itself was beautiful and the staff was extremely friendly. I only had a mani /pedi which my company paid for. I probably wouldn't have gone here otherwise because the polish doesn't last long and the cost is expensive.

Helpful?
Thank Heidi M
The Ritz Carlto... K, Manager at The Ritz-Carlton Spa, Kapalua, responded to this review

Aloha Heidi M, Mahalo for sharing a review of your recent visit to our spa. While I was delighted to read that you felt the spa facilities were beautiful and enjoyed the service provided by our Ladies and Gentlemen, I was disappointed that you did not feel inclined to return in the future. We would certainly love to have the... More 

San Jose, California
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago via mobile

I enjoyed a lovely day at the spa and a fantastic lomilomi massage treatment by Matt. He was fun to talk to and did a great job on my aching neck and shoulders. The spa allows you to enjoy the facilities all day the day of your treatment, and I highly recommend the steam room and Jacuzzi. They also sell... More 

Helpful?
Thank Jeanne K
Level Contributor
67 reviews
32 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
Reviewed 18 April 2017

The best experience of all the hotels and resorts from all over the world. Clifford Naole the Cultural Specialist is the Hawaiian that makes this place happen. Hawaiian Artists from all over the world seek Celebration of the Arts

Helpful?
Thank P H
Sumter, South Carolina
Level Contributor
17 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 5 April 2017 via mobile

You get what you pay for especially if you stay atleast an hour to enjoy the spa. We were able to stay for 5 hours and enjoy the sauna, steam room, jacuzzi, and relaxation room. I had a Moroccan oil treatment (don't do if you have thin hair) and the woman was very knowledgeable about hair! My companions had a... More 

Helpful?
Thank Duellona
Level Contributor
30 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 19 March 2017 via mobile

Very relaxing. Wonderful facility. Outdoor treatment rooms allow for sound of wind, ocean, and birds to contribute to the ambience. The therapists were excellent. The relaxation areas were wonderful. Thanks

Helpful?
Thank Jeff P
Oregon
Level Contributor
128 reviews
42 attraction reviews
common_n_attraction_reviews_1bd8 39 helpful votes
Reviewed 22 February 2017

Be sure to include a spa treatment while staying at the Ritz! I highly recommend Kelly's very capable hands for an 80 minute massage! I went in with a super achy back and I left the spa a new person! Give yourself enough time to enjoy all the spa amenities!

Helpful?
Thank L8R
2 reviews
Reviewed 13 February 2017 via mobile

Above says it all No good night sleep Asked to change room and got downgrade from garden view to pool view No room upgrade even though it's our anniversary Not fair they upgrade some and not all, maybe because we are not white

Helpful?
Thank t1985t
The Ritz Carlto... K, General Manager at The Ritz-Carlton Spa, Kapalua, responded to this review

Aloha t1985t, I’m very sorry to hear that your recent stay with us was not synonymous with the luxury experience one would expect from The Ritz-Carlton. Please know that we make every effort to accommodate room requests for each guest, but unfortunately at times we are unable to do so due to higher occupancy levels. I appreciate you celebrating your... More 

Level Contributor
19 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
Reviewed 24 January 2017 via mobile

Fantastic service they have a hot tub mud ,steam ,sauna rooms . My husband and I had massages and they were so relaxing and I had a facial and the products they use are very nice . So I recommend going to get some spa treatments while your are staying at the hotel .

Helpful?
1 Thank ReeMichele
New York City, New York
Level Contributor
38 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
Reviewed 18 January 2017

If you can just stay here one in a lifetime, The Ritz Carlton Kapalua is one for your bucket list. The Spa is a haven even though you dont have to book a service, for $50 per person you can stay all day and enjoy all the amenities of the spa, pool, whirlpool, tranquility rooms, showers and order food and... More 

Helpful?
1 Thank Taxpract

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Tucson, Arizona

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
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